Miles & Barr Reviews 

1,178
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, excellent communication, and proactive approach throughout the process. Many people highlight the exceptional service and support received, with staff often going above and beyond to ensure a smooth and stress-free experience. Reviewers frequently appreciate the prompt responses and efficiency in addressing any issues that arise. However, some customers also noted occasional issues with communication, such as slow responses to emails or difficulties getting in touch. A few other people also felt that some staff members lacked sufficient knowledge about properties or provided incorrect advice, leading to confusion or delays in the process.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting efficiency and professionalism. Customers... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism,... See more

Response time

People report positive experiences with response time, highlighting that staff are consistently pleasant,... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting the helpfulness and regular communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Draina... See more

Rated 5 out of 5 stars

We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B. She made first contact and provided regular updates without the need to chase her... See more

Company replied

Rated 5 out of 5 stars

I have rented out my flat through Miles & Barr for many years and found them to be very efficient. I can’t say I have had any problems which have not been able to sort. They have always put excellent... See more

Company replied

Rated 5 out of 5 stars

I've had an excellent experience with Miles & Barr, especially Jadie Hards. She has been incredibly friendly, professional and supportive throughout the whole process. Jadie kept me informed every s... See more

Company replied


Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.7

All reviews

(1,178)

542 reviews in the last 12 months

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Rated 5 out of 5 stars

Jade Eccott

Jade Eccott was so helpful and went above and beyond her duties,
Nothing was any trouble and especially when I couldn't get hold of the Solicitor she gave her a gentle nudge each week,
10/10 rating ❤️

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great viewing experience

Lynette was the perfect person to introduce us to Canterbury and its properties. She understood straight away what we were looking for and took us around to show us. Big plus was that she was able to drive us around.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

I have been dealing with Louise for my Purchase of a property in Margate. As I am a first time buyer I am learning as I go and Louise has been with me the whole way through with great communication and reassuring explanations of processes.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Good job done. Worth the fee.

My family need a lot of care .I am an unpaid carer . The fact that the staff at Miles and Barr do such a great job of managing our rental property a huge help to me . Every time I contact them they respond and help with useful one to one conversations ,such a help as technology simply does not understand the world and work load of an unpaid carer .Thank you all at Miles and Barr.

23 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Mrs Spencer. We are delighted to hear that our team has been a great support in managing your rental property. We strive to provide professional and efficient service, recognising the unique needs of our clients. If you ever need further assistance, please do not hesitate to reach out to us.

Rated 5 out of 5 stars

Excellent service

My property manager Kim is responsive to requests and property issues and goes above and beyond in delivering an excellent service. Highly recommend Miles and Barr lettings.

22 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for your kind words, Nicholas. We are pleased to hear that Kim provided you with responsive support and went above and beyond to ensure your satisfaction. Our team is dedicated to delivering professional service with integrity and local expertise. We appreciate your recommendation and look forward to continuing to provide you with excellent customer value.

Rated 5 out of 5 stars

Jade was a great communicator

Jade Eccott was a great communicator and kept me updated on the progressof the sale every week. She got in touch when she said she would and had oodles of charm in what she did. I thank her for that and Miles and Barr generally for being dynamic in the sale process in what is an uneasy market.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Thanks FOR GREAT SERVICE LOUISE…

Thanks FOR GREAT SERVICE LOUISE WASHFORD. WE APPRECIATE YOUR GREAT SERVICE.

15 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for your kind words, Merduk. We truly appreciate your recognition of our great service. Our team is dedicated to providing professional support and ensuring customer value. If you need anything further, please don't hesitate to contact us.

Rated 5 out of 5 stars

Information request

Louise provided the information I needed very quickly
and with minimum fuss

17 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for your kind words, Tim. We're delighted to hear that Louise provided you with quick and efficient support. If you need anything further, please don't hesitate to contact us.

Rated 5 out of 5 stars

Excellent from start to finish

The service I have received from Miles and barr has been exceptional throughout. They communicated swiftly when issues arose and continued to keep me updated on a regular basis. Special thank you to Louise who went above and beyond when the chain was faltering to work the issue and resolve it quickly.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

As a tenant over 2 years with Miles and…

As a tenant over 2 years with Miles and Barrs I repeatedly experienced missed and poor communications, blatant failure to follow procedures and policies, including failures to formally received a complaint. Attitude of senior managers was arrogant and dismissive. A company very much geared towards landlords and NOT tenants.

1 May 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide a professional service to both landlords and tenants and will take your comments on board as part of our ongoing review of our processes.

Rated 5 out of 5 stars

Excellent service from Miles and Barr Folkestone

I have bought and sold a couple of properties and had rented my Folkestone flat to tenants for 18 years and Miles and Barr were by far the best estate agent to work with. With my flat sale, they were hardworking, reliable, very helpful and always kept me up to date. The whole team at the Folkestone office were excellent, especially Emily Stickler who handled the admin of the sale and kept so patient over almost 6 months. Thanks to Emily & Miles and Barr!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Felt very supported by Louise during…

Felt very supported by Louise during the process of the sale. Very good at communicating and always gets back very quickly.

19 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your experience, Pascal. We're delighted to hear you felt supported throughout the sale and appreciated our quick communication. If you need anything further, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Reliable and professional lettings team

I've had a fantastic experience with Miles & Barr lettings and wouldn't hesitate to recommend them. The service has been professional, responsive, and stress-free from start to finish. A special mention goes to Gracie, who manages my property superbly. She is proactive, efficient, and always quick to respond, giving me complete confidence that everything is being looked after properly. I'd also like to thank Jessye, who consistently does an excellent job finding high-quality tenants. Her communication is excellent, and she works hard to ensure the right tenants are matched to the property, making the letting process smooth and straightforward. Together, Gracie and Jessye. make a great team Highly recommended!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Miles & Barr from…

Great experience with Miles & Barr from start to finish of buying our first home.
Nadine has great communication, very prompt in getting back to any questions. She was clear and helpful when encountering obstacles along the way and made the sale as stress free as possible. We fully recommend her and the team

18 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you, Jay & Eve, for sharing your wonderful experience. We are thrilled to hear that Nadine provided prompt and clear communication throughout your home buying journey. We truly appreciate your recommendation and wish you all the best in your new home!

Rated 5 out of 5 stars

Louise at Miles & Barr was fantastic…

Louise at Miles & Barr was fantastic throughout. She was a speedy and reliable communicator and made a stressful process feel much more manageable. She is genuinely one of the best estate agents we have worked with, and we would highly recommend her.

17 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for your kind words, Ms Biglou. We are thrilled to hear that Louise provided you with efficient support and made the process feel manageable. Your recommendation means a lot to us. If you need anything further, please don't hesitate to reach out.

Rated 5 out of 5 stars

Jade Eccott was supportive throughout…

Jade Eccott was supportive throughout the process and communicated all the way from offer to completion. She was always available to assist with concerns and ensured the whole process was as smooth and easy as possible, 10/10.

17 July 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for sharing your wonderful experience, Cas. We're thrilled to hear that Jade, your sales progressor, provided such supportive and professional assistance throughout the process. If you need anything further, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Gracie Maye was very efficient &…

Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Drainage Company & they were at my property within the Hour. Problem fixed & Well done to Gracie!👏🏻👏🏻

17 July 2026
Unprompted review

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