Mia Tui Ltd Reviews 5,167

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, durability, and thoughtful design, including well-organized interiors and a wide selection of styles and colors. Many people appreciate the efficient delivery service and the exceptional customer service, noting the team's helpfulness and quick resolution of any issues. However, some customers were not happy with the customer service, mentioning that their concerns were not addressed to their satisfaction. A few people also felt that the company's international delivery service needs improvement, citing issues with guaranteed delivery.

What people talk about most

Product

People report positive experiences with product, consistently praising the excellent quality, practical... See more

Quality

Reviewers consistently express high satisfaction with the quality of products. Customers frequently praise... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently describe the... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional and faultless customer... See more

Based on these reviews

Rated 5 out of 5 stars

I've purchased several bags from Mia TUI and I've never been disappointed yet. Great quality, hard wearing and beautiful colours, I often get asked where I got my bag and I encourage people to see for... See more

Rated 5 out of 5 stars

I've been using Mia Tui bags for a couple of years now. The bags' material is soft and durable, and the interior is so well organised with various pockets plus the famous clip for keys. This is the... See more

Rated 5 out of 5 stars

Fabulous selection of bags for every occasion, stunning colours and you get speedy delivery. The bags' are beautifully designed and have plenty of pockets to keep you organised, the interior fabric i... See more

Rated 5 out of 5 stars

Delighted with my Jen travel bag. I'd admired it for a while before biting the bullet and ordering one. It arrived quickly, beautifully packed and in a protective bag for storage when not in use. Alre... See more

Rated 5 out of 5 stars

My 7th purchase from Mia Tui. Fabulous bags for any occasion. Well made, durable fabric, the colour of the inside of the bag enables you to find what you’re looking for instantly. Would highly rec... See more

Rated 5 out of 5 stars

Absolutely beautiful bag, such useful organisation and the PU is super soft. I am not someone who generally is interested in handbags, but these are so useful and in such a range of colours and patter... See more

Rated 5 out of 5 stars

I love the style of bags and always check for offers and discounts. I use both handbags and backpacks plus the expanderlite for cabin baggage. Their packing cubes are brilliant and helps me organis... See more

Rated 5 out of 5 stars

Easy to navigate website, fabulous products and amazing customer service. The team are so friendly and helpful it is a total pleasure buying from them. I also love the speed of delivery and the qual... See more

Rated 5 out of 5 stars

I bought a large Jennie bag in cappuccino and tan for my trip to Africa to visit my family. I have to say I really love the bag, and it holds so much yet keeps it all organised. I know I will be usin... See more

Rated 5 out of 5 stars

Just received Aspen bag in black & leopard. Was thrilled it arrived so quickly, and before Christmas too! It's got loads of room inside but isn't bulky and I'm so happy with this company. Have used th... See more

Rated 5 out of 5 stars

MIA TUI is top of the list when it comes to customer service. I have purchased numerous bags from them over the years, more recently the gorgeous Ellen with a matching purse. The bags are great qualit... See more

Rated 5 out of 5 stars

Have bought a few different bags now from Mia Tui, especially the travel bags. They are all excellent quality, fit loads in and arrive within a few days of ordering. Would thoroughly recommend.

Rated 5 out of 5 stars

I love these bags, I have at least 6. The latest one is going to go on holiday with me in a few weeks. The service its exceptional, when I had a problem with one of the bags it was corrected immediate... See more

Rated 5 out of 5 stars

My items were delivered the day after ordering which I was pleased and very impressed with. I ordered the Maya backpack bundle which included a free Lottie bag. I chose the colour Berry for both bags.... See more

Rated 5 out of 5 stars

I have got more than a dozen Mia Tui bags now and have also gifted them to my daughters and granddaughters. The quality is fantastic and customer service is second to none. No complaints at all. Love... See more

Rated 5 out of 5 stars

I have bought from Mia Tui over a number of years. Their products are always of a high quality with an ever increasing range of syles and colours to choose from. Ordering is easy and delivery on time.... See more

Rated 5 out of 5 stars

Always fantastic service and brilliant well designed products. Mia Tui is my first stop for handbags and travel bags. I have never been disappointed

Rated 5 out of 5 stars

I have 3 hand bags from Mia Tui all are excellent. Very easy to order they arrive quickly well wrapped with a little thank you inside and who packed up the bag . Mia Tui although it’s a business still... See more

Rated 5 out of 5 stars

I adore these bags. Very well made and I love the organisation inside - I can find things in an instant, no rummaging around for your keys and purse. They fit an amazing amount inside too.

Rated 5 out of 5 stars

Always a five star service from Mia Tui ! Can’t fault them ! Very often have an offer on of some sort , very efficient ,orders sorted promptly and arrive quickly !Thank You Mia Tui !

Rated 5 out of 5 stars

I managed to do a double order in error Chelsea sorted out an exchange straight away despite it being a weekend. Great service as usual

Rated 5 out of 5 stars

My order arrived quickly I saved money as it was reduced. I am really pleased with my compression packing cubes and my strap and a bonus free gift.

Rated 5 out of 5 stars

Purchased a Bali Sling but when it arrived I realised it wasn’t big enough for my needs. So I took advantage of the option to exchange. The process was easy and fast. I am now the happy owner of an As... See more

Rated 5 out of 5 stars

My orders were sent promptly. Really good quality. The bags had lots of useful compartments. They were given as gifts and really appreciated.

Rated 5 out of 5 stars

As always beautiful quality bag haven’t used it yet but look forward to taking it with me to Italy in the summer

Rated 5 out of 5 stars

Great travel bag ( mini Jen) at a great price, cute protective cover and quick delivery. Really pleased

Rated 5 out of 5 stars

Once I had made my order it was received very quickly. It was posted and I received a few days later. Tge bag is very good quality and I am enjoying using i. Thankyou.

Rated 5 out of 5 stars

Mia Tui customer service is exceptional, from ordering to quick delivery. Items always great quality. Any issues are dealt with immediately, if only all retailers were like this!

Rated 5 out of 5 stars

Excellent trustworthy company with great customer service. Bags are always fantastic quality and delivered within a couple of days of ordering. Any queuries are always dealt with promptly. Definitely... See more

Rated 5 out of 5 stars

This is the 2nd time that I have ordered from Mia Tui. Ordered the Kirsty back pack for my daughter birthday. Absolutely loved it Will definitely order again soon

Rated 5 out of 5 stars

Service from this company is first class. Efficient dispatch and delivery both times I’ve used it

Rated 5 out of 5 stars

I have bought about 12 bags from Mia Tui, and all of them are so practical and pretty. I have backpacks, travel bags, wash bags, handbags, & crossbody ones. Great services too.

Rated 5 out of 5 stars

I bought a bag back in January and a few months later realised that the wrist strap was missing. I sent a email on a Sunday morning and within a hour Chelsea had replied and sent the missing strap no... See more

Rated 5 out of 5 stars

Great!! I ordered a small bag and the purse came with it. The purse was the perfect size and my key fits and cards beautifully. The purse protects my car key too with the rfid lining. The bag is c... See more

Rated 5 out of 5 stars

I love the Mia Tui bags & I now wont use any other bags. Mia Tui also have fantastic customer service xx

Rated 5 out of 5 stars

From ordering to receipt excellent service. Quality of product, and prices are also very good.

Rated 5 out of 5 stars

All my Mia Tui orders arrived super quickly and very safely packed. The service is superb and very efficient.

Rated 5 out of 5 stars

Well designed bags, lots of pockets, brightly coloured lining, great choice of colours. Super fast delivery and excellent customer service.

Rated 5 out of 5 stars

I abslove Mia Tui products. I have bought about 15 items over the last few years, as their bags are great! Perfect for travelling, loads of pockets and easy to find everything. Great customer serv... See more

Rated 5 out of 5 stars

Selling well made fantastic bags Quick Delivery Very friendly service if you speak to them on the phone.

Rated 5 out of 5 stars

I’ve bought numerous bags of different styles and colours. I love them all 😍

Rated 5 out of 5 stars

I love this bag as I do all the others I have from Mia Tui. Excellent fast service as always.

Rated 5 out of 5 stars

Fabulous bags that are great quality, and amazing customer service every time!

Rated 5 out of 5 stars

The product was of good quality. Fast delivery service. I luv what they sell good value for money. Thank you

Rated 5 out of 5 stars

Answered my email over the weekend!! Amazing service as always

Rated 1 out of 5 stars

Never received my order due to a post code error - the company told me it was my fault and refused to do anything. I believe it was a system error created by Shopify as it also happened with a couple... See more

Company replied

Rated 1 out of 5 stars

I purchased the backpack but the plastic wallet was missing. I’ve emailed them twice but they are ignoring my mail. Would not buy from them again. 28 February. I’ve just sent you a screens... See more

Company replied


Company details

  1. Handbags Shop
  2. Costume Jewelry Shop
  3. Fashion Accessories Store

About Mia Tui Ltd

Written by the company

I founded Mia Tui back in 2010 when I was living in Vietnam and struggling to find a travel bag that ticked all the boxes. So, I took matters into my own hands and designed my own.

Since then we've grown and I'm thrilled to say I now have a fantastic team of like-minded people who share my passion for delivering amazing customer service and love of Mia Tui.

You might have even chatted with some of them on the phone or had them pack and send your new bag for you!

Come and meet the Mia Tui Team -  We're a friendly bunch.
Charlotte x

Emma S - Office Manager

Meet Emma, our fantastic Office Manager who keeps us all organised and on track.

Emma's favourite bag is the The Isobel Mia Tui bag, which she loves to take out for shopping or a night out.

Emma has an artistic side that not everyone may be aware of - she has both body and cosmetic tattoos!

When she's not at work, Emma can be found tending to her garden or spending time with loved ones.

If Emma could choose any superpower, she'd choose the ability to heal. 

We're lucky to have Emma on board, and we appreciate all she does to keep us organised and running like a well-oiled machine.

Emma G - Operational Manager

Allow us to introduce you to Emma, our wonderful Operational Manager who ensures our warehouse runs smoothly and orders are fulfilled efficiently.

Emma has a soft spot for The Aspen due to its stylish design, the convenience of its two compartments and the option to mix and match the strap.

But here's something that may surprise you - Emma is the proud mother of three children, all born within 8 days of each other in February, and all weighing in at 8lbs and 11ozs!

When she's not keeping things running smoothly at work, Emma loves spending time with her two puppies Muffin & Crumble and enjoys visiting the local pub.

If Emma could have any superpower, she would choose the ability to shoot nails from her hand. Not for any villainous purpose, mind you, but rather to take down any pesky cars that annoy her on the road!

We're grateful to have Emma on our team, bringing her unique skills and personality to the table.

Chelsea - Customer Service Executive

Please meet Chelsea, one of our Customer Service Executives who knows everything there is to know about what's happening in the warehouse and your orders.

Chelsea's favourite Mia Tui bag is The Fiona, which she loves to use when going out with just the essentials of her phone, keys, and cards. Not only is The Fiona practical but it's also stylish - a win-win!

In her free time, Chelsea indulges her creative side by painting and enjoys spending quality time with her family.

If Chelsea could have any superpower, she would choose the ability to become invisible. That way, she could get some much-needed peace and quiet at home.

Chelsea's knowledge and attention to detail make her an invaluable member of our team, and we're lucky to have her.

Kirsty - Customer Service Executive 

Meet Kirsty, one of our amazing Customer Service Executives who's in charge of managing the Mia Tui Wardrobe collection on our website. She's also responsible for putting any bags that didn't quite make the grade on our factory 2nds page.

Kirsty's top pick from our collection is The Maya backpack, which is just the right size for a day out.

Here's something that may surprise you - Kirsty's actual first name is Julia, which is  her middle name.

Outside of work, Kirsty enjoys ballroom dancing, volunteers as a Beaver leader in The Scouts, and gives her time to the YMCA. She's also a big fan of musicals and loves spending time with her family.

If Kirsty could have one superpower, she would choose the power of super-speed, so she could always be on-time.

Her passion for helping customers make her an invaluable part of our team, and we're grateful to have her with us.

Charlotte - Founder & Owner

Allow me to introduce myself - Charlotte, the founder and owner of Mia Tui. I'm thrilled that you've found your way to my company and hope that you love your Mia Tui as much as I do.

My personal favourite bag is The Jennie Travel Bag - it truly makes traveling a breeze.

Here's something you may not know about me - when I lived in Hong Kong, my daughter Amelie and I were in a Jackie Chan movie. Keep your eyes peeled, though - you might miss me if you blink!

In my rare spare time, I enjoy spending time with my family and cooking up a storm in the kitchen.

I'm so grateful to have you as part of the Mia Tui family and to have made my dream a reality.

Meet Van & The Mia Tui Team in Vietnam

Let me introduce you to Van, my Vietnamese partner and friend. We met when I was searching for a factory to produce my prototype travel bag. I visited her brother's factory, but he dismissed me as I was too small. However, Van, who speaks perfect English, believed in me and my idea, and she offered to help bring Mia Tui to life.

Van started by renting a small factory, but her dedication and hard work have now led her to owning her own factory with over 60 employees. Even though we may be thousands of miles apart, we speak every day and share the same vision and passion for Mia Tui.

Van's commitment and support have been invaluable to the growth and success of Mia Tui. I'm so grateful to have her as a partner and friend, and I'm excited to continue our journey together.

Mia Tui a Family Business

Written by the company

Where Customers Come First ❤️
At Mia Tui, our customers mean everything to us! We are a family-run UK business and always put our customers first. Our core values are exceptional customer service, amazing products and great value for your money.

Our Promise To You

60 Day Money Back Guarantee

60 Day Money Back Guarantee
We hope you love your new Mia Tui bag, but sometimes it is difficult to order on-line, that is why we offer a free exchange service.

Return within 60 days of receiving your purchase, to be eligible for a refund.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality bags

Great quality bags. Recently purchased Expander Lite Deluxe in Dutch Blue which is a great colour. Good storage and ideal to fit Ryanair underseat dimensions. Always quick delivery and quality products from Mia Tui.

6 March 2026
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Didn't have to wait long for my delivery. Pleased with all the bags i have from Mia Tui. There is so much space to put my things so i never loose anything love the colour inside. Get up to date emails about my delivery.

6 March 2026
Rated 5 out of 5 stars

Fair pricing

Fair pricing, well manufactured and high quality PU material, being vegan this means everything. Lots of colours and styles too, with an excellent delivery service.

6 March 2026
Rated 5 out of 5 stars

I placed an advance order for a bag

I placed an advance order for a bag. The order was delayed due to shipping issues but I was kept fully informed about this which was great customer service.
When my bag arrived it was all I expected, and more. I got a matching tassel and a purse which was lovely. Beautiful packaging as well.

4 March 2026
Rated 5 out of 5 stars

Fabulous Team and products

Easy to navigate website, fabulous products and amazing customer service. The team are so friendly and helpful it is a total pleasure buying from them. I also love the speed of delivery and the quality of their bags in particular. Nothing is too much trouble.

4 March 2026
Rated 5 out of 5 stars

Can’t go away without packing cases!

I’m a bit of a neat freak and have used packing cases for travelling for many years. I’ve recently upgraded to Mia Tui’s pretty and quality cases and am looking forward to using them. The matching laundry bag is very useful too.
I’m also sad to know that you’re discontinuing the Jennie bag, which I bought before my recent trip to Africa and really love. It’s plenty big enough for an overnight stay with change of outfit, and worked really well as my carry on bag on a long trip.

2 March 2026
Rated 5 out of 5 stars

My favourite brand for bags…

Mia Tui is my favourite brand for bags of all types. I love the colourful interior which makes it easy to see everything inside. All bags have multiple pockets and I love the insulated bottle holder. I also like the secure pocket on the back of the backpacks. People often comment on my bags when I am out and about. The customer service team are really helpful and delivery is very fast. A really good company to shop with.

27 February 2026
Rated 5 out of 5 stars

Always helpful with problems

Always helpful with problems. I recently had a problem with my phone, which resulted in my mistakenly ordering 3 of the same item. I emailed and explained and the problem was immediately solved and refund made.

25 February 2026
Rated 5 out of 5 stars

Perfect size and shape for travelling

The Maya backpack is the perfect size and shape for use while travelling. I saw that a friend had one on a previous holiday and particularly liked the pocket for keeping a drinks bottle upright. It looks great and also seems robust.

26 February 2026
Rated 5 out of 5 stars

My 7th purchase from Mia Tui

My 7th purchase from Mia Tui.
Fabulous bags for any occasion. Well made, durable fabric, the colour of the inside of the bag enables you to find what you’re looking for instantly.
Would highly recommended.

26 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look