MGI Direct Reviews 

168
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge. Reviewers frequently mention that advisors go above and beyond, providing excellent support and clear explanations throughout the process. The service is often described as efficient, seamless, and stress-free, leading many to recommend the company. Customers often recommend the company to others, expressing a strong desire to use their services again in the future. Many also appreciate the constant communication and round-the-clock support provided by the team.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their efficiency, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and support received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt wit... See more

Rated 5 out of 5 stars

Aled was very helpful. He supported me throughout my journey. He went to that extra mile to show me how to get the right supporting documents for my application. He responded to me anytime I needed he... See more

Rated 5 out of 5 stars

The service provided by your mortgage broker was second to none. The best thing your company did was hiring her. We had a complicated and changing financial situation over a long period of time which... See more

Rated 5 out of 5 stars

We had a great experience all around with Huw - he is friendly and professional. He always had our best interest at heart - looking for the best mortgage offer for our needs and was quick to communic... See more


Company details

  1. Mortgage Broker

Written by the company

Providing expert Mortgage & Insurance advice for everyone from first time buyers to experienced buy to let landlords. We have access to a comprehensive range of mortgage lenders and can explain the benefits and pitfalls of each of the thousands of products available, making for an easier life for you. Our business partners, our experience and our determination to gain a suitable Mortgage offer make it ALL happen, from initial conversation to money in the bank on mortgage completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(168)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emily went above and beyond to help us…

Emily went above and beyond to help us secure our mortgage. Her attention to detail and commitment to getting the best possible outcome was outstanding. She kept us updated regularly and handled everything efficiently. I wouldn’t hesitate to recommend Emily to friends and family.

8 January 2026
Rated 5 out of 5 stars

Excellent Service Always

I have been using this company for many years. Always received professional information. The assistance Caroline has provided has been second to none. I can't thank her enough for sourcing such good rates of interest for my mortgage over the years.

8 December 2025
Rated 5 out of 5 stars

Remortgage

We had a great mortgage broker. Aled went above and beyond. He got us the best deal and even sacrifice his time to met the surveyor at our property as we lived 4hours away. This was a selfless act. He kept us updated every step of the way and we were able to contact him at anytime which worked well for us since we worked long shifts. I highly recommend his company, the service is second to none.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing, friendly,courteous

Previous member of MGI direct sorted a new mortgage out for myself through a difficult time for me in 2020.She was amazing unfortunately she passed away this year , however the person I now dealt with was also amazing . Explained remortgaging clearly. Advice was spot on. Ease of telephone contact as well as e mail. I refered this company to others and they have had fantastic advice and support too. So easy to give MGI 5 star review.

22 September 2025
Rated 5 out of 5 stars

The service provided by your mortgage…

The service provided by your mortgage broker was second to none. The best thing your company did was hiring her. We had a complicated and changing financial situation over a long period of time which she adapted and promptly responded to completion. She is a star.

7 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look