Ordered almost a month ago. Finally got a shipping notification 2 weeks ago without any actual shipping updates. Emailed CS, to be told they had supply issues and things would ship within 1-2 days. St... See more
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See what reviewers are saying
I ordered bogo promotion....first pair I wore 3 times and magnet fell off....company told me they'd send a replacement..that was in May...still waiting.....2nd pair didn't work....would not adhere whe... See more
The lashes I did receive took me a little bit to learn how to apply them. I'm still trying to perfect it, but I do like them. However, I ordered two sets and received an empty container in one of the... See more
I would strongly urge people not to purchase anything from Meylora. I placed a single order and did not knowingly sign up for any subscription. Since then, my bank account has been charge... See more
Breach of guidelines
Meylora is a scam
Meylora is a scam, they are stealing people money. On the 5th August 2025 I ordered Meylora lashes for £19. On the 5th of September 2025 Meylora took another £19 from my Bank Account, making a total of £38 and till today the 5th of October Meylora had never sent me my order nor returned my money. Meylora is a disgrace
5 August 2025
Unprompted review
I ordered lashes on Sept 10th
I ordered lashes on Sept 10th. It is now Oct 3rd and I can't get them to refund me or send me another order. I have never received my lashes. I keep getting replies back a week after I message them but nothing is being done about it.
3 October 2025
Unprompted review
Good if you’re patient
They really can look nice but you need to take your time! I’ll probably keep using them for special nights!
16 July 2025
Unprompted review
𝐀𝐯𝐨𝐢𝐝 𝐭𝐡𝐢𝐬 𝐜𝐨𝐦𝐩𝐚𝐧𝐲 – 𝐬𝐜𝐚𝐦
𝐀𝐯𝐨𝐢𝐝 𝐭𝐡𝐢𝐬 𝐜𝐨𝐦𝐩𝐚𝐧𝐲 – 𝐭𝐨𝐭𝐚𝐥 𝐬𝐜𝐚𝐦! Even one Trustpilot star is too generous. As of 24 September, I still haven’t received the order I paid for on 30 August. On top of that, the company automatically switched my purchase from a one-time order to a subscription without my consent.
30 August 2025
Unprompted review
The order
The order, which included shipping fees, experienced a delivery delay exceeding one month, and the packaging arrived damaged. Furthermore, the eyelashes are of substandard quality, exhibiting difficulties in application and a tendency to appear misaligned. Based on this experience, a recommendation for this company cannot be provided.
12 September 2025
Unprompted review
I ordered my lashes on 30th of August…
I ordered my lashes on 30th of August I’ve still not received my lashes I would like a refund this an absolute joke. When contacted customer service I got the same email.
Order number MLL63280
22 September 2025
Unprompted review
Total scam
I bought two pairs of lashes, followed all instructions and they wouldn’t fit. I then found out I had been automatically enrolled into a subscription services where the company take £19 out of my account and I actually have never received anything for this subscription. When I noticed this last month I went on the website to cancel, and now I have checked again and another payment has been taken. At this stage the company are actually just taking money. This is a scam, do not trust this company.
5 September 2025
Unprompted review
Reply from Meyloralashes
Hi Emma, thank you for sharing your feedback.
We do want to clarify a few points for transparency. Our subscription program is clearly disclosed at multiple stages — on the product page, in the cart, at checkout, and again in the confirmation emails sent after purchase. Customers also receive upcoming order reminders and can cancel at any time directly in their account.
In your case, our system shows that your subscription remained active until you canceled it through the customer portal on September 7th, 2025. A cancellation confirmation email was sent to you at that time. Until that cancellation was completed, the subscription remained active and continued billing as stated in our policy.
We appreciate your feedback and will continue to improve communication, but it’s important to emphasize that the subscription details and cancellation process are fully transparent and accessible to all customers.
— The Meylora Team
Do not buy, utter rubbish
Edit
The reply on here from meylora is incorrect, they refused refund so PayPal had to investigate, I can prove this, I write this as meylora tried to tell trust pilot that my review was not truthful! But thkfully trust pilot realised it is truthful. Pay pal got me my refund but meylora emailed me saying they wld send a new set of lashes if I removed the review! Needless to say I've never received a new set
Original post as follows
Product arrived with only magnets at the very ends, so nothing in the whole length to hold lashes to eyes, I immediately complained, they asked for photos, I sent photos proving it, now they want me to pay for the return as well as lose a 15% restocking fee! The product is damaged and unusable, why should I lose money? It should have been an immediate refund
Disgraceful company do not use
10 September 2025
Unprompted review
Reply from Meyloralashes
Hi Sarah,
We’re truly sorry for the experience you had with both our product and our support team. This is not the level of quality or service we want for our customers, and we sincerely apologize for the frustration caused.
As soon as we realized the issue, we issued you a full refund via PayPal and are also sending you a replacement product at no cost. We have also addressed this internally with the team member involved to ensure this does not happen again.
We appreciate your feedback — it helps us improve — and we hope this resolution shows our commitment to making things right.
Warm regards,
Noah
Meylora
I ordered my lashes in June 2025 and I…
I ordered my lashes in June 2025 and I am still yet to receive them!!
I needed them for an event in August that has well and truly passed and I still have not received my order.
I received an email from them on the 18th of August to say they were being reshipped and they still have not been shipped 3 weeks later!
Their customer support is poor and it takes multiple emails to even get a response.
Very disappointed in their service.
11 September 2025
Unprompted review
Does the job
They look nice when on but I did need to fix them once or twice
16 July 2025
Unprompted review
Doesn’t work
Don’t work, tried daily for a month, and be aware of the subscription that you get with initial purchase, you don’t subscribe to marketing material, you pay £19 a month for a membership
31 July 2025
Unprompted review
Reply from Meyloralashes
Hi Alma,
We’re sorry to hear the lashes didn’t work as you had hoped. Results can vary depending on eye shape and application technique, and we share tips on our site to help customers get the best results. Upon checking as well, we don't see any prior contact from you in regards to any issues, we'd love to assist, so please reach out.
Regarding the membership, our Meylora Insider subscription is clearly disclosed on the product page, in the cart, and at checkout before purchase. Customers also receive confirmation and reminder emails, and memberships can be managed securely through your account at any time. We regret if this was misunderstood and appreciate your feedback.
SCAM COMPANY – AVOID MEYLORA LASHES
Here is short summary of my experience:
I placed one order in July, 2025 and received the products ( 3 weeks after the order). And apparently I was tricked into a subscription I never wanted. They charged me £19 on 5th August and again on 5th September, and I received nothing for these payments.
When I tried to unsubscribe through their website, it said there was “no subscription associated with my account.” When I contacted them, I only got automated emails saying I was put on a “cancellation request list” with no timeframe. Despite this, they still kept charging me.
This is a deliberately misleading setup designed to take money from people without their consent.
Do not trust this company — they are running a scam!!!
7 September 2025
Unprompted review
Reply from Meyloralashes
Hi Slavena,
We’re sorry to hear about your frustration. To clarify, our Meylora Insider Membership is not hidden, it is disclosed on the product page, in the cart, at checkout, and again in the confirmation and reminder emails sent to all customers. Cancellations are securely managed through your account, and our support team is always available to guide customers directly to the correct link. In this instance, we highly suggest you check the account in which you placed the order with.
We want to assure future customers that our subscription program is completely transparent and optional. Allegations of being 'scammed' are not accurate, and we regret if the process was misunderstood in this case.
Nice for beginners
If you’ve never used false lashes you’ll probably need a few tries
6 August 2025
Unprompted review
THIS WEBSITE IS A COMPLETE SCAM
THIS WEBSITE IS A COMPLETE SCAM. I ordered magnetic lashes and got charged twice, but never received anything. On top of that, they set up a fake subscription with monthly charges without my consent. I paid a total of €65 and never received a single product. They make it impossible to get your money back. Do not trust this site – you will lose your money. Avoid at all costs!
17 July 2025
Unprompted review
Reply from Meyloralashes
Hello,
We understand your frustration and want to address your concerns directly.
Regarding delivery: Our shipping records indicate successful delivery to the provided address. If you experienced a delivery issue, we encourage contacting us immediately at support@meyloralashes.com so we can investigate with our courier partners.
Regarding billing: Our subscription membership terms are clearly displayed during checkout in the "Subscribe & Save" section, with all benefits and billing details outlined. Confirmation emails are sent immediately after purchase explaining the membership structure.
Regarding cancellation: Members can cancel anytime through the "Manage My Subscription" button in their account dashboard, or by emailing support@meyloralashes.com for immediate assistance.
We're committed to resolving customer concerns.
Please reach out with your order number so we can investigate your specific situation.
Best regards,
Meylora Team
Better than glue but takes practice
I switched from glue lashes and it’s better for my eyes, but it’s not quite the instant snap I expected
23 August 2025
Unprompted review
Reply from Meyloralashes
Hi Emily,
Thank you for your feedback! We’re glad to hear the lashes are working better for your eyes compared to glue. They can take a little practice at first, but many customers find it gets easier with time. We appreciate you sharing your experience and hope they become quicker and easier for you with continued use!
Just received my lashes and they are…
Just received my lashes and they are exactly what was advertised but I am unable to fit them to my lashes, so I have contacted meylora 3 times to ask for a refund and the process with no reply. Im really disapointed as they say they offer 30 day return. Yet to receive any correspondence from them. Order number MLL160901
Great response after this review, refund given obvs with the 15% taken off for thier admin which it does state. Glad I have not lost too much money for something I vouldnt use. So over all theydo get back to you in the end.
16 August 2025
Unprompted review
Reply from Meyloralashes
Hi Vicki,
Thank you for your feedback, and we’re sorry to hear about your experience. We’ve since followed up with you directly via email and processed a full refund for your order.
We appreciate your patience and the opportunity to make this right.
— The Meylora Team
If I could give 0 stars I would
If I could give 0 stars I would. Complete scam. I ordered 2 as buy one get one free. Then they only sent one- when I complained they kept saying I only ordered one pair.
Honestly the lashes are really bad! Stay clear , edit they emailed me saying that if I took the review down they would send me another pair- which they did not. Now they are saying it’s containing defamatory content and trying to get this taken down.
Honestly stay clear!!
27 August 2025
Unprompted review
Reply from Meyloralashes
Hi Cassandra,
We’ve reviewed your order and wanted to clear up the confusion. Our Buy One Get One Free promotion applies only when two units are added to the cart — the system then applies the offer automatically. In your case, the order confirmation shows that only one unit was added and paid for, which is why only one pair was shipped.
That said, we’d like to make this right for you. So our team will reach out to you via email so you can let us know which additional style you would like. Looking forward to your reply.
Best regards,
The Meylora Team
I’m starting to get a bit nervous…..
I’m starting to get a bit nervous after reading the reviews. See, I ordered my lashes on 8/12 and still no lashes and no “They’ve been shipped” confirmation as of today 8/26. It’s been 2 weeks and they haven’t even shipped. So since i haven’t received the product to review I can only give feedback on my ordering experience. Which i’m sure comes as no surprise to anyone. 👎🏻 Do better….
26 August 2025
Unprompted review
Reply from Meyloralashes
Hey Danielle,
We've sent you a request for some information so that I can help you look into this! We'd love to get this sorted ASAP to ensure your order arrives to you in a timely manner.
Thanks so much! Looking forward to your response.
Refund process is non-existent
DO NOT ORDER FROM THIS SITE! I ordered these lashes in 5/25; I have been in constant contact with customer service regarding a refund. Started the refund process immediately. I followed all of their instructions to receive a refund and I keep getting a system generated email that they are awaiting an answer from the refund team. Today is 8/19 and I still do not have the refund minus the shipping cost and 15% restocking fee.
5 May 2025
Unprompted review
Reply from Meyloralashes
Hi Michelle, we sincerely apologize for the delay and the frustration this has caused. We recognize that our support team did not handle your refund process as smoothly as it should have. Our team has recently undergone new training, which is currently being implemented to improve how these situations are managed. We’ll be reaching out to you directly via email to resolve this matter as quickly as possible. Thank you for your patience as we work to make this right.
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