Mike Lawson was exceptional today when he carried out the work this morning. Firstl looking at the job seemed easy, but came across a number of problems which he tackled with true professionalism. A... See more
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Review summary
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Reviews shaping this summary
We had a complex and difficult problem with a leaking toilet cistern. We had already had four plumbing visits which had failed to find or fix the problem. We were lucky to get Mark King who patiently... See more
Company replied
Craig Barker was the plumber who came to fix a leak in the kitchen sink waste pipe. He was polite, friendly and very efficient and also replaced an extra part of the drainage system that had been prev... See more
Company replied
Frank visited last week to fix a leak on my Megaflow and did a fantastic job. What started as a minor disaster was quickly brought under control thanks to his calm professionalism and clear exper... See more
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Company details
- Plumber
- Gas Installation Service
- Heating Contractor
- Hot Water System Supplier
- Radiator Repair Service
- Water Pump Supplier
Written by the company
Met Serve Ltd provides 24/7 Emergency and General Plumbing & Heating services across South-West London, Surrey, Sussex, Berkshire, Hampshire, Wiltshire and Dorset. Call us today on 01737 833888! Trading since September 2005, we have grown from a team of 6 to 140+. We are here and able to respond promptly to your Plumbing & Heating requirements. Whether you are a multi-site business in need of a Partner for your plumbing & heating maintenance, or a homeowner in need of a professional promptly. We resolve all plumbing and heating issues from dripping taps to heating system installs, weeping pipes to new water main upgrades, faulty inlet valves to Cylinder and Tank installs Our team are full-time employed with full qualifications in their field skill set, enhanced DBS & PEC verified, H&S trained and with full insurance. Our offices are located in Reigate (Surrey) and Basingstoke (Berkshire)
Contact info
Wellington House, 17 Birkheads Road, RH2 0AU, Reigate, United Kingdom
- 01737833888
- office@metserveltd.com
- metserveltd.com
5.0
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service provided by engineer…
Excellent service provided by engineer Jack
20 March 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, Paz, for your custom and 5* review. Both are greatly appreciated.
Best wishes,
Met Serve Ltd
Friendly plumber who was efficient
Friendly plumber who was efficient, helpful amd tidy.
20 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello J Stiens. We are so pleased you are happy with Frank's service when replacing the tap in your Clapham home.
Best wishes,
Met Serve Ltd
Excellent Work
Mark arrived on time and promptly set to work sorting out the lagging in our loft. The job was not straightforward, dirty and in some areas well nigh impossible. Mark tackled it with good humour and common sense appraising us of the difficulties and the solutions. He finished in good time and arranged for all rubbish to be collected. He is a terrific person with a lovely demeanour. We are more than happy with the work he has done and can now relax and feel confident that our pipes and tanks are well protected for the winter. Thank you Mark it was great to meet you.
20 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Zelie. We're not sure reviews come any better than this! It has made us very proud and we have shared it not only with Mark, but the entire business.
Mark is a long standing and highly valued member of our team, not to mention a friend to all and mentor to many.
Thank you for your feedback. We love being there for our customers and should you need our services again in your Hampton home, we hope to hear from you.
Best wishes,
Met Serve Ltd
Tap replacement
James Heapes visited today to fix my tap and provided an excellent service.
20 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Valerie. We are so pleased to read that you found James' service so pleasing when he resolved the tap issue in your Shepperton home.
Thank you for your feedabck.
Best wishes,
Met Serve Ltd
James Heapes (engineer)
James Heapes (engineer)
James was friendly and respectful. He was helpful and thorough and the job was done with efficiency and speed. All things considered, a very pleasant experience.
19 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello David. We appreciate having a plumbing emergency can be stressful, so it is great to read James was able to resolve the issue for you and take that stress away.
Best wishes,
Met Serve Ltd
Sam came today to fit a new water tank…
Sam came today to fit a new water tank for us - he was very personable , clean and efficient and we were perfectly happy with the job - thank you Sam !
18 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Davina, thank you so much for your kind words and custom. We are delighted to read Sam was so personable when working in your Worthing home, installing a new cold water tank. It is also great to know you are pleased with this work.
Best wishes,
Met Serve Ltd
Arron was very polite and cheerful
Arron was very polite and cheerful. The work was done to an excellent standard. Arron explained everything very clearly
17 March 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, David, for your kind words. We are delighted you are so pleased with our service.
Best wishes,
Met Serve Ltd
Excellent response and resolution
We reported a leaking toilet to British Gas home care and within the hour an DYNO engineer, Simon Frampton arrived. The problem was dealt with professionally and efficiently with clear explanation and promptly resolved. Simon was most helpful and personable, we would fully recommend this service as 5 star!
13 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Sue. We've very proud of the fact that you are so pleased with our service and Simon's efforts when resolving the plumbing emergency in your Poole home. Thank you so much for your 5* feedback and recommendation.
Best wishes,
Met Serve Ltd
Efficient and professional service
Aaron Price was professional and efficient and despite encountering lots of issues with the job, he preserverei and calmly solved our problem. Very polite and friendly in equal doses. We were extremely impressed with the high quality of service given and would highly recommend Dyno.
16 March 2026
Unprompted review
Reply from Met Serve Ltd
Hi Graeme and Maria. Thank you so much for this shining review, we are very proud of our engineers and we're glad to read you had such a positive experience.
Best wishes,
Met Serve Ltd
Billy was on time sorted the new…
Billy was on time sorted the new radiator for us. good job all round. Happy with the work.
16 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mr Nolan. We're so pleased you are happy with our service and the radiator install. Thank you!
Best wishes,
Met Serve Ltd
Impressively fast call out
Impressively fast call out. Ben P (22E) was knowledgeable, professional, very personable and highly effective at sorting our bathroom leak. He left everything immaculate. If you are fortunate enough to have BenP called to your job, you have done very well!
14 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Jasper. It is superb to read that you had such a wonderful experience when Ben visited your home to fix the leak. We appreciate having a plumbing emergency is stressful, and it is superb to know Ben's visit went so well and resolved the plumbing emergency.
Best wishes,
Met Serve Ltd
Ben and Michael were exceptional
Ben and Michael were exceptional. What a service. Apart from being really lovely personable guys they did a fantastic job. I cannot praise them enough.
13 March 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, JT. It is great to read that Ben and Michael worked so well together to resolve the plumbing emergency in your home.
Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
Fantastic service by Simon
Fantastic service by Simon.
Great communication, on time and quick repair. No stress no hassle. Job no 5820629. Thanks so much
13 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Sam. Thank you for your kind words. We're pleased to have been of service, and delighted you are so happy with Simon's efforts when fixing the leaking isolation valves on your pipework in your Poole home.
Should you need our services again, we would be proud to get your call.
Best wishes,
Met Serve Ltd
Simon Frampton
Simon Frampton - arrived very promptly- literally within 3 hours of booking the appointment online. He was professional, courteous, helpful and quick. Job was completed in very good time.
Very happy with him and the job he did for us.
11 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Ray. It is great to read we were able to respond so quickly to your plumbing emergency in your Whitchurch home. Thank you so much for your custom and feedback.
Best wishes,
Met Serve Ltd
Had a faulty toilet flush issue
Had a faulty toilet flush issue. Craig Barker carried out the job. Went the extra mile to change the button so it looked new for the tenant and fixed a stopcock as extra.
Very professional and great service.
11 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Frank. we appreciate toilet issues are a real frustration and we are so pleased that you are so happy with Craig's service in resolving the problem problem in your London home and also fixing the stopcock.
Best wishes,
Met Serve Ltd
Great Service
Engineer Frank Matthews was friendly and knowledgeable. He identified the kitchen tap I purchased for the job was faulty and he provided a similar tap to what was there before. He confirmed if I was happy with the replacement before installation. I'm happy with the service.
12 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Irene. We're delighted that you are so pleased with Frank and his efforts in replacing the kitchen tap in your Wimbledon home. Thank you for your custom.
Best wishes,
Met Serve Ltd
Frank Matthew’s - Great plumber
Frank Matthew’s, an ethical gentleman with ingrained and inherent customer service. Frank is phenomenal in the services he provides and an invaluable asset for Metserve / Dyno. His 30 plus years as an experienced plumber is evident through his professional workmanship and post remediation clean up which exceeds his customers expectations.
12 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Anonymous, it is wonderful to read that you are so pleased with Frank's service and commitment when attending the plumbing emergency in your London home. It is great that he was able to fix the issue and leave you so pleased with the service.
Best wishes,
Met Serve Ltd
Rapid response by expert engineers
In less than one hour after reporting a significant water leak in my property as an emergency to British Gas HomeCare, a DYNO plumbing engineer arrived. He diagnosed the problem. This required a tricky repair which was undertaken by two colleagues next morning. They did an excellent job and restored a normal water flow within 20 hours of my report. They were very pleasant, explained their actions, and were careful not to damage my property. I cannot fault them-excellent service!
11 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Valerie. Thank you so much for your wonderful review on our service when visiting your Romsey home. We completely appreciate that having a plumbing emergency in the late afternoon is very stressful. It is great to read that Thibault was with you within the hour of you calling the job in, and making the situation safe. With Karl visiting the next morning to make the permanent repair by replacing the section of cold mains pipework.
Should you need our services again, we would be proud to receive your call.
Best wishes,
Met Serve Ltd
Very professional and friendly staff
Very professional and friendly staff. Engineer did an excellent job on fitting a new bathroom radiator and kitchen sink mixer tap.Very tidy workmanship.
11 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Vinay, we're delighted to read that you are so pleased with our engineer's workmanship and manner when installing the new radiator and tap for you.
Best wishes,
Met Serve Ltd
When issues happened with one part not…
When issues happened with one part not fixing fault was able to bar continuity with same plumber to sort the problem at at later date. Very friendly and explained everything
11 March 2026
Unprompted review
Reply from Met Serve Ltd
Thank yo, Zoe, for your lovely review and custom. We're pleased that persistence and perseverance got the matter resolved for you.
Best wishes,
Met Serve Ltd
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