I've used Metro Wardrobes twice: once for a fully bespoke under-stairs solution and then again for 5 very different cupboards and spaces as part of a loft extension. I cannot rate it highly enough -... See more
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Nitish was great. He surveyed my mother’s bedroom and the team produced accurate drawings of what we wanted. On the day, the installation team were respectful and polite and worked all day until the w... See more
Metro did all the wardrobes for our 5 bedroom house. All of them were bespoke and were to an extremely high standard. Palak and Sonal who helped us with the design process were outstanding and extrem... See more
Company replied
Metro Wardrobes did a fantastic job of designing and installing the fitted wardrobes in our new build property. From start to finish the service was top class, from Ranto's clever design to the precis... See more
Company details
- Storage Facility
- Bedroom Furniture Store
- Furniture Store
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
Written by the company
Metro Wardrobes is the UK-based leading manufacturer and supplier that specializes in the design, manufacture, and installation of bespoke fitted furniture. With a focus on quality and attention to detail, the company has established itself as a leading manufacturer and supplier of high-quality furniture solutions for customers throughout the UK. At Metro Wardrobes, we understand that every space is unique, and we believe that our customers deserve furniture that is tailored to their specific needs and preferences. That's why we offer a range of bespoke fitted wardrobes, bedroom furniture, home offices, and living spaces storage solutions that are made to measure to ensure a perfect fit. Our team of experienced and skilled designers and craftsmen work closely with our customers to create furniture that not only meets their needs but also exceeds their expectations. We take pride in our ability to bring our customers' ideas to life, whether they want a sleek and modern design or something more traditional and timeless. One of the key benefits of choosing Metro Wardrobes for your furniture needs is our commitment to using only the highest quality materials. We believe that furniture should not only look great but also be built to last, which is why we use only the best materials and components in our products. From MFC to high-quality MDF and laminates, we use only the best materials to ensure that our furniture is durable, reliable, and long-lasting.
Contact info
Unit 29, Hallmark Trading Est., Fourth Way, Wembley, HA9 0LH, London, United Kingdom
- 203 488 3347
- connect@metrowardrobes.co.uk
- metrowardrobes.co.uk
4.6
Excellent
191 reviews
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5 Stars
5 Stars - Beautiful cupboards, Competitive pricing, Choices, Quality, Design works, Technical skills, fitters, Sales Experience, Patience, Accommodating no fuss changes before sign-off..
4 Stars - Payment terms, flexibility, Handling of issues. Attention to detail. Office handling, Changes after sign off
3 Stars - Timelines, Tidiness,
2 Stars - Post-sales Comms, Compensation mistakes.
1 Star - Constant overruns, Fitting mistakes, Production mistakes, Completion Comms, Attention to detail, repeated visits, non-existent Fitting Manager when things went wrong on Day 1, Weeks to complete two of the three rooms..
They aren't Sharps but in some ways better with the fitting in difficult rooms and quality materials used. If you want 100% from beginning to end, you can't beat Neatsmith in terms of quality, fitting, finish, comms and attention to detail, but if you want that, expect to pay double, but Metro is up there with the best and what we got was a superb deal as we went all in with lights, compact designs, vanity units mirrors, a lot of drawers and space-saving features. The choices were good the color schemes plentiful and their patience in accommodating no-fuss changes before sign-off was commendable.
The journey was anything but easy or straightforward, as the complex nature of the rooms with curved ceilings, pipes, and difficult corners threw up problems that would have challenged even the seasoned professional. Why it ended up becoming a gung-ho circus event is beyond me, but highlighting the obvious asymmetric mistakes, which the fitters assumed I would simply accept was perplexing and was not acknowledged by the office who didn't seem interested in the issue while protesting this on chat and email. I didn't know there was such a thing as a fitting manager, but burying heads was all I got.
A big shout out to Ranto who presented us with some very detailed and impressive designs, Nik who created the drawers so well it was a joy to watch and Kinjal who came after the original team did not return and fussed about everything just to make the job proper. They make up a dream team only if they could be part of the same team, of which there are many. Lastly, big thanks to the office girls for their flexibility and Palak for being incredibly competitive to win my business and her ability to be as accommodating as possible, even when I had signed off on the job spec's without checking them properly. They were so good I hadn't bothered to check the sizes correctly.
Overall the job, the price, and the finish met my expectations and would I recommend or use them again? Yes, the savings are good, if not the timelines or some aspects of the installation, especially when trying to get the correct screw caps as fitters peppered the difficult room with way too many holes and wrong screw caps, and the cupboards looked like they had the measles. Once the correct screw caps were provided, I was really pleased as they looked like cupboards.
22 December 2023
Unprompted review
Reply from Metro Wardrobes
Dear Sunita and Sandeep,
Thank you for taking the time to share your feedback regarding your experience with Metro Wardrobes. We're thrilled to hear that you are satisfied with the beautiful cupboards, competitive pricing, and the overall quality of our products. It's wonderful to know that you appreciated our wide range of choices, design options, and the technical skills of our team.
We also want to express our gratitude for highlighting the dedication and hard work of our team members, including Ranto, Nik, Kinjal, and Palak. However, we understand that there were certain areas where we fell short of your expectations. We sincerely apologize for any issues you encountered with payment terms, flexibility, handling of issues, and post-sales communication. Rest assured, we take your feedback seriously and will work diligently to address these concerns and improve our services moving forward.
Thank you again for choosing Metro Wardrobes. We appreciate your business and look forward to serving you better in the future.
Kind regards,
Metro Wardrobes
Great experience, great result
We approached Metro having explored a number of options and from the first contact with Palak, Sonal and the team were very pleased with how helpful and accommodating they all were in designing the wardrobes for our bedrooms. The end result was equally pleasing with the installation team being very polite and considerate to our needs. We intend on using them for additional work that we would like done. I highly recommend Metro.
23 February 2024
Unprompted review
Reply from Metro Wardrobes
Dear Zak,
Thank you immensely for your glowing review of your experience with Metro Wardrobes. We're absolutely thrilled to hear that Palak, Sonal, and our entire team were able to provide you with exceptional service from the very start of your journey with us.
Ensuring our customers feel supported and listened to throughout the design process is a priority for us, so it's wonderful to know that you found our team to be helpful and accommodating. We're delighted that the end result of your bedroom wardrobes met your expectations, and we're especially pleased to hear that our installation team treated you with politeness and consideration.
We're truly grateful for your recommendation and your intention to choose Metro Wardrobes for any additional work you may need in the future. It's customers like you who inspire us to continuously strive for excellence in all that we do.
Thank you again for choosing Metro Wardrobes, and we look forward to serving you again soon.
Warm regards,
Metro Wardrobes
We had a great experience with Metro…
We had a great experience with Metro Wardrobes, from the design stage through to installation. I really appreciated the designer making suggestions which we hadn't considered. Very pleased with our new wardrobes!
9 March 2024
Unprompted review
Reply from Metro Wardrobes
Dear Trish,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such a great journey with us.
We hope that your new wardrobes bring both style and functionality to your space, and please don't hesitate to reach out if you ever need anything else or have further ideas to explore.
Thank you once again for choosing Metro Wardrobes. We truly appreciate your trust and support.
Kind regards,
Metro Wardrobes
Good quality and good customer service
I didn’t find Metro Wardrobes, Facebook flashed them up by some fluke coincidence when I was thinking of having wardrobes fitted! I went to the showroom and was also shown the factory side by Luci, who helped me choose the finish and then came and measured up. The fitting process was impressive and the finished product I am most happy with. I even had a couple of minor issues, that Palak handled and ensured was put right. I’ve recommended them based on my satisfaction and hope you have the same positive experience.
28 February 2023
Unprompted review
Reply from Metro Wardrobes
Dear Adam,
Thank you so much for taking the time to share your wonderful experience with Metro Wardrobes! We're absolutely delighted to hear that you stumbled upon us and that your journey with us turned out to be such a positive one.
We're thrilled to hear that our team members were able to assist you every step of the way. It's fantastic to hear that you're pleased with the quality of our products and the final result of your fitted wardrobes.
Thank you for recommending us to others! If you ever need anything in the future or have any further questions, please don't hesitate to reach out. We're always here to help.
Kind regards,
Metro Wardrobes
Great service from initial visit to…
Great service from initial visit to completion. Kept us informed and explanations on all different options possible. The installation was carried out efficiently and with care. Excellent job.
10 February 2024
Unprompted review
Reply from Metro Wardrobes
Dear Shashin,
Thank you for taking the time to leave us such a wonderful review! We are delighted to hear that you had a great experience with Metro Wardrobes, from start to finish.
It's wonderful to know that our installation team was able to efficiently carry out the work with care, leaving you satisfied with the end result.
Thank you once again for choosing Metro Wardrobes. We truly appreciate your trust in us and look forward to serving you again in the future should you need any further assistance.
Kind regards,
Metro Wardrobes
fantastic experience
I had a fantastic experience with Metro Wardrobes and would highly recommend them to anyone in need of wardrobe solutions. I am giving them a rating of 4.5 stars.
The end product exceeded my expectations and looks absolutely amazing. The installation process was conducted with utmost professionalism, and the team paid extremely high attention to detail. I appreciated that they took the time to clean the space after implementation, leaving everything neat and tidy.
Throughout the project, the Metro Wardrobes team asked all the relevant questions to ensure that they understood my needs and preferences, thereby avoiding any potential mistakes. Their assortment of colors and finishes was impressive, allowing me to customize my projects exactly to my liking.
What stood out the most was the unique wardrobe proposal they provided, which was different from other companies and perfectly aligned with my needs. Overall, my experience with Metro Wardrobes was exceptional, and I couldn't be happier with the outcome.
12 February 2024
Unprompted review
Reply from Metro Wardrobes
Dear Karin,
Thank you so much for taking the time to share your wonderful experience with Metro Wardrobes! We're absolutely thrilled to hear that you had a fantastic experience with us and that we were able to exceed your expectations with our wardrobe solutions.
We're pleased to hear that our team's thorough approach to understanding your needs and preferences paid off, resulting in a customized project that perfectly suits your tastes. Your feedback regarding our unique wardrobe proposal means the world to us! We strive to stand out by offering tailored solutions that truly cater to our customers' individual requirements, and we're thrilled that our proposal resonated with you.
Thank you once again for choosing Metro Wardrobes for your fitted furniture needs. It was an absolute pleasure working with you, and we're delighted that you're so pleased with the outcome.
Enjoy your new wardrobe! We look forward to assisting you with any future wardrobe needs!
Kind regards,
Metro Wardrobes
Great service
Great service, quick, reliable, and beautiful finish!
Would highly recommend metro for all your joinery needs.
31 January 2024
Unprompted review
Reply from Metro Wardrobes
Dear Mrs Miriam,
Thank you for your fantastic review! We're thrilled to hear that you found our service great and appreciated the beautiful finish.
Your recommendation means a lot to us. We look forward to serving you with all your storage needs in the future.
Kind regards,
Metro Wardrobes
Five star experience
Metro did all the wardrobes for our 5 bedroom house. All of them were bespoke and were to an extremely high standard. Palak and Sonal who helped us with the design process were outstanding and extremely professional through out. Sandeep, our installer took extra precautions to make sure the wardrobes were installed with great care as well as precision.
We are very happy with Metro and cannot wait for them to do our garden outhouse.
15 November 2023
Unprompted review
Reply from Metro Wardrobes
Dear Ritika & Anupam,
Thank you immensely for taking the time to share your wonderful experience with Metro. We're overjoyed to hear that you are delighted with the bespoke wardrobes. It's truly heartening to know that our team, particularly Palak, Sonal, and Sandeep, left such a positive impression on you with their professionalism and dedication to excellence.
We're equally excited to embark on the journey of transforming your garden outhouse. Rest assured, our team will once again go above and beyond to ensure the project is executed flawlessly.
Thank you once again for choosing Metro. We look forward to continuing to serve you and bringing your vision to life.
Kind regards,
Metro Wardrobes
Unhelpful customer service
Rang with a simple fitting query re clearance. Got the 3rd degree about where I bought it and who I was. Explained I was refitting a 2nd hand unit so no idea of original customer and couldn't see why it mattered. Very unhelpful. She said she would get tech to call and just hung up. Nobody called back. Main landline on answering machine so had to call a mobile.
6 February 2024
Unprompted review
Reply from Metro Wardrobes
Dear Bruce,
We appreciate you taking the time to share your feedback, and we're sorry to hear about your recent experience.
Regarding your query about clearance, we apologize if there was any confusion. Our fitted wardrobes are custom-made and not suitable for resale, which is why we asked about the origin of your unit. It appears there may have been confusion regarding the product you were inquiring about, and we regret any inconvenience this may have caused. We are aware of other freestanding products being sold under the METRO name.
We understand your disappointment with the lack of follow-up and not receiving a callback. We'll take your feedback on board to ensure we improve our communication process in the future.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Metro Wardrobes
The built quality
The built quality, workmanship and professionalism of the entire process was of a high standard. No delay throughout the process with the final outcome finding no faults or indications of sub-standard Work.
29 January 2024
Unprompted review
Reply from Metro Wardrobes
Dear Nazma,
Thank you for the glowing 5-star review! We're thrilled to hear that your Metro-fitted wardrobes have transformed your bedroom with a stylish and high-quality finish.
Enjoy your new wardrobe! We look forward to assisting you with any future wardrobe needs!
King Regards,
Metro Wardrobes
Genuine Excellent Service
Excellent and genuine service starting from Palak at the office down to the fitters and completion.
22 December 2023
Unprompted review
Reply from Metro Wardrobes
Hello,
Thank you for the fantastic 5-star review! We're delighted to hear about your positive experience with our team, from Palak in the office to our skilled fitters. At Metro Wardrobes, we strive to provide excellent and genuine service. We appreciate your feedback and look forward to assisting you with any future wardrobe needs!
Kind regards,
Metro Wardrobes
I'm delighted with the new metro fitted…
I'm delighted with the new metro fitted wardrobes, the bedroom is completely transformed. Very stylish, high quality finish. Very impressed with the service from first enquiry through to final installation. I would highly recommend. Thanks to Mike who designed the wardrobe, Palak for excellent customer service and special Thanks to Pappu Patel and his team for converting the design into practicality.
25 November 2023
Unprompted review
Reply from Metro Wardrobes
Dear Mukund,
Thank you for the glowing 5-star review! We're thrilled to hear that your Metro-fitted wardrobes have transformed your bedroom with a stylish and high-quality finish. We appreciate your recommendation and are delighted that Mike, Palak, and Pappu Patel's team provided excellent service.
At Metro Wardrobes, we're dedicated to creating practical and beautiful solutions. Enjoy your new wardrobe! We look forward to assisting you with any future wardrobe needs!
King Regards,
Metro Wardrobes
Excellent
Excellent. Prompt and super happy with the design and quality of our bedroom wardrobe
4 December 2023
Unprompted review
Reply from Metro Wardrobes
Hi Arjun,
Thank you so much for sharing your positive experience with us!
Your satisfaction is our priority, and we're ecstatic that the end result met your expectations.
Hope you enjoy your newly fitted wardrobe!
Best Regards,
Metro Wardrobes
Wardrobe and the bedside tables
The wardrobe and the bedside tables look great. Although communication sometimes wasn't great.
16 November 2023
Unprompted review
Reply from Metro Wardrobes
Hi Marta,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you find the wardrobe and bedside tables great! We apologize for any communication hiccups and appreciate your feedback.
Thanks again for choosing us!
Kind regards,
Metro Wardrobes
Quality product and service
This is out 3rd wardrobe from Metro wardrobes. As always, everything was very clear from Day1. Palak helped with the quote, and order. Xenia (The surveyor) was excellent as she presented us with good options based on the site visit.
Jinal and team did our installation. They work respectfully and diligently to get the wardrobe installed(a week earlier than committed).
Very happy with the outcome and thanks to Palak, Xenia, Jinal and the rest of the team to have delivered another stunning wardrobe exactly like how we wanted.
**Update about previous wardrobe installation**
Been 2 years and the 2 wardrobes are as good as new. So quality check, cost check, customer service check.
Would be more than happy to recommend this company and their products/services.
21 November 2023
Unprompted review
Reply from Metro Wardrobes
Hi Aravind,
Thank you for choosing Metro Wardrobes again! We're thrilled you're pleased with your new wardrobe. Palak, Xenia, Jinal, and the team are delighted to have met your expectations. Your positive feedback about the quality, cost, and customer service means a lot.
We appreciate your recommendation and look forward to serving you in the future.
Kind regards,
Metro Wardrobes
My pleasure of meeting Metro wardrobes
I recently had the pleasure of meeting with Metro Wardrobes, and I am beyond satisfied with their services. The variety of wardrobe designs they offer is impressive. From start to finish, Palak and Jinal demonstrated professionalism and expertise.
The craftsmanship of their wardrobes is outstanding, reflecting their dedication to quality. My wardrobe not only looks beautiful but also offers ample storage and organization tailored to my needs. The installation process was seamless, thanks to their efficient team.
What sets Palak apart is her exceptional customer service. She guided me through the selection process, offering valuable insights and making the experience stress-free. I highly recommend Metro Wardrobes for anyone seeking high-quality, customized wardrobes paired with outstanding service. Thank you for transforming my space into a stylish and organized haven.
9 November 2023
Unprompted review
Reply from Metro Wardrobes
Hi Sze Wing,
We're genuinely grateful for your kind words! It was a pleasure assisting you with your wardrobe needs, and we're delighted to hear that you are satisfied with the quality and design. We'll be sure to pass on your compliments to Palak, Jinal, and the rest of the team.
Your recommendation means a lot to us. If there's anything more we can do for you, please don't hesitate to let us know. We value your trust and are committed to maintaining the high standards you experienced.
Warm regards,
The Metro Wardrobes Team
We got a wardrobe with this company and…
We got a wardrobe with this company and it is exactly what I wanted and looks amazing. The process was straight forward, the design made by Ranto was great and respected all my requirement. The installation team was efficient, they did a great job and cleaned after themselves. I would recommend!
27 October 2023
Unprompted review
Reply from Metro Wardrobes
Hi Rania,
Thank you so much for taking the time to share your positive experience! We're over the moon to hear that the wardrobe is exactly what you wanted, and Ranto's design met all your requirements. Efficiency and cleanliness are priorities for our installation team, and we're glad they left you with a fantastic result.
Your recommendation means the world to us! If there's anything else you need, don't hesitate to reach out.
Warm regards,
The Metro Wardrobes Team
Awesome service
Awesome service - Palak, Mike and team are very helpful and patient. We got wardrobes built by them and the products have come out to be very very beautiful, exactly what I wanted!!
20 September 2023
Unprompted review
Reply from Metro Wardrobes
Hi Juhi,
Thank you so much for your kind words! 🌟 We're delighted to hear that you're thrilled with the wardrobes we built for you.
Palak, Mike, and the team always strive to provide excellent service and craftsmanship.
If you ever need anything else, don't hesitate to reach out. Enjoy your beautiful wardrobes! 😊
Best Regards,
Metro Wardrobes
Not happy with the Metro Wardrobes at…
Not happy with the Metro Wardrobes at all. There was no good communication and explanation on the first visit. I did not get what I asked for. I had to keep calling to get the guarantee send to me. I was told I will get it in 2 days time but on the 5th day I had to call and argue with them to get it. I do not recommend this Company to any one.
26 September 2023
Unprompted review
Reply from Metro Wardrobes
Dear Leila,
Thank you for sharing your experience with Metro Wardrobes. We genuinely regret any inconveniences you experienced during your recent engagement with us. While the designer specified a depth of 700 mm, we acknowledge that there may have been an assumption on your part regarding a larger internal available depth. We want to assure you that the wardrobes were installed with the depth as outlined in the provided specifications. Your understanding on this matter is greatly appreciated.
In regards to the guarantee, we apologize for any inconvenience caused by the delay in sending it to you. Please be aware that the details of the guarantee are included in the invoice, and the certificate serves as a supplement. While we typically don't send it out immediately, we acknowledge the importance of timely communication and are actively working to improve this aspect of our service. Thank you for bringing these concerns to our attention.
Kind regards,
Metro Wardrobes
Excellent quality and customer service
We were very happy with the quality, the customer service and feeling like Metro really wanted to create the best solution for us. Jinal and her team are great at what they do. We will definitely be using Metro again.
30 June 2023
Unprompted review
Reply from Metro Wardrobes
Hi MG,
We greatly appreciate your positive feedback and are delighted to hear that you were thoroughly satisfied with the exceptional quality of our products and the level of customer service you experienced. At Metro, our utmost priority is to ensure that our valued customers receive nothing short of excellence.
It's truly heartening to know that you felt our team's dedication and genuine commitment to crafting the best possible solution for your needs. Jinal and her team are indeed skilled professionals who take pride in their work, and we're pleased to have met your expectations.
Thank you for considering Metro for your needs, and we eagerly look forward to the opportunity of serving you again in the future. Your continued support is invaluable to us.
Kind Regards,
Metro Wardrobes
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