Metro Fixings  Reviews 

2,116
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the helpfulness and efficiency of the staff who provide valuable advice and ensure orders are correct. Many appreciate the high-quality products, competitive pricing, and the ease of the ordering process, often finding exactly what they need. People consistently praise the speedy and reliable delivery, with many receiving their items the very next day, often ahead of schedule. However, some customers noted that postage costs could be expensive, particularly for smaller items or those in certain regions, occasionally impacting the overall value.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Reviewers mention positive feedback about product quality and availability, often finding specific items like... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Order

People report positive experiences with order, praising the easy ordering process, good communication, and... See more

Price

Clients share positive opinions on price, with many reviewers consistently finding products at competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice from stock. Decent prices, although postage is a bit steep. That said, delivery is by DPD which is invariably more reliable than Parcel Force. I've ordered twice from Metro Fixings and h... See more

Company replied

Rated 5 out of 5 stars

Call and asked a few question , about materials etc they called back within 20min said the stock would be in on Thursday and then delivery to me Friday , put order in , all received Friday. As promise... See more

Company replied

Rated 5 out of 5 stars

Amazing experience. Always picked up the phone. Laurence gave invaluable technical help to find a solution for a complex structural challenge. Products arrived first thing to site the next day. Will d... See more

Company replied

Rated 5 out of 5 stars

I needed torx screws delivered the next working day to fix mini joist hangers to bearers for a decking project and struggled to find supply. Metrofixings.co.uk had stock, despatched same day so I had... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Fastener Supplier
  3. Hardware Accessories Store
  4. Hardware Store
  5. Safety and Work Wear Store
  6. Tool Store

Written by the company

At Metro Fixings, we do more than just supply products - we build partnerships. Servicing the construction, internal fit-out, civil engineering, DIY, and M&E sectors, we are your trusted partner in delivering materials, expertise and solutions that help you succeed. We offer 35,000+ products ready for next-day delivery nationwide with products available from quality brands such as Simpson Strong-Tie Rawlplug, Unistrut, Ancon, Bosch, Fischer Fixings, Sika Everbuild, Soudal, CT1, Mapei and many more.

Metro Fixings Ltd

Written by the company

Your Partner in Construction
Our mission is to build lasting relationships by providing quality every step of the way, backed by expert knowledge, unwavering reliability, and a commitment to a more sustainable future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,116)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price

Good price, good range of items.

28 February 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning Edward,

Thank you for taking the time to review us.

We're so glad to hear you were satisfied with our products and price range - customer satisfaction is extremely important to us!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Very easy to order on Web site good

Very easy to order on Web site good product quick to dispatch and receive

19 February 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning,

Thank you for taking the time to leave us a review, we really appreciate it!

It's great to hear that you had a smooth order experience with us - it's what we aim for.

We look forward to seeing you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Very good thanks

12 February 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning Kirils Grube,

Thank you for taking the time to review us, we're really pleased to hear about your positive experience with us!

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

My go to place for fixings and more

Good website which is easy to navigate.
Good prices
Very helpful staff if ever you need to speak to someone in person.
Excellent that they offer free delivery on orders over £100!
Metro Fixings are my go to place for any fixings!

13 February 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Andrew,

Thank you for taking the time to leave us a review, we appreciate it greatly, We are so glad to hear that you are happy with the service provided.

We hope to see you again soon,

The Metro Fixings Team

Rated 5 out of 5 stars

Great prices and quick delivery

Great prices and quick delivery. Will buy again from Metro

11 February 2025
Metro Fixings  logo

Reply from Metro Fixings

Good Afternoon Peter,

Thank you for taking the time to review us.

We're delighted to hear you were happy with the service you received from us! We always want to provide personal, top-quality service and we're so pleased we did so for you.

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Easy ordering and fast delivery

Easy ordering and fast delivery, what more could you want?

4 February 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to leave us a review.

We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.

We look forward to seeing you next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Good customer service and on time with…

Good customer service and on time with delivery, will definitely use again 👍

6 February 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Very happy with the service from metro…

Very happy with the service from metro fixings. Super easy online website. Will be definitely using again many thanks

4 February 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon.

Thank you for taking the time to leave us a review, we appreciate it greatly, We are so glad to hear that you are happy with the service provided.

We hope to see you again soon,

The Metro Fixings Team

Rated 5 out of 5 stars

Delivery time great

Delivery time after ordering was excellent - very quick turn-round and was well packaged.

30 January 2025
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon, Graham,

Thank you for taking the time to review us.

We're delighted to hear you were happy with the service you received from us! We always want to provide personal, top-quality service and we're so pleased we did so for you.

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

A fantastic range of products

A fantastic range of products including some difficult to source items. Well priced and fast delivery. A great product catalogue too!

28 January 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning Simon,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We look forward to your next order!

Best Regards,
The Metro Fixings Team

Rated 5 out of 5 stars

All spot on

All spot on. The required parts were available in stock. The order process well communicated, and the service was friendly and efficient.

28 January 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning,

Thank you for taking the time to leave us a review.

We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.

We look forward to seeing you next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Very quick service

29 January 2025
Unprompted review
Metro Fixings  logo

Reply from Metro Fixings

Good morning,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Just what I needed

Just what I needed. Delivered quicker than expected.

20 January 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Professional

Quick, precise and affordable as always !!!!

23 January 2025
Unprompted review
Metro Fixings  logo

Reply from Metro Fixings

Good morning,

Thank you for taking the time to leave us a review.

We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.

We look forward to seeing you next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Called them regarding a structural…

Called them regarding a structural engineer's specifications. Excellent advice and friendly service. Very fast delivery.

15 January 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning Simon,

Thank you for taking the time to leave us a review.

We're delighted to hear we nailed it for you! If there's anything else we can help with, please don't hesitate to get in touch.

We look forward to seeing you next time,
The Metro Fixings Team

Rated 5 out of 5 stars

Great service overall

Great advice over the phone, helpful recommendations and staff tried to find a solution to my technical queries, order and purchase process simple - decent competitive prices, speedy delivery, goods well wrapped, will definitely be using again!

10 January 2025
Unprompted review
Metro Fixings  logo

Reply from Metro Fixings

Good Morning Tom,

Thank you for taking the time to review us.

We're delighted to hear you were happy with the service you received from us! We always want to provide personal, top-quality service and we're so pleased we did so for you.

We hope to see you again soon,
The Metro Fixings Team

Rated 5 out of 5 stars

Very helpful

Very helpful (two separate people) and accommodating with last minute changes to my order. Super fast, reliable delivery company too, despite arctic (for the UK) conditions.

8 January 2025
Metro Fixings  logo

Reply from Metro Fixings

Good morning Bob,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, even over the festive period. Also very well priced.

Thanks, I have become a returning customer.

20 December 2024
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Quick delivery and great communication

Quick delivery and great communication

10 December 2024
Metro Fixings  logo

Reply from Metro Fixings

Good afternoon Pete,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We hope to see you again,
The Metro Fixings Team

Rated 5 out of 5 stars

Great friendly staff who are happy to…

Great friendly staff who are happy to deal with my ludicrously small orders.
My goto supplier for anything fixing/fastener related. Wide range of construction and engineering fasteners

11 December 2024
Metro Fixings  logo

Reply from Metro Fixings

Good morning Simon,

Thank you for taking the time to review us! We're thrilled to hear you are impressed with the level of service you receive from us - we always aim to give the highest quality service possible.

We look forward to your next order!

Best Regards,
The Metro Fixings Team

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