Lois & Laurie were absolutely fantastic. They worked extremely fast for us to hit our 5 working day period and they were always on hand to take our calls or return them within the hour. We couldn’t ha... See more
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Metro Finance - Total efficiency in the provision of shared ownership mortgages, support and eligibility testing for Housing Associations, UK wide
Contact info
Ecclesall Road, S11 8HW, Sheffield, United Kingdom
- metrofinance.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 48 hours
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I had an outstanding experience with Metro finance
I had an outstanding experience with Metro Finance thanks to Laurie Mather and Robert. Their service was prompt, professional, and incredibly efficient. Laurie was clear and thorough throughout the process, and Robert was always quick to respond and helpful at every step. They made what could have been a stressful situation feel smooth and easy.
Really good service and very efficient
Really good service and very efficient! Lois was great with dealing with my application and documents, thank you so much!
Friendly, invested lovely people.
Being a first time buyer, I was nervous, stressed and didn't know what to expect. I was appointed Ben Tweed as my advisor and wow, what can I say! He instantly lifted a load of stress from off my shoulders, explained everything thoroughly and was always able to answer questions when they arose. The emails were followed by a phone call and he was just a generally lovely person to talk too.
The next point of contact was Rob Hoyle and he was also lovely to talk too and super speedy at getting everything sorted. I am so pleased with my experience and hope to continue working with you at metro finance.
Thank you to all involved in my case so far, you've made the affordability assessment way less stressful than I anticipated.
I had a fantastic experience working…
I had a fantastic experience working with Craig as my broker, along with Christie, Josh, and Elizabeth as case managers. Craig was knowledgeable, professional, and always willing to go the extra mile to make sure we understood every step of the process. Christie, Josh, and Elizabeth were equally supportive—responsive, organized, and genuinely caring. They kept everything moving smoothly and made what could have been a stressful experience feel simple and stress-free.
We truly appreciate the entire team’s dedication and highly recommend Craig, Christie, Josh, and Elizabeth to anyone looking for reliable, professional, and friendly service.
Marcus and Holly went above and beyond
Our mortgage application wasn’t as straight forward as we hoped, however Marcus and Holly worked hard to help us. Always prompt and honest with our enquiries and professional when we were experiencing uncertainty.
I couldn't fault the service I received…
I couldn't fault the service I received from Metro Finance in arranging a mortgage for me quickly and efficiently. Robert Hoyle made the whole process go through without any issues and kept me updated at every stage. I'd highly recommend
Information was extremely supportive…
Information was extremely supportive and clearly presented. The staff were reassuring and competent, guiding me through the process step by step. Many Thanks
Great client service from Asad and Robert
I am currently dealing with Metro to secure a new property, and have found both of my contacts to be extremely helpful.
Asad Mahmood has worked very swiftly to help secure a suitable mortgage option for my circumstances, explaining all information thoroughly along the way.
Robert Hoyle has also gone above and beyond to provide timely, knowledgeable advice and guidance throughout the approval process.
Excellent approach
We had an excellent experience with Metro finance for our mortgage application.The timely approach by the team is highly appreciated.Laurie and other staffs from metro was very helpful in our process.Whenever we call them we always get a very good response about our application.I highly recommend metro finance for the mortgage applications as they are well versed with this matter.
Kudos to the entire metro finance team
Hasina and Christie have been amazing…
Hasina and Christie have been amazing throughout the whole process and I’ve always been kept in the loop about everything from start to finish,I would definitely recommend them to others for sure!
We had a good experience with metro…
We had a good experience with metro finance. They were very helpful and very quick with replies to any of our questions. Would recommend.
Very helpful
The two main people I have delt with Robert and Ollie have been very helpful and coached me through the whole process, I would recommend using this company to others
I'd recommend Metro Finance to anyone
I'd recommend Metro Finance to anyone. Marcus and Rob are amazing at what they do and they keep you informed at every step. I'm very lucky to have them working on my mortgage it's making everything a lot less stressful
Would definitely recommend.
Great experience when it came to managing our application for shared ownership. Robert was really friendly and went out of his way to help us and keep us up to date throughout the process. Explained things really well. Everyone I spoke to in the company when I called were polite and efficient.
Very impressed
My situation was a little unusual but Josh listened, wasn't pushy understood and got me a great deal. He communicated well, returned my calls and emails quickly and was exceptional. The digital platforms they use were easy to use and I am so impressed with them. Would totally recommend. Thank you.
Great experience overall
Great experience overall! Everyone knowledgeable and able to help!
Laurie our mortgage advisor was great, always available and ready to answer our calls! Shout out to Caitlin our case manager too!
Amazing support from team
Amazing support from team ! I worked with Asad and Joshua and they were super helpful in the support they proved and always available to give advice
Highly recommend
Metro have been great, regular communication, explain things clearly and bettered an existing offer I had. I predominantly dealt with Nicol Gaskell, she's a great asset to their team, I never needed to chase for anything and when I did have questions she was very clear and concise. Highly recommend.
Customer Service exceptional
My experience with Metro Finance from day one has been an excellent one. The main contact I have had has been with Robert Hoyle. The reason being he took early ownership of application with guidance from the very start on how to progress. His customer service was brilliant. His knowledge, understanding and empathy at every stage was outstanding. Rob was a pleasure to work with and I would have no hesitation in recommending both him and Metro.
The process went faster than I…
The process went faster than I imagined. Thanks to Craig my Adviser, and Joshua my Case Manager. Joshua moves with the speed of light :)
More than happy to recommend Metro.
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