Metro Finance Reviews 

1,140
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, professional, and always available to answer any questions promptly throughout the entire journey. People note that mortgage applications and the overall property buying process are handled very efficiently, making the experience smooth and relatively stress-free. However, some reviewers were not happy with communication problems, noting that important messages went unanswered and updates were severely delayed during their applications. A few other people also felt that document requests were confusing, repetitive, and poorly coordinated across different team members handling their specific cases.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and efficient service throughout their... See more

Service

Clients share positive opinions on service, highlighting efficient communication and prompt replies to... See more

Customer service

People report positive experiences with customer service, noting that advisors are supportive, professional,... See more

Response time

Customers had positive experiences with response time, highlighting prompt replies and efficient... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth, seamless, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lois & Laurie were absolutely fantastic. They worked extremely fast for us to hit our 5 working day period and they were always on hand to take our calls or return them within the hour. We couldn’t ha... See more

Rated 5 out of 5 stars

I have just gone through the process of buying my shared home through metro finance and I can honestly say Lois my case manager has been fantastic. The communication has been great, everything I neede... See more

Rated 5 out of 5 stars

Hi I am already after mortgage offer. I would like to say Big Thank You for all who help me to pass this difficult proces quickly. Very professional team, quick response. I would recommend Metro Finan... See more

Rated 5 out of 5 stars

Everything about this process for a FTB buyer has been made immensely easier by the help I’ve received from Metro. From Adam helping with affordability, Craig’s incredible insight into mortgage rate... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Metro Finance - Total efficiency in the provision of shared ownership mortgages, support and eligibility testing for Housing Associations, UK wide


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,140)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an outstanding experience with Metro finance

I had an outstanding experience with Metro Finance thanks to Laurie Mather and Robert. Their service was prompt, professional, and incredibly efficient. Laurie was clear and thorough throughout the process, and Robert was always quick to respond and helpful at every step. They made what could have been a stressful situation feel smooth and easy.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, invested lovely people.

Being a first time buyer, I was nervous, stressed and didn't know what to expect. I was appointed Ben Tweed as my advisor and wow, what can I say! He instantly lifted a load of stress from off my shoulders, explained everything thoroughly and was always able to answer questions when they arose. The emails were followed by a phone call and he was just a generally lovely person to talk too.

The next point of contact was Rob Hoyle and he was also lovely to talk too and super speedy at getting everything sorted. I am so pleased with my experience and hope to continue working with you at metro finance.
Thank you to all involved in my case so far, you've made the affordability assessment way less stressful than I anticipated.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Craig as my broker, along with Christie, Josh, and Elizabeth as case managers. Craig was knowledgeable, professional, and always willing to go the extra mile to make sure we understood every step of the process. Christie, Josh, and Elizabeth were equally supportive—responsive, organized, and genuinely caring. They kept everything moving smoothly and made what could have been a stressful experience feel simple and stress-free.

We truly appreciate the entire team’s dedication and highly recommend Craig, Christie, Josh, and Elizabeth to anyone looking for reliable, professional, and friendly service.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Marcus and Holly went above and beyond

Our mortgage application wasn’t as straight forward as we hoped, however Marcus and Holly worked hard to help us. Always prompt and honest with our enquiries and professional when we were experiencing uncertainty.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't fault the service I received…

I couldn't fault the service I received from Metro Finance in arranging a mortgage for me quickly and efficiently. Robert Hoyle made the whole process go through without any issues and kept me updated at every stage. I'd highly recommend

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Great client service from Asad and Robert

I am currently dealing with Metro to secure a new property, and have found both of my contacts to be extremely helpful.

Asad Mahmood has worked very swiftly to help secure a suitable mortgage option for my circumstances, explaining all information thoroughly along the way.

Robert Hoyle has also gone above and beyond to provide timely, knowledgeable advice and guidance throughout the approval process.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent approach

We had an excellent experience with Metro finance for our mortgage application.The timely approach by the team is highly appreciated.Laurie and other staffs from metro was very helpful in our process.Whenever we call them we always get a very good response about our application.I highly recommend metro finance for the mortgage applications as they are well versed with this matter.
Kudos to the entire metro finance team

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Hasina and Christie have been amazing…

Hasina and Christie have been amazing throughout the whole process and I’ve always been kept in the loop about everything from start to finish,I would definitely recommend them to others for sure!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

The two main people I have delt with Robert and Ollie have been very helpful and coached me through the whole process, I would recommend using this company to others

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend.

Great experience when it came to managing our application for shared ownership. Robert was really friendly and went out of his way to help us and keep us up to date throughout the process. Explained things really well. Everyone I spoke to in the company when I called were polite and efficient.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

My situation was a little unusual but Josh listened, wasn't pushy understood and got me a great deal. He communicated well, returned my calls and emails quickly and was exceptional. The digital platforms they use were easy to use and I am so impressed with them. Would totally recommend. Thank you.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience overall

Great experience overall! Everyone knowledgeable and able to help!
Laurie our mortgage advisor was great, always available and ready to answer our calls! Shout out to Caitlin our case manager too!

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Metro have been great, regular communication, explain things clearly and bettered an existing offer I had. I predominantly dealt with Nicol Gaskell, she's a great asset to their team, I never needed to chase for anything and when I did have questions she was very clear and concise. Highly recommend.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service exceptional

My experience with Metro Finance from day one has been an excellent one. The main contact I have had has been with Robert Hoyle. The reason being he took early ownership of application with guidance from the very start on how to progress. His customer service was brilliant. His knowledge, understanding and empathy at every stage was outstanding. Rob was a pleasure to work with and I would have no hesitation in recommending both him and Metro.

15 August 2025
Unprompted review

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