Overall I have a positive experience with the services provided. All questions or issues are answered & dealt with fast & efficiently. Only one negative I was supposed to be on a one year waiting l... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a very smooth and efficient rental process with Metra Living. As a friend of mine had previously lived there, I was already familiar with how things worked. Everything was handled honestly an... See more
Company replied
⸻ I am extremely satisfied with the service I received from Clare Green. She was incredibly helpful throughout the entire renting process, always kind, professional, and patient. Clare answered... See more
Company replied
Siobhan Brennan from Metra Living was our property manager at L&Q Lindsay court. She does an exceptional job resolving issues and assisting move in and out of the property. She was easy to follow u... See more
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Company details
Written by the company
At Metra Living, we are dedicated to creating high-quality homes in prime locations, backed by exceptional service. Our goal is to provide residents with more than just a place to live - we offer a community, a lifestyle, and a home where they can feel comfortable, secure, and valued. By combining our core values of integrity, professionalism, innovation, and service excellence, we ensure that every resident enjoys an outstanding living experience.
Contact info
United Kingdom
- metraliving.co.uk
4.3
Excellent
321 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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The contractor is very pleasant
The contractor is very pleasant, attentive to detail and always ready to improve on any adjustments. Am happy with the just concluded flooring.
24 July 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Siobhan Brennan
Siobhan Brennan - has been great with sorting out any issues I've had - thanks
1 August 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Siobhan so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Siobhan was really supportive and…
Siobhan was really supportive and helpful when we first moved in she was. It the manager of that block but once she did she really helped as much as she could !! Speedy responses and great customer service and care was felt at all times !! Thanks for all you did for us Siobhan!! Highly recommend her as a property manager !!
2 December 2024
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Siobhan so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
The letting agent in the person of…Gemma White
The letting agent in the person of Gemma White was very professional and helpful with her conduct.
30 July 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Gemma so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
any issues are dealt with quickly and professionally
I've been renting through Metra for some time now. Communication has always been clear and efficient. My property manager, Siobhan, is consistently responsive and helpful – any issues are dealt with quickly and professionally.
16 November 2024
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Siobhan so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Great Property Manager
Our property manager, Siobhan, has always been quick to reply, putting us in contact with relevant people when we've had a problem in the flat and extremely helpful!
31 July 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Siobhan so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Overall I have a positive experience…
Overall I have a positive experience with the services provided. All questions or issues are answered & dealt with fast & efficiently. Only one negative I was supposed to be on a one year waiting list for a parking space to find out a year later that I won't be possible to allowed me one! But what I like the most is the rapid response that makes you almost feel like you're the only tenant like a one on one service & it feels great!
Keep up the good work
31 July 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Shehata
My experience is amazing all good but rent increase was more 9% last year
31 July 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
I have been in the property for 2.5…
I have been in the property for 2.5 years and had zero issues.
Siobhan Brennan the property manager has always been helpful and friendly with any queries.
31 July 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Siobhan so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Great Service
I had my initial concerns by renting through an agency but Siobhan has been amazing in attending to all my needs and sorting out any issues for me. Great service!
30 July 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Siobhan so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
I have been living at a Metra Living…
I have been living at a Metra Living property since last year and have found Siobhan to be a very helpful property manager. It's been really nice to have a dedicated property manager to the building as it means you are able to build a good rapport with them. Siobhan has shown to be empathetic and although things can be very busy, she is very responsive. I'm grateful for all her hard work!
1 July 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Siobhan so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Siobhan has been very helpful from the…
Siobhan has been very helpful from the get go. Very prompt in responding and dealing with everything!
15 March 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Siobhan so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Clare was super helpful and lovely to…
Clare was super helpful and lovely to work with - a very enjoyable experience over all.
30 July 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Clare so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
I would not recommend living in a Metra…
I would not recommend living in a Metra Property. Every single issue was painful to deal with. Multiple issues with the property that were not dealt with for months. Staff appear to have little to no training as “I don’t know” was the most common answer we received. Overall this is company are overpriced and scamming young tenants.
30 November 2024
Unprompted review
Reply from Metraliving
Thank you for your feedback. We're sorry to hear about the challenges you've faced. Please contact us at customerservice@metraliving.co.uk so we can follow up with you directly and take the necessary steps to address this matter.
Siobhan is a great property manager
Siobhan is a great property manager - very prompt in dealing with everything and always with a level of human empathy!
30 July 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Siobhan so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Working with Working with James keane had been a great experience.
Working with James keane had been a great experience. Highly courteous and always willing to help with tenants rental issue.
He was a good face of Metra Living during my tenancy period with Metra Living.
5 July 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found James so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Great Person
It is always great working with Ethan of Metra.
He is clear on what he's requirements are. Gives direct deadlines. He is a pleasure to work with and I'm sure an asset to the company.
13 March 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Ethan so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Fantastic to work with
Fantastic to work with. Ethan is a superstar, his fast communication and professionalism is representative of the company as a whole
16 July 2025
Unprompted review
Reply from Metraliving
Thank you for taking the time to leave a review. We’re pleased to hear that you found Ethan so helpful. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
Unscrupulous Overcharged Rent
L & Q hiding under Metra living have decided to over charge its residence of adding over £380 a month on top of a rent? The government needs to intervene in issues like this as who increases such amount on an ongoing crisis of living? The communal areas including the windows are all dirty and not been cleaned, the parking garage all filthy and hasn't been swept for years 😑, carpet stained in communal areas not changed and makes rhe communal area offensive, alot are going on which they are not addressing but they think they can just increase rent without getting rhe same standards of services.
8 July 2025
Unprompted review
Reply from Metraliving
Thank you for your feedback – we’re sorry to hear about your experience. We'd like to investigate the concerns you've raised. Please contact us at customerservice@metraliving.co.uk with your name and address so we can follow up directly.
Incredibly responsive and helpful with…
Incredibly responsive and helpful with the entire move-in process.
18 July 2025
Unprompted review
Reply from Metraliving
Thank you for your wonderful review. If there’s anything further we can do to assist, please don’t hesitate to reach out directly at customerservice@metraliving.co.uk.
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