Metraliving Reviews 

My experience with the Metra team was great. Especially with Mubin Abdul and Tina Tham. They are so professional, persistent and accountable persons.
Thank you

Bit of a mixed bag.

The leasing process was very easy Tina Tham (would give 5/5 if rating individuals) was very attentive, kind and helpful. Online platform very easy to use.

One limitation is for multiple tenants in one property, auto pay has to go all through one person would be far easier if each tenant could individually pay their portion of rent directly.

After moving in is where the negatives come in, have tried to get in contact with the Property Manager multiple times to ask questions but they are never available and never give a call back

I've been renting with Metra Living for around 2 weeks now. So far everything is good, the viewing with Sabrena and the lease signing with Tina have been pretty much frictionless. The flat is nice, no problems so far.

Very happy with both Tina and Kerri's help throughout the entire move in process! They ensured it was a seamless experience and are always very responsive.

Tina and Saif were wonderful helping us through the renting process!

Clare Green was incredibly helpful and welcoming. She gave a clear, thorough explanation of how everything in the house works and made the key handover smooth and easy. Her friendly and professional approach made us feel right at home from the start. Highly appreciated!

An abysmal managing company. Systematically incapable of dealing with any issue ever raised. Broken doors for more than a year. Crossed meter that they washed their hands of any knowledge of and did nothing to assist in the resolution of.

Avoid at all costs.

Mubin was amazing and responsive. He addressed all my questions during the viewing and was quick in reverting back with the offer. Very pleased!

Tina Tham, who guided me step by step from start to finish, was great, full professionalism! helped me a lot

Speedy responses, amazing attitudes and willingness to help with anything I could need

- Direct and on time feedback
- Professional attitude

Our rental application for a flat in Barking Riverside has been smooth and stress-free thanks to Gemma and Sana. They’ve been super helpful, responsive, and clear throughout the process.

Really happy with the support so far – thank you both!

My onboarding was completed by Tina who ensured all my concerns were addressed. She was very proactive and kind, this made my onboarding very easy. Thank you for your exceptional work Tina.

building managers take no responsibility. The facilities are poorly maintained, there are rodent problems in Colindale Gardens, trash is everywhere, and many residents are dirty. Metra Living does absolutely nothing to fix the situation. Be careful with this company — they also raise the rent massively every year, sometimes by as much as £350 in a single year.

Very smooth process, professionally managed. Tina and Saif were very helpful indeed and quick to respond to queries.

We've dealt with several people in the Metra team from viewing the property to moving in and they were all helpful, particularly Clare who answered all of our questions with patience, politeness & professionalism. The only thing stopping this from being 5-star is that a few of the things we asked to be fixed in the property before we moved in were not addressed. Overall the team have been helpful throughout the process and I would recommend them.

The entire renting experience was fast and transparent. Tina Tham was always in touch, providing information and helping solve problems. Best folks to rent from tbh.

Reason why I give Metra Living five stars is strictly due to Property Manager, Leah Griffith. Her level of communication and support across an array of formalities and challenges has been excellent. She's a credit to the organisation.

I raised a formal complaint with Metra Living (formerly L&Q) in January 2022 after dealing with persistent and severe mould in my home caused by rushed building work/ pipe leaks. Despite repeated reports, it took over a year for the issue to be properly resolved. During this time, I was pregnant and repeatedly expressed concern about the impact on my family’s health—including a young child at home—but was met with complete disregard.

What’s most distressing is that after finally submitting a formal complaint, I never received a written response. The problem was eventually addressed, but only after months of pressure and escalation. When I later attempted to reopen the complaint (2024), I was told too much time had passed—even though I never received a formal resolution in the first place.

There has been no acknowledgment of the delays, no apology, and no offer of compensation. Just silence and bureaucratic dismissal.

This experience has been deeply stressful and disheartening, and has made me feel invisible in my own home. I’m sharing this review so others are aware of the level of care—or lack thereof—that I experienced.