Metagenics UK Reviews 

10,981
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,217 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that items arrive very quickly and that the supplements are exceptionally well packaged and effective for their daily wellness needs. People also deeply appreciate the knowledgeable and helpful staff members who make the overall ordering process completely smooth and stress-free. Some reviewers were not happy with subscription management, noting that orders process automatically without advance notice or that avoiding repeat orders can be quite difficult. A few other consumers also mentioned experiencing unexpected delivery delays or postal service issues that temporarily disrupted their regular supplement routine.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the supplements are very effective, easy... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting prompt arrivals and... See more

Service

Users describe positive interactions with service, highlighting efficient, prompt, and reliable experiences.... See more

Quality

Consumers find quality to be very high, consistently reporting satisfaction with the range of reliable... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top notch! Always a good experience with Metagenics. Great customer service if you need it, easy to navigate website. Clear pricing structure and great products! Delivery is always prompt and produ... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Prompt next day delivery. Easy to swallow tablets with no strong after taste. Too early to comment on quality of product, vitamins can take up to three months to start getting f... See more

Company replied

Rated 5 out of 5 stars

I'm on a regular subscription for collagen. This brand was recommended to me by someone still playing tennis into their 80's! Hopefully it will also keep me active with my arthritic joints. The good... See more

Company replied

Rated 5 out of 5 stars

Have been ordering the children’s fish oil supplements (the ‘orange splats’) for the past eighteen months, always arrive quickly and never any problems. They definitely seem to help my offspring come... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

Metagenics UK is part of the Metagenics Global family, which has been advancing evidence-based nutritional solutions for over 40 years. We deliver practitioner-grade supplements, grounded in rigorous scientific research, to support both healthcare professionals and consumers achieve optimal wellness.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.7

All reviews

(10,981)

1,134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Procery good , product us excellent .

Product us excellent .
Took longer to deliver than expected.
Was a lot of taxes to pay which isnt good

16 June 2026
Metagenics UK logo

Reply from Metagenics UK

Dear Yvonne,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you are happy with the quality of the product – that truly means a lot to us.

At the same time, we understand your comments regarding the longer delivery time and the additional taxes upon arrival. We realise this can impact your overall experience, and we take this kind of feedback seriously as we continue to improve our service and communication.

If you have any questions or would like further clarification, please don’t hesitate to contact our team at orders@metagenics.co.uk – we’ll be happy to assist you.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, arrived safely

12 June 2026
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Reply from Metagenics UK

A big smile reading your message, Silvia — thank you very much!

We’re pleased to hear that your order arrived quickly and safely. We do our best to ensure every delivery is smooth and reliable, so it’s great to know this was your experience.
If you ever have any questions, our team is always here to help at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

You offer a great range of quality…

You offer a great range of quality supplements which support the many metabolic pathways so I will go back when I need to

22 June 2026
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Reply from Metagenics UK

Thank you very much for your kind words, Gisele.
We’re delighted to read that you appreciate the breadth of our range and the quality of our supplements. We put a great deal of care into this, so it truly means a lot to know it resonates with you.
It’s also wonderful to hear that you plan to return when needed — your trust is greatly valued. We will continue doing our best to provide a consistent and enjoyable experience that meets your expectations.
If you ever have any questions or would like personalised guidance, our team remains available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Great company and well explained…

Really easy ordering and well explained regarding what supplements were best for certain requirements. Postage was super quick and great tracking of parcel. Will definitely be ordering again 😊

22 June 2026
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Reply from Metagenics UK

Wow Vanessa — thank you so much for such a detailed and positive review!

It’s truly rewarding to hear that you found the ordering process easy and that the guidance helped you choose the right supplements. We put a lot of care into making this as clear as possible, so your feedback means a lot to us.

We’re also delighted that you appreciated the fast delivery and parcel tracking — we aim to make the whole experience smooth and transparent from start to finish.

We look forward to welcoming you back again soon. If you ever have any questions or need further advice, our team is always here to help at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Great product and fast delivery

Great product and fast delivery

22 June 2026
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Reply from Metagenics UK

It’s a pleasure to read your feedback, Sue — thank you very much!

We’re delighted to hear that both the product and the fast delivery met your expectations. Ensuring a smooth and pleasant experience from order to delivery is something we truly value.
Your feedback encourages us to keep delivering this level of service.

If you ever have any questions or need support, please feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 3 out of 5 stars

Finding you products very expensive

Finding you products very expensive, may have to source an alternative

22 June 2026
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Reply from Metagenics UK

Dear Anne,
Thank you for taking the time to share your feedback with us.

We completely understand that price is an important consideration, and we’re sorry to hear that our products feel expensive to you.

We place great care in the quality and formulation of our products, while striving to offer a reliable service. At the same time, we recognise that expectations and priorities can differ – your feedback is valuable in helping us reflect and improve.

Please don’t hesitate to reach out to us at orders@metagenics.co.uk. We’d be glad to discuss your needs and explore options that may suit you better.

Kind regards,

Ann – Metagenics UK

Rated 5 out of 5 stars

Prompt delivery & very good products

Prompt delivery & very good products. Hay fever calmed & sleep improved with Vit C & Quercetin Complex & Ashwagandha.

19 June 2026
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Reply from Metagenics UK

It’s a pleasure to read your feedback, Sarah!
Thank you very much for your trust and for sharing your experience. We’re delighted to hear that your order arrived promptly and that products like Vit C & Quercetin Complex and Ashwagandha have found a place in your daily routine.

It’s always valuable for us to understand how our customers incorporate our products into their everyday lives, so we truly appreciate you taking the time to share this.

If you ever have any questions or would like advice, please don’t hesitate to contact us at orders@metagenics.co.uk — we’ll be happy to help.

Kind regards,
Robin – Metagenics UK

Rated 5 out of 5 stars
Metagenics UK logo

Reply from Metagenics UK

Your review truly made our day, Andrew!
Thank you for your short but powerful feedback. We’re delighted to hear that our delivery speed impressed you — providing a fast and reliable service is something we focus on every day, so it’s great to see this reflected in your experience.

We really appreciate you taking the time to share your thoughts. If you ever have any questions in the future, please don’t hesitate to contact us at orders@metagenics.co.uk — we’ll be happy to assist.

Kind regards,
Robin – Metagenics UK

Rated 5 out of 5 stars

Impressed customer

This is my third time ordering from this company and have been very impressed with the efficiency and fast delivery time on each occasion.
Ordered on Friday, arrived Sunday.
Can’t fault this company and would definitely recommend them.

19 June 2026
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Reply from Metagenics UK

Wow Lizzie, what truly heartwarming feedback — thank you!
It means a great deal to us to know that you’ve placed your trust in us for the third time and had such consistent positive experiences. Your example of ordering on Friday and receiving it by Sunday perfectly reflects what we strive for every day: a smooth and reliable service.

Your recommendation is especially appreciated — it’s the greatest compliment we can receive. Thank you for taking the time to share your experience; it genuinely motivates us to keep delivering at this level.

We look forward to assisting you again. If you ever have any questions, please don’t hesitate to contact us at orders@metagenics.co.uk.

Kind regards,
Robin – Metagenics UK

Rated 5 out of 5 stars

Excellent service ni e polite chap took…

Excellent service ni e polite chap took my order and payment arrived following day and left by the fro t door . Thank you

19 June 2026
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Reply from Metagenics UK

We are delighted to read your feedback, Phyllis!
Thank you very much for your kind words about our service. We’re happy to hear that our colleague provided friendly assistance over the phone and that your order arrived the very next day — just as expected. We also appreciate you mentioning the doorstep delivery, as these details help us keep our service consistent and reliable.

We truly value your trust and remain at your disposal whenever you need us. You can always reach us at orders@metagenics.co.uk.

Kind regards,
Robin – Metagenics UK

Rated 5 out of 5 stars

Delivered in 24 hours amazing!

Delivered in 24 hours amazing!

18 June 2026
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Reply from Metagenics UK

Wow Joanna — what an enthusiastic review, thank you!
We’re delighted to hear that your order arrived within 24 hours. Providing fast and reliable service is exactly what we aim for every day, so it’s wonderful to know it made a difference for you.
Your positive feedback truly motivates us to keep delivering at this level. Thank you for sharing your experience!
If you ever have any questions, our team is always here to help at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Generous introductory discount

Generous introductory discount. Arrived promptly. Thank you.

18 June 2026
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Reply from Metagenics UK

It’s lovely to read your feedback, Lisa!
We’re delighted to hear that you appreciated the introductory discount and that your order arrived promptly — a great start really does make all the difference.
We strive to make every experience smooth and accessible, and your feedback reassures us that we’re on the right track. Thank you for taking the time to share this.
If you ever have any questions or would like further advice, our team is always happy to help at orders@metagenics.co.uk.

Kind regards,

Ann – Metagenics UK

Rated 5 out of 5 stars

Excellent products

Excellent products, discounts available and fast delivery.

18 June 2026
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Reply from Metagenics UK

What lovely feedback to read, Tina — thank you!
We’re delighted to hear that you’re happy not only with our products but also with the fast delivery and the availability of discounts. We aim to make every order as smooth and accessible as possible.
Your positive experience truly means a lot to us and encourages us to keep delivering this level of service.
If you ever have any questions or would like advice, please feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Such quick service

17 June 2026
Metagenics UK logo

Reply from Metagenics UK

A big smile reading your message, Venetia — thank you!
We’re delighted to hear that you experienced our service as quick and efficient. That’s exactly what we aim for every day: smooth and reliable delivery with no hassle.
Your short but powerful feedback means a lot to us and encourages us to keep up this level of service.
If you ever have any questions or need advice, you’re always welcome to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Speedy delivery

18 June 2026
Metagenics UK logo

Reply from Metagenics UK

Thank you for your lovely feedback, Dawn!
It’s always great to hear that your order arrived quickly and smoothly — that’s exactly what we strive for every day.
We truly appreciate your short but positive review, as it motivates us to keep delivering this level of service consistently.
If you ever have any questions or need assistance, please feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Good product

Have one back to this make. Tried others but they didn’t work for me.
Just little expensive every time

19 May 2026
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Reply from Metagenics UK

Thank you for your honest feedback, M Green.
It really means a lot to us that you’ve come back to this product after trying other brands — we truly appreciate that trust.
We also understand your comment regarding the price. We aim to deliver consistent quality and carefully selected ingredients, while recognising that this can feel like an investment. Your feedback helps us stay attentive to this.
It’s great to hear the product has found its place in your routine again. If you ever have any questions, our team remains available at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery.

16 June 2026
Metagenics UK logo

Reply from Metagenics UK

Thank you very much for your kind feedback!
It’s important to us that ordering is simple and straightforward, and that your delivery arrives quickly — so it’s great to hear this was your experience.
We truly appreciate you taking the time to share your thoughts and will continue striving to keep this level of service consistent.
If you ever have any questions or feedback, you’re always welcome to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Very happy with this company and have…

Very happy with this company and have used them several times for Thyroid Convert supplements.

15 June 2026
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Reply from Metagenics UK

What a pleasure to read your message, Georgina!
Thank you very much for your continued trust and your kind words about our company. It truly means a lot to us that you’ve chosen to order from us several times and that Thyroid Convert has become part of your routine.
Customers like you inspire us to keep delivering the same level of quality and service every day. We genuinely appreciate you taking the time to share your experience.
If you ever have any questions, our team is always here to help at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Good product

I have this on a regular order. It helps control my IBS symptoms. I take one with each meal as recommended by a dietician.

19 May 2026
Metagenics UK logo

Reply from Metagenics UK

It’s a pleasure to read your feedback, Barbara — and thank you for your continued trust.

We’re glad to hear that the product fits well into your daily routine and that you’re using it as recommended by your dietician.
Your loyalty and consistent use mean a lot to us, and we truly appreciate you taking the time to share your experience. Feedback like yours encourages us to keep delivering high-quality products and service.

Please don’t hesitate to contact us at orders@metagenics.co.uk if we can assist you further.

Kind regards,

Ann – Metagenics UK

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent products, good prices.

15 June 2026
Metagenics UK logo

Reply from Metagenics UK

A big smile reading your message, John — thank you very much for your kind words.
It’s great to hear that you’re happy with our service, our products, and our prices. That balance is exactly what we aim for every day, so your feedback truly means a lot to us.

We look forward to providing you with the same positive experience again in the future. If you ever have any questions or need advice, please feel free to contact us at orders@metagenics.co.uk — we’re always happy to help.

Kind regards,

Ann– Metagenics UK

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