Metagenics UK Reviews 

10,981
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,217 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that items arrive very quickly and that the supplements are exceptionally well packaged and effective for their daily wellness needs. People also deeply appreciate the knowledgeable and helpful staff members who make the overall ordering process completely smooth and stress-free. Some reviewers were not happy with subscription management, noting that orders process automatically without advance notice or that avoiding repeat orders can be quite difficult. A few other consumers also mentioned experiencing unexpected delivery delays or postal service issues that temporarily disrupted their regular supplement routine.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the supplements are very effective, easy... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting prompt arrivals and... See more

Service

Users describe positive interactions with service, highlighting efficient, prompt, and reliable experiences.... See more

Quality

Consumers find quality to be very high, consistently reporting satisfaction with the range of reliable... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top notch! Always a good experience with Metagenics. Great customer service if you need it, easy to navigate website. Clear pricing structure and great products! Delivery is always prompt and produ... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Prompt next day delivery. Easy to swallow tablets with no strong after taste. Too early to comment on quality of product, vitamins can take up to three months to start getting f... See more

Company replied

Rated 5 out of 5 stars

I'm on a regular subscription for collagen. This brand was recommended to me by someone still playing tennis into their 80's! Hopefully it will also keep me active with my arthritic joints. The good... See more

Company replied

Rated 5 out of 5 stars

Have been ordering the children’s fish oil supplements (the ‘orange splats’) for the past eighteen months, always arrive quickly and never any problems. They definitely seem to help my offspring come... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

Metagenics UK is part of the Metagenics Global family, which has been advancing evidence-based nutritional solutions for over 40 years. We deliver practitioner-grade supplements, grounded in rigorous scientific research, to support both healthcare professionals and consumers achieve optimal wellness.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(10,981)

1,134 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product

Easy site to navigate, straight to what I wanted to purchase!
Very good product, keeps us well!
Just take one a day, job done!
Keep on doing what you do!

15 July 2026
Metagenics UK logo

Reply from Metagenics UK

It’s wonderful to read such positive feedback, Evelyn!

Thank you for taking the time to share your experience. We're delighted to hear that you found our website easy to navigate and that you were able to quickly find what you were looking for.

We’re also thrilled to know that you're so pleased with your product and that it has become such a simple part of your daily routine. Hearing that it helps keep you feeling well is exactly the kind of feedback we love to receive.

Your encouragement means a great deal to our team. Thank you for your trust and support, and for motivating us to keep doing what we do!

Should you ever have any questions, please don’t hesitate to contact us at orders@metagenics.co.uk. We’re always happy to help.

Kind regards,

Ann
Metagenics UK

Rated 5 out of 5 stars

Good quality product

Good quality product . Quick delivery..
Thank you

13 July 2026
Metagenics UK logo

Reply from Metagenics UK

Such kind words, Alison — thank you very much!

We’re delighted to hear that you are happy with the product quality as well as the quick delivery. Providing reliable products alongside efficient service is exactly what we aim for every day.

Your feedback truly means a lot to us and encourages us to keep up this standard. Should you ever have any questions, feel free to contact us at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Easy to order and quick to get delivery

Easy to order and quick to get delivery

15 June 2026
Metagenics UK logo

Reply from Metagenics UK

Great to read your feedback!

We’re delighted to hear that you found the ordering process easy and that your delivery arrived quickly. These are exactly the standards we strive for every day to make your experience as smooth as possible.

Thank you for your trust — and please remember our team is always available if you have any questions at orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

I like Metagenics Magnesium Glycinate

I like Metagenics Magnesium Glycinate. I have a subscription and it arrived on time. I take two a5 bedtim3 for better sleep.

13 July 2026
Metagenics UK logo

Reply from Metagenics UK

It’s wonderful to read such positive feedback, Flow!

Thank you for sharing how Magnesium Glycinate fits into your daily routine — it’s great to see it has found its place in your evening habits. We also truly appreciate your trust in our subscription service and that your delivery arrived on time.

Feedback like yours really motivates us to keep delivering consistent quality and service. If you ever have any questions, please feel free to reach out at orders@metagenics.co.uk — we’re always happy to help.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Great

Great, thanks for a quick order, good delivery time 👍

12 June 2026
Metagenics UK logo

Reply from Metagenics UK

What a lovely message to receive, Dan!

Thank you for your positive feedback on the quick order processing and delivery time. We strive to ensure everything runs smoothly and efficiently, so it’s great to hear this was your experience.

Your feedback truly motivates us to keep delivering this level of service. If you ever have any questions in the future, please don’t hesitate to reach out via orders@metagenics.co.uk.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Great service and superb genuine

Great service and superb genuine , quality supplements

10 July 2026
Metagenics UK logo

Reply from Metagenics UK

A lovely confirmation to read, Lyndsey — thank you so much for your kind words!

We’re delighted to hear that you value both our service and the quality and authenticity of our supplements. Reliability and transparency are very important to us, so it’s great to know this is reflected in your experience.

Thank you for taking the time to share your feedback — it truly means a lot. If you ever have any questions or would like advice, please feel free to contact us at orders@metagenics.co.uk, we’ll be happy to assist.

Warm regards,

Ann– Metagenics UK

Rated 4 out of 5 stars

The deals from the company help me with…

The deals from the company help me with getting a great price and the vitamins work very well

12 June 2026
Metagenics UK logo

Reply from Metagenics UK

It’s a pleasure to read your feedback, Saki — thank you for sharing it with us!

We’re delighted to hear that our offers help you access our products at a great price. It’s equally nice to know that the vitamins are meeting your expectations and fitting well into your routine.

We remain committed to combining quality with accessibility so you can continue to rely on us.

If you ever have any questions or would like guidance, feel free to reach out at orders@metagenics.co.uk — we’ll be happy to help.

Ann – Metagenics UK

Rated 5 out of 5 stars

Everything is 100% from Metagenics

Everything is 100% from Metagenics. Great products, great customer service and fast delivery!

10 July 2026
Metagenics UK logo

Reply from Metagenics UK

Wow Robert, such strong and complete feedback — thank you very much for sharing!

It’s fantastic to hear that you’re happy with the full experience: our products, customer service, and fast delivery. Making sure everything works seamlessly together is exactly what we strive for every day.

Your enthusiasm and trust mean a great deal to us — thank you for taking the time to share this. If you ever have any questions or would like personalised advice, please don’t hesitate to contact us at orders@metagenics.co.uk. We’re always here to help.

Warm regards,

Ann – Metagenics UK

Rated 5 out of 5 stars

Products good

Products good
Service exceptional (always)

10 July 2026
Metagenics UK logo

Reply from Metagenics UK

Thank you for your kind words, Christine!

It’s wonderful to hear such a great combination: strong satisfaction with our products and service that you consistently describe as exceptional. Delivering that level of reliability and consistency is exactly what we strive for every day, so your feedback truly means a lot.

We also sincerely appreciate your continued trust — it makes all the difference. If you ever have any questions or need assistance, our team is always available at orders@metagenics.co.uk.

Warm regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Excellent service and Products.

Excellent service and Products.

12 June 2026
Metagenics UK logo

Reply from Metagenics UK

It’s a pleasure to read your feedback, Imran — thank you very much for sharing!

We’re delighted to hear that both our service and our products meet your expectations. Providing a smooth, reliable and positive experience is exactly what we aim for every day.

Your feedback truly means a lot to us and motivates us to keep delivering at this level. If you ever have any questions or need support, feel free to contact us at orders@metagenics.co.uk — we’re always happy to help.

Warm regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Extremely helpful friendly and efficient service

Extremely helpful friendly and understanding person who took my phonecall. I explained my circumstances as a pensioner with poor health and the recommendations made by my chiropractor. Sharon immediately accessed the chiropractor's details and took the order for the two lots of capsules, set up a £10 off new order and a practitioner / patient discount. I had immediate email confirmation, prompt 1st class post dispatch and several emails at every stage of the process up to delivery. The items were securely packaged. If I have one small criticism it is that there could perhaps have been fewer emails!

9 July 2026
Metagenics UK logo

Reply from Metagenics UK

Wow, such a warm and detailed piece of feedback — thank you very much for sharing this!

We’re truly pleased to hear about your positive experience with Sharon. It’s great to know she was able to assist you efficiently, take care of everything smoothly, and that the delivery and follow-up met your expectations. Your mention of the careful packaging and clear communication means a lot to us as well.

We also appreciate your constructive remark regarding the number of emails — thank you for pointing that out. We continuously aim to find the right balance so our communication remains clear while staying comfortable for our customers.

Thank you again for your trust and for taking the time to describe your experience in such detail. If you ever need assistance or have any questions, please don’t hesitate to contact us at orders@metagenics.co.uk — we’re always happy to help.

Warm regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Great offers and updated swift delivery

Great offers and updated swift delivery

8 July 2026
Metagenics UK logo

Reply from Metagenics UK

A big smile reading your message — thank you so much, Angela!

It’s great to hear that you’re pleased with both our offers and the fast, well-tracked delivery. We always aim to make the experience as smooth and clear as possible, so it’s lovely to know this is coming through.

Thank you for taking a moment to share your feedback — it really means a lot to us. If you ever have any questions, our team is always here for you at orders@metagenics.co.uk.

Warm regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

All good

On, on spec, per quote

8 July 2026
Metagenics UK logo

Reply from Metagenics UK

Thank you for your feedback, Margarethe — short and to the point, we appreciate that!

It’s great to hear that everything was delivered as expected and in line with the agreed specifications. Reliability and accuracy are very important to us, so we’re pleased that this was your experience.

If you ever need any assistance or have questions in the future, feel free to reach out at orders@metagenics.co.uk — we’ll be happy to help.

Warm regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Excellent choices

Excellent choices, quality, support, prices, service and above all kindness.

9 June 2026
Metagenics UK logo

Reply from Metagenics UK

Such kind words, Narguis — thank you very much for your thoughtful feedback!

It’s truly rewarding to hear that you appreciate not only our product range and pricing, but also our support and service. Your mention of kindness means a lot to us, as it’s something our team strives to deliver every day.

Thank you for your trust and for taking the time to share your experience. If you ever have any questions or need assistance, please don’t hesitate to reach out at orders@metagenics.co.uk — we’re always happy to help.

Warm regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

I'm on a regular subscription for…

I'm on a regular subscription for collagen. This brand was recommended to me by someone still playing tennis into their 80's! Hopefully it will also keep me active with my arthritic joints. The good thing is that each month my product arrives on time so that I can continue to take without a break!

30 June 2026
Metagenics UK logo

Reply from Metagenics UK

It’s a pleasure to read your feedback, Elaine — thank you for sharing it!

We’re delighted to hear that your monthly subscription arrives reliably and fits so smoothly into your routine. Consistency really matters to us, especially with subscriptions, so you can continue without interruption. It’s also lovely to know you discovered us through a personal recommendation and feel confident in our products.

Thank you for your continued trust — it truly means a lot. If you ever have any questions or would like to share more, our team is always here to help at orders@metagenics.co.uk.

Warm regards,

Ann– Metagenics UK

Rated 5 out of 5 stars

Great range of products.

Great range of products.
Excellent value and quick delivery.

7 July 2026
Metagenics UK logo

Reply from Metagenics UK

It’s truly a pleasure to read your message, Anne!

We’re delighted that you appreciate our wide range of products and that the value for money meets your expectations. It’s also great to hear that your order arrived quickly — that’s something we work hard on every day.

Your feedback motivates us to keep delivering the same level of service, so thank you for sharing it with us!

If you ever have any questions or would like some advice, please don’t hesitate to contact us at orders@metagenics.co.uk — we’ll be happy to assist you.

Ann– Metagenics UK

Rated 5 out of 5 stars

Wonderful product it helps with my diet.

Wonderful product it helps with my diet.

7 July 2026
Metagenics UK logo

Reply from Metagenics UK

What a lovely message to receive, Madeleine — thank you very much!

We’re truly pleased to hear that the product fits well with your diet and has found a positive place in your daily routine. Feedback like yours means a lot to us and encourages us to continue delivering the same level of quality and service.

If you ever have any questions or would like advice, please don’t hesitate to contact us at orders@metagenics.co.uk — we’ll be happy to help.

Ann– Metagenics UK

Rated 5 out of 5 stars

Great service & products

Great service & products

7 July 2026
Metagenics UK logo

Reply from Metagenics UK

Such a short yet powerful message, Ian — thank you very much for sharing it!

We’re truly pleased to hear that both our service and our products meet your expectations. Delivering that balance of reliability and quality is something we strive for every day, so your feedback means a lot to us.

We really appreciate you taking the time to share this—comments like yours keep us motivated to continue delivering at this level.

If you ever have any questions or need assistance, feel free to contact us at orders@metagenics.co.uk — we’re always happy to help.

Kind regards,

Ann– Metagenics UK

Rated 5 out of 5 stars
Metagenics UK logo

Reply from Metagenics UK

Your review truly made our day, Nicola!

It’s great to hear that you value both our efficiency and our fair pricing. We strive every day to provide a service that is smooth, reliable, and transparently priced — so it’s wonderful to know this resonates with you.

Thank you for sharing such concise yet meaningful feedback; it genuinely encourages us to keep delivering at this level.

If you ever have any questions, please don’t hesitate to contact us at orders@metagenics.co.uk — we’re always happy to help.

Kind regards,

Ann– Metagenics UK

Rated 2 out of 5 stars

Overpriced and Not As Good As They Used To Be

I think the last time I reviewed them (might have been under the Nutri Advanced name before Nutri sold their soul to Metagenics), I gave them 3 stars, down from 5 because of their high prices. Now they are down to 2 because of their high prices (or extortionate) and not listening to customers’ needs, by removing, then returning, then removing, popular supplements, such as Gluco-Chrome (think it is available again). I also, and this could be a coincidence, do not feel such a positive effect of the supplements than i did when they were Nutri Advanced, or just after take-over. For example, the Vitamin B seems to have less of a calming effect than it used to, so I use alternatives. Their pricing: I just received another email informing of yet another price increase (I think 4%)... this is now quite common and nothing to do with rising prices of manufacturing - it's to do with profit. This leaves a bad taste and motivates people to look elsewhere. For most supplements (but not all), I use Lamberts as excellent replacements. There are still a couple (L-Glutamine and Calmeze) that I still reluctantly buy because I am yet to find an effective alternative. Vote with your money, people!

9 July 2026
Unprompted review
Metagenics UK logo

Reply from Metagenics UK

Thank you for taking the time to share your experience again, Matt. We truly appreciate your honesty, and the fact that you have been familiar with us for a long time makes your feedback especially important.

We understand that price increases and product changes can feel frustrating, particularly when you have grown used to certain products and rely on them. Your comments regarding products like Gluco-Chrome and your experience with our Vitamin B range are taken seriously. Listening to what works — and what doesn’t — is essential for us to keep improving.

Regarding pricing, we aim to maintain a fair balance between quality, sourcing, and service, though we recognise that this may not always be perceived that way. Your feedback on this point is duly noted.

We’re sorry to hear that you’ve turned to alternatives for some products, although we’re pleased that a few of our supplements still remain part of your routine. If you’d like, we would be happy to review your experience together and better understand your expectations so we can support you more effectively.

Please feel free to reach out to us at orders@metagenics.co.uk — our team will be glad to assist you.

Kind Regards

Ann– Metagenics UK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look