MERTRA MERTRA Reviews 259

Amazing high quality stand-out products making international shipping well worth it! Mertra's support team is quick to help in case of any questions. Their last drop took a week or so longer than usual to be sent, but both Marcus and Anj were prompt to inform about my order status after reaching out through e-mail. Just make sure to use their legit and only website MERTRA dot com! Any others are fake. Highly recommend.

Order placed 19 May. Items still not received. No further updates since 6 June. No response from Mertra support. Left wondering if product will be dispatched and how they can manage to do another drop on 27 June. Poor customer service, not keeping customers informed regularly

I mean the quality the stitching the UNIQUENESS from heat reactive to water reactive, BRANDING, MARKETING, the feeling when you see them drop new products, ANTICIPATION, and more...
Just one of the better brands out there right now.

I initially gave them a bad review. Turns out that I missed a step in the process of getting an appraisal. Anyway I told them and they fixed my mistake and then I did receive an appraisal. It was good. Thanks Mearto and sorry for saying those negative things. You are LEGIT.

Still waiting for my order to be shipped, order and payment was placed on May 19th. It’s now June 10th. No tracking number, nothing shipped. Still wondering what I paid for and where it is? 😅

Get a warehouse in EU so you dont need to pay 800 dk to get it to other countrys

I was having trouble with the tracking of my order from last drop and even on shop app I did not have any tracking available, I contacted mertra and Anj from customer service provided all the help I could have ever asked, fast email replies after fast email replies, a truly rated 5 star service. Really appreciate it thank you again Anj.

Mertra is in Australia. I live in the United States and my package arrived sooner than some brands I purchased from here in the states. I ordered a pair of shorts and they looked even better in person. I don’t normally write reviews online but I’d figure I’d write this in support of this brand because they went above and beyond to make sure that I was satisfied with my purchase. I look forward to doing more business with Mertra in the future.

I don't understand how I can create an account. I can't get past the email. after verification

Faultless customer service and gorgeous products.
Needed to change an item for size but it was out of stock, responded super fast to emails and issued a credit note - when I had problems using this (my fault!) on the next drop they refunded again and issued a new note right away for the balance - so helpful, and very patient with my mistakes. Plus the clothes are top drawer! Thank you so much. Look out for the fake websites impersonating this fantastic brand and drawing negative reviews.

Good quality clothes, long time customer, requested a refund due to buying wrong clothing and it was issued promptly, very efficient!

The customer service I received from MERTRA was nothing short of outstanding. From the very first email, their team was incredibly responsive, kind, and genuinely went above and beyond to help me.

Like many others, I was unfortunately scammed by a fake website pretending to be MERTRA. It left me feeling really disheartened—especially with my son’s birthday around the corner and no tracksuit in sight. But once I got in touch with the real MERTRA team, everything changed.

They handled everything with daily updates, constant communication, and real compassion. They didn’t just help—they completely turned the experience around. I was able to safely place an order through them, and my son got exactly what he wanted in time for his birthday. He was delighted!

The quality of the clothing is fantastic, and the service? Absolutely second to none. I would 100% recommend MERTRA—for their high-quality products, their integrity, and especially for the way they treat their customers. Truly top-class from start to finish.

Don’t let the scam sites fool you—the real MERTRA.com is the real deal.

Bought a jacket for my boyfriend, and he loves it! Great quality, and Anj was super helpful with my order query.

Be careful on the web address as we did notice a fake one selling “discounted products”

The quality

Last year I bought a reactive wind breaker black. Today I had my first good rain storm, the jacket didn’t hold me dry.

Wow I’ve just had the best service over a missing item. Thank you so much for resolving the issue even though it was no fault of yours. I didn’t expect the credit note so when you kindly offered it to me I was sincerely grateful. Thank you again and we look forward to shopping with you again.

This company is so sweet!! they helped me out so much when I had questions and they were very fast at replying to my emails. They even made sure to double check everything and gave additional help. Perfect customer service i swearr. Their clothes are literally so afforable as well. Will definitely be shopping here 😙😙

I own many pieces of the brand and the only time I've had issues with the quality was with the origami windbreaker jacket. The customer support is very nice and sent me a new jacket after I explained that the one I got had issues. Unfortunately the replacement they sent me also had issues with the sewing very quickly. A little disappointing because the jacket was quite expensive, but all the other pieces (pants, T-shirts, crewneck, ...) I own have no issues in quality at all! 🫶

I'd also love if the measurements on the webside were not only the UK ones so I knew what size of f.e. pants I need to order without using a calculator 🥹

The Mertra product purchased was great quality and a good fit. Would definitely recommend. Also customer service following up on shipping were great.

I really can’t speak highly enough about Mertra, this brand is next level awesome. The quality is second to none and the fit and style are fabulous.
My son has purchased from Mertra so many times I couldn’t count and they have never let him down. The postage is super fast and the items always come packed so brilliantly. My son accidentally ordered two of the same item in his haste to secure his item and within 20 minutes the ‘duplicate order’ had been refunded on request! Such an unbelievably excellent company to deal with and the staff are so accomodating and friendly!
A++ to the team and quality merchandise at Mertra!!!
Thank you guys so much, keep pumping out those designs for the youth of today to enjoy.