I'm a fully verified user. Used my card to buy some crypro. They locked my funds instantly after first deposit like i did something illegal. I just did what the platform is fundamentally built for. An... See more
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See what reviewers are saying
Id's say it's pretty much a 7++, 5 star experience thus far and hope to be so into a far distant in my future too be so realised more than now and consistently applied built of wealth constructed heal... See more
They block your account for no reason. Then they won't release your funds until some security checks are done. They make new reasons everyday, everytime I try to log in, im blocked. I cant see my acco... See more
Company replied
Fast and easy crypto purchase experience with Mercuryo! It's better than Transak. My credit card keeps declining Transak crypto purchases.
Company replied
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I payed and nothing arrived at my wallet
I payed and nothing arrived at my wallet
28 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Tizi 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
I paid for the subscription on…
I paid for the subscription on 25/04/2026 and I am waiting for the codes so I can enjoy your service
25 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Sandro 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Money never got added to balance
Money never got added to balance. Lost 45€
25 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this, to be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Quick an easy
25 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Transaction stuck
Transaction has been stuck on "pending" all day and it seems that the money is lost forever.
All the support they give you is one AI bot after another with no real answers. They keep reassuring you that the transaction is juuust about to go through, but it never does.
Learn from my mistakes and never use this awful service.
25 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this, to be able to assist you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Reply from Mercuryo Wallet
Hi Byron 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
All good
Almost always works fine. Once I had a problem with top up of my Telegram wallet but support helped to solve it.
23 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Andrei 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Transaction made easy.Value for money.
23 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Victor 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
i dont get the money yet
i dont get the money yet. and i dont see it in memepool. help pls
23 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Idan👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
I needed to try more than 10 times to…
I needed to try more than 10 times to make it work, for some reason google pay didnt work at all i was just recieving error messages, revolut pay alao didnt work for aome reason, i just got in a verification loop, in the end i needed to use visa cards in order to make it worl, wouldnt really recommend if you have other options.
21 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Emil👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
Handling costs are too high
Handling costs are too high. Had to credit $300 to my Wallet, so I transferred $320 to buy btc, assuming it would be genius to cover the costs. But I only got $293.11 transferred in value of btc. So $27 in costs. That's too much. Not happy with it.
21 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Soeniel👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Got scammet from one of your discusting…
Got scammed from one of your discusting customers. Never again.
20 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Simone👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
I got scammed -500€
18 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Timo👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
The money was debited from my card. The TON wasn't sent. Tech support hasn't responded for 24 hours.
17 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Artur👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Thank you!
Thank you!
The funds has not been seighted yet! Upon receipt I shall reply
Best regards,
Sheik Rashid
16 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Never received what I purchased using…
Never received what I purchased using Mwrcuryo
16 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Beaver👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Give me my money why you do that I pay…
Give me my money why you do that I pay 1 thoudand I don’t have my money
16 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Card verification was delayed a little
Card verification was delayed a little. Currently not able to purchase usdt today after first transaction
7 April 2026
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
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