MerchNow Reviews 232

Awesome customer service. one of my orders had an item missing and all it took was one email to fix the issue! always super quick with shipping as well!

Honestly I have nothing bad to say. Customer service was excellent, everything went smooth and arrived as expected when it was expected.

The pictures came out amazing and the service was great! I highly recommend :)

Great quality merch. And it arrived very quick!

this is my first order experience to merchnow,

I am very satisfied even though I am in Indonesia my goods are not more than one month old, very fast service Kaylie from MerchNOW is very kind and friendly, I will definitely always order to MerchNOW

thanks Kaylie !!

Kaylie with customer service made my day! I am leaving the country soon on short notice and wanted a specific hoodie to arrive before I left. Within 20 minutes of writing my first email to customer service asking for help, she pulled the order and emailed me the tracking number. Her professionalism made it a pleasure doing business with her and MerchNow. Amazing customer service!

I order a lot of stuff from bands, which almost always go through MerchNow. I've only had to reach out twice, but both times I received great customer service.

This last interaction with Brooklyn was incredibly helpful. They always seem super happy to help out.

Customer service is very responsive! I had a question about my shipping refund and tracking issues. They did a great job breaking down what was going on and were so friendly!

My order had to ship internationally and because of the pandemic and the current USPS *issues* it was taking a while to arrive. I emailed the team just to check that everything was and they reassured me that everything was on its way - and today it arrived in perfect condition!

Order of assorted shirts was shipped quickly but there was a manufacturing problem with 2 of them. I emailed them and they promptly responded and sent replacements 2 day air that day! The replacements were perfect.

This band merch store is extremely hit or miss. Their inventory levels are 100% wrong, about 1/2 of my orders placed have either been cancelled or altered without permission. They are extremely show to ship, and there's zero quality control. Customer service is next to non-existent. Even with COVID if you can take peoples money you can respond to emails. To get a faster response tell them you're going to contest the charge with your CC. Things are packaged poorly and in a rush, which is ironic b/c it takes days to ship out....if its not cancelled first. I've also heard rumors they don't always pay the bands and they change the prices without their consent. STAY AWAY!

Had an order arrive totally destroyed, they were quick to respond to my emails (within an hour) and were awesome and instantly sent off a replacement

Had a Mishap of putting the wrong shipping address the support team was very kind to change it for me. 10/10 will come back again for more

Very good experience and fast response when I had questions to ask about my order. Will definitely come back soon in the near future

My kid wanted a large T-shirt but ordered a small by accident. After a very pleasant phone call to customer service, we learned of OUR mistake. They were very nice in explaining how to proceed with returning the T. They couldn’t have been better!

I got a defective record from merch now. When I contacted customer service, Brooklyn immediately sent me out a brand new one and let me keep my old one. Their customer service was quick to respond and they solved the issue correctly.

Items were as described. With all of the COVID-19 craziness, I was a little bit concerned that it would take a long time for the order to arrive. I received it in a timely fashion. Order was placed on my phone with no issues. Customer support was helpful and responsive.

Jeff M
Alliston, ON, CAN

Terrible Quality and they didnt marked the package right, so i had to pay nearly the same price again for import

Got two shirts from them and they're cheap Gildan shirts. Also not true to size.

I received the wrong CD version in a larger order of many. The disc was supposed to be a reissue with added tracks, but I mistakenly got the original copy. Easy mistake, so I contacted support to see if they could send a download link for the missing songs. Instead they insisted on sending out the correct reissue copy at no charge. Needless to say I was surprised and happy with my choice to reach out. MerchNow's professionalism and quick response has definitely reassured me to continue on as a returning customer.