We've just collected our second bespoke ring from Marchant's and are absolutely delighted - it is truly stunning. Karim was very patient with us when we chose the sapphire and the setting, giving help... See more
Company replied
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Review summary
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Reviews shaping this summary
We use Merchant's for every birthday, Christmas and 'just because' event and jewellery repairs, watch batteries etc that we can, either online or in person. We travel a 30mile round trip just to go... See more
Lovely boutique, owner and staff. Good help in making sure you walking out with what you love. Would recommend to anyone especially if you wish to have something unique and personalised.
Excellent customer service that reached all the way to the U.S. Merchant Jewellers Director Karim Merchant was very courteous and diligent with helping me find just the right pieces of jewelry. He wen... See more
Company replied
Company details
Written by the company
'A wonderful jewellers boasting tasteful jewellery and watches in a relaxed setting, at the beautiful Mercia Marina. Watch and Jewellery repairs undertaken with the added element of Bespoke jewellery design and creation.' Merchant’s Jewellers have more than 23 years of Watch and Jewellery experience behind them, making sure you receive “quality information and service from quality experience”. The success of this company is based on “providing the customer with a service you would be proud to tell your friends and family about”
Contact info
Merchant's Jewellers, Mercia Marina, Derbyshire, DE65 6DW, Willington, United Kingdom
- 01283 707395
- info@merchantsjewellers.com
- merchantsjewellers.com
5.0
Excellent
580 reviews
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Reply from Merchant's Jewellers LTD
Thank you so much for your kind words! We're truly delighted to hear you experienced very good customer service—it means the world to us and our team works hard to make every interaction feel warm and helpful.
Your feedback brightens our day and inspires us to keep going above and beyond. Thank you for choosing Merchants Jewelers—we can't wait to welcome you back soon for more sparkle and smiles! 😊✨
The staff are so helpful and friendly…
The staff are so helpful and friendly but maintaining their professionalism
28 September 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review—we're truly touched!
It's wonderful to hear that our Team struck the perfect balance of being so helpful and friendly while keeping that professional touch you appreciated. Your kind words mean a great deal to us and really reflect the warm, welcoming atmosphere we work hard to create every day.
Thank you for choosing Merchants Jewelers and for sharing your positive experience. We can't wait to welcome you back soon for more smiles, sparkle, and great service! 😊✨
Two 9 carat rings rhodium plated
I had two rings that were precious to me rhodium plated. One of them in particular was almost back to being yellow gold and I had them rhodium plated (back to white gold). The rings were away for 2 weeks and when I collected them they were sparkling like new again. Service from staff was excellent. Thank you
4 October 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your wonderful review—we're truly delighted to hear how happy you are with the rhodium plating results!
It's fantastic that your precious rings are sparkling like new again, especially the one that had almost returned to its original yellow gold colour. We're thrilled the two-week process brought them back to their beautiful white gold shine, and even more grateful that our staff provided excellent service throughout. Your kind words mean the world to us!
Thank you for trusting Merchants Jewelers with your special pieces—we love helping restore that extra sparkle and seeing the joy it brings. Please come back anytime for more care, advice, or just a chat. You're amazing! ✨💍
Warmest thanks from the whole team! 😊
was on back order but came quicker than…
was on back order but came quicker than I thought
25 September 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review—we're thrilled to hear the piece arrived quicker than expected, even though it was on back order!
It's wonderful knowing we could surprise you with faster delivery and get your special item to you sooner. Your patience and kind words mean a lot to us!
Thank you again for choosing Merchants Jewelers—we're so glad it exceeded your expectations. We can't wait to welcome you back for your next favourite find! ✨💖
Always a warm greeting combined with…
Always a warm greeting combined with the patience to accommodate the customers wishes.
13 September 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review—we're truly touched!
It warms our hearts to hear that you always receive a warm greeting and that our team takes the time and patience to truly accommodate your wishes. That's exactly the personal, caring touch we aim to bring to every visit. Your kind words mean the world to us and make everything we do feel worthwhile.
Thank you for choosing Merchants Jewelers and for sharing your positive experience. We can't wait to welcome you back soon with another warm smile and all the help you need! 😊✨
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review—we're absolutely thrilled to hear you're very happy with your charm!
It's wonderful knowing the piece brought you joy, and we're so grateful for your kind words about our service. Your happiness truly makes our day!
Thank you for choosing Merchants Jewelers—we can't wait to welcome you back soon for more sparkle and smiles. You're amazing! ✨💖
Highly recommend.
I have been a customer of Merchants for many years & have always received great service. My family are avid watch collectors & regularly pop into Merchants to have a watch bracelet adjusted, a battery replaced or a service & they are extremely knowledgeable, professional & deliver on what they say at a competitive price. I have absolutely no hesitation in recommending Karim & the team at Merchants for all types of watches & jewellery.
13 September 2025
Reply from Merchant's Jewellers LTD
Thank you so much for this incredibly kind and heartfelt review—we're truly touched and deeply grateful!
It means the absolute world to hear that you've been with us for many years and that your family of avid watch collectors trusts us time and again for bracelet adjustments, battery replacements, services, and more. Knowing Karim and the team consistently deliver knowledgeable, professional care at competitive prices, and that you have no hesitation in recommending us for watches and jewellery, is the highest compliment we could receive.
Your long-standing loyalty and warm words make everything we do feel so worthwhile. Thank you from the bottom of our hearts for being part of the Merchants family for so long—we're honoured to serve you and your loved ones.
We can't wait to welcome you (and the watch collection!) back soon for more expert care, friendly chats, and sparkle. You're wonderful! ⏱️💎✨
You have such a wide selection with…
You have such a wide selection with jewellery and always very attentive
6 September 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review—we're truly touched!
It means the world to hear that you appreciate our wide selection of jewellery and find our team always very attentive. We work hard to offer something special for everyone while making sure every visit feels personal and caring. Your kind words brighten our day and keep us motivated!
Thank you for choosing Merchants Jewelers—we can't wait to welcome you back soon for more sparkle, smiles, and attentive help whenever you're ready. You're wonderful! ✨💖
Professional and knowledgeable advice…
Professional and knowledgeable advice and friendly service.
28 August 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your wonderful review—we're truly grateful!
We're delighted to hear you experienced professional and knowledgeable advice combined with friendly service. It's exactly the balance our team strives for every day, and your kind words make us feel so appreciated.
Thank you for choosing Merchants Jewelers—we can't wait to welcome you back soon for more helpful chats, expert guidance, and that warm, friendly welcome you love. You're amazing! 😊✨
Reply from Merchant's Jewellers LTD
Thank you so much for your brilliant review—we're genuinely touched!
We're thrilled to hear you love our great products and even more so that our staff made such a positive impression. Your kind words mean the world to us and keep the whole team smiling.
Thank you for choosing Merchants Jewelers—we can't wait to welcome you back soon for more sparkle, great finds, and that friendly welcome you enjoy! ✨💖
Staff and Karim are always friendly
Staff and Karim are always friendly, polite and helpful. Nothing is too much trouble, and if they haven't got quite what you're looking for, they will always try and get it for you.
25 August 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your wonderful review—we're truly touched and grateful!
It's incredibly special to hear that you always find Staff and Karim friendly, polite, and helpful, and that nothing is ever too much trouble. Knowing we'll go the extra mile to source exactly what you're looking for means everything to us—it's the personal care and dedication that makes Merchants feel like home.
Your kind words brighten our whole day and keep us smiling. Thank you for your continued trust and loyalty—we can't wait to welcome you back soon with the same warmth, help, and sparkle! 😊✨
From all of us (especially Karim!), thank you—you're amazing! 💖
Wonderful place
Wonderful place, friendly staff, with extensive knowledge. Unique items at sensible prices and a fantastic diamond service. Personal we love Bering, nice everyday jewellery and watches.
14 August 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your beautiful review—we're genuinely touched and so grateful!
It warms our hearts to hear that Merchants feels like a wonderful place to you, with friendly staff, extensive knowledge, and those unique items at sensible prices. We're especially thrilled you love our diamond service and that Bering has become a personal favourite for your everyday jewellery and watches—it's such a fantastic, stylish range for daily wear!
Your kind words mean everything to us and keep the whole team inspired. Thank you for your continued support and for choosing us time and time again.
We can't wait to welcome you back soon for more friendly chats, sparkle, and perhaps your next Bering treasure! 😊✨
Here are a few popular Bering pieces our customers love for everyday elegance—perfect for adding to your collection:
From all of us—thank you, you're wonderful! 💖
The staff are so friendly and…
The staff are so friendly and welcoming. They go above and beyond to give a great service. Thanks Ladies
21 August 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review—we're truly touched and smiling from ear to ear!
It means the absolute world to hear that you found our staff so friendly and welcoming, and that we went above and beyond to make your experience special. Your kind words and thanks to the ladies brighten our whole day—they'll be over the moon when they hear this!
Thank you for choosing Merchants Jewelers and for your wonderful support. We can't wait to welcome you back soon with the same warmth, sparkle, and big smiles. You're amazing! 💖✨
Fab communications great service
Fab communications great service. such expertise and special gifts.
12 August 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your wonderful review—we're truly touched and over the moon!
We're delighted to hear you felt the "fab communications" and great service, along with the expertise and those special gifts that made your experience so memorable. Your kind words mean everything to us and keep the whole team inspired to go that extra mile every time.
Thank you for choosing Merchants Jewelers—we're so grateful for your trust and can't wait to welcome you back soon for more sparkle, smiles, and those special moments! 😊✨
You're amazing—see you again soon! 💖
Reply from Merchant's Jewellers LTD
Thank you so much for your kind review—we're truly grateful and delighted!
It means a lot to hear that you appreciate our great knowledge across such a wide range of products. Our team loves sharing that expertise to help find exactly what you're looking for, whether it's something classic, unique, or everyday special. Your feedback brightens our day and keeps us inspired!
Thank you for choosing Merchants Jewelers—we can't wait to welcome you back soon for more helpful chats, sparkle, and discoveries. You're wonderful! 😊✨
Always a good service
27 July 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your kind review—we're truly grateful!
It's wonderful to hear that you consistently experience good service with us. Your feedback means a lot and keeps the whole team motivated to make every visit feel special and welcoming.
Thank you for choosing Merchants Jewelers time and time again—we can't wait to welcome you back soon with more smiles, sparkle, and that reliable great service you love! 😊✨
You're amazing—see you again soon! 💖
Reply from Merchant's Jewellers LTD
Thank you so much for your kind review—we're thrilled to hear you found our service very speedy!
It's wonderful knowing we could get everything sorted quickly and efficiently for you. Your feedback truly brightens our day and keeps the team motivated to deliver that fast, friendly experience every time.
Thank you for choosing Merchants Jewelers—we can't wait to welcome you back soon with more sparkle and speedy smiles! 😊✨
You're amazing—see you again soon! 💖
Excellent 👌🏾
12 July 2025
Reply from Merchant's Jewellers LTD
Thank you so much—your 👌🏾 means a lot to us! 😊
We're thrilled you had such a great experience. Your support and kind words keep the whole team going strong.
Thank you again for choosing Merchants Jewelers—we can't wait to welcome you back soon for more sparkle and smiles! ✨💖
You're amazing!
Reply from Merchant's Jewellers LTD
Thank you so much for your kind review—we're truly grateful!
We're delighted to hear you experienced good service and that we were able to reach a good resolution to the problem you had. Nothing makes us happier than knowing we could help sort things out smoothly and leave you satisfied.
Your feedback means a lot to us and keeps the team motivated to always go the extra mile. Thank you for choosing Merchants Jewelers—we can't wait to welcome you back soon with more smiles and great service! 😊✨
You're wonderful—see you again soon! 💖
Professional
Professional, knowledgeable and friendly as always. I would never buy from anywhere else.
6 July 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your wonderful review—we're truly touched and incredibly grateful!
It means the absolute world to hear that you find us professional, knowledgeable, and friendly as always, and that you'd never buy from anywhere else. Your loyalty and trust are the greatest compliments we could ever receive, and they keep our whole family-run team inspired every single day.
Thank you from the bottom of our hearts for choosing Merchants Jewelers time and time again. We feel so honoured to be your go-to place and can't wait to welcome you back soon with the same warmth, expertise, and sparkle you love.
You're truly amazing—see you again soon! 💖✨
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