Everytime Im in the store there are stuck up sales people unwilling to sell and help the customer. Coming from a retail company myself I know what is expected and this is just neglect. They even openl... See more
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In September I have bought Pinapple silver color sneakers. Very comfy and nice shoes but, just 2 month of wearing them silver color is going off. I have sent email with photos to The Mercer brand,... See more
Company replied
So shit not even the pigs will roll around in it. Not only does it take what it felt like 7 eons, But I get a jacket which is so laughably dissimilar to the product I ordered, that I initially th... See more
The quality of the shoes is great, and they walk wonderfully. The cushioning of the shoe is exceptionally good. Suitable for wider feet and the sizes are normal. There are diverse options on the websi... See more
Company replied
Company details
Written by the company
Mercer Amsterdam is a high-end sneaker label, founded by Dutch designer Pim Dresen. Based in Amsterdam, the label focuses on luxury handcrafted footwear and accessories for men and women. Mercer Amsterdam was named after Mercer Street in New York City where Pim bought his first pair at age 10, the accompanying shield-logo represents the map of Amsterdam.
Contact info
Ferdinand Bolstraat 54, 1072 LL, Amsterdam, Netherlands
- SERVICE@MERCERAMSTERDAM.COM
- merceramsterdam.com
2.9
Average
812 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Love this brand !
Very good experience. It’s the second time that I bought sneakers from Mercer and I really love the quality as the design!
21 January 2025
they just cancelled my order after 3 days
I ordered and paid for a sweater, got an email my ordered was delayed and then, for no apparent reason my order was cancelled after a few days!
28 January 2025
Unprompted review
Great service
Website was clear and the employees were very helpful in the store. Really admire the sustainability focus of their products.
20 January 2025
Reply from The Mercer Brand
Hi Tamara,
We're glad that the delivery went smoothly.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi,
Thank you for your kind words, we appreciate that you're sharing your delightness with us.
Kind Regards,
Team The Mercer Brand
Amazing service and product
I loved everything about the shoes and the service was perfectly arranged.
14 January 2025
Reply from The Mercer Brand
Hi Femke,
We're happy to hear that you are satisfied with your order.
Kind Regards,
Team The Mercer Brand
I havent receive my order yet
I havent receive my order yet. DHL tracking does not up to date. Tried to reach out someone but apparently you are not sharing order status information by wapp. waiting response from your side to understand where my product is.
14 January 2025
Reply from The Mercer Brand
Hi Cansu,
Thank you for bringing this to our attention.
We apologize for the inconvenience caused. Please rest assured that we respond to all emails within 2 working days and are happy to assist with locating your order. We will check the status of your shipment and follow up with you shortly to provide an update. Thank you for your patience.
Kind Regards,
Team The Mercer Brand
So easy to order the best footwear
So easy to order the best footwear. This is my favorite brand of sneakers. Super comfortable and great quality. Quick delivery too.
13 January 2025
Reply from The Mercer Brand
Hi,
Thank you for your kind review.
We're delighted to hear you enjoy our sneakers and had a smooth ordering experience. Your satisfaction means a lot to us.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Micaelle,
We're happy that we've met your expectations.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Kevin,
We appreciate your input and will take it into consideration. Stay tuned for future collections, we hope to bring more options you’ll love.
Kind Regards,
Team The Mercer Brand
Super uncomfortable and unwearable despite being the right size
The sneaker technically fits but the toe bed is extremely uncomfortable. I wore them for one afternoon and had to take the sneakers off my toes hurt so bad. Real shame. I wanted to love this brand. Aesthetically, I love the designs but super uncomfortable overall. Maybe it was the pair I received or the model, but definitely not what I'd expect from a $200+ sneaker. Now they are worn and I cant return them so have to eat the price.
7 January 2025
Reply from The Mercer Brand
Hi George,
Thank you for your feedback.
We're sorry to hear that your sneakers did not meet your expectations in terms of comfort. We appreciate your support and your kind words about our designs. If you'd like, our customer service team would be happy to assist you in finding a better fit or discussing possible solutions. Please feel free to reach out to us.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Karina,
Thank you for your kind words.
Kind Regards,
Team The Mercer Brand
Very good
The delivery was very quick and with no problems (what is not always the case), the shoes are very comfortable and the packaging of the box was amazing with little card !!
23 December 2024
Reply from The Mercer Brand
Hi Carla,
We're glad you enjoyed the fast delivery, comfortable shoes, and special packaging. Enjoy your purchase.
Kind Regards,
Team The Mercer Brand
I want to share my disappointing…
I want to share my disappointing experience with this brand. I purchased a sweater (order MERCER4788) as a Christmas gift, and when the recipient opened it, there was a visible hole in the back. Despite the item being in its original condition (tags attached, unworn, and unwashed), customer service refused to accept a return or provide any assistance, citing their rigid 24-hour defect reporting policy.
This shows a lack of flexibility and understanding for situations like gifts. I strongly recommend reconsidering any purchase from this brand, as their policies do not prioritize customer satisfaction or accountability for defective products.
26 December 2024
Unprompted review
Reply from The Mercer Brand
Hi,
We are sorry to hear that you are not satisfied with the service on a purchase. Indeed, we have a policy stating that defects should be reported within 24 hours to prevent fraud. However, we would like to ask you to send an email again. So that we can look into the matter again in your case.
Kind Rgards,
Team The Mercer Brand
Superb quality
Absolutly quick delivered. Looks as beautiful as pictured on the website. Nice material, feels good and is well sewn.
19 December 2024
Reply from The Mercer Brand
Hi Julie,
We're delighted to hear that you're happy with the quality and fast delivery. Enjoy your purchase.
Kind Regards,
Team The Mercer Brand
Very good quality
17 December 2024
Reply from The Mercer Brand
Hi Bathiyar,
Thank you for your kind words. We're happy to hear that you enjoy the quality of our products.
Kind Regards,
Team The Mercer Brand
Amazing!
The quality of the shoes is great, and they walk wonderfully. The cushioning of the shoe is exceptionally good. Suitable for wider feet and the sizes are normal. There are diverse options on the website that are similar, this is a bit more difficult for someone with choice stress. However, you will find a shoe that suits your wishes. The shipping was fast. I think the sustainable aspect of this brand is important. I recommend this brand to everyone.
9 December 2024
Reply from The Mercer Brand
Hi Fe,
Thank you for your kind words.
We're thrilled that you’re happy with the quality, comfort, and fit of our shoes. It’s wonderful to know you value our sustainable approach, it’s something we truly care about.
Kind Regards,
Team The Mercer Brand
Very fast delivery 📦
Very fast delivery 📦. The items looks the same as on the website pictures.
9 December 2024
Reply from The Mercer Brand
Hi Milena,
We are glad that the package was delivered to you soon and that the items are to your liking.
Kind Regards,
Team The Mercer Brand
Love the shoes
Love the shoes, but the fit is a little bit big, would be happy to see european shoe sizes like 39 1/2
7 December 2024
Reply from The Mercer Brand
Hi Maja,
Glad to hear you are happy with the shoes. We will definitely take your feedback regarding the size.
Enjoy your new purchase.
Kind Regards,
Team The Mercer Brand
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