Mercedes-Benz Reviews 

As a potential buyer of a new Mercedes Benz, I have taken note of all the negative one star reviews for this marque and their dealers.

Of particular significence is that MB make no attempt to contradict or make any excuse for all these negative comments posted by so many MB owners.
Their non response to critisism makes me undisposed to further purchase one of these vehicles.

Maybe the management at MB agree with all the negative comments made.

Took car in for service, three service reps nattering away with two people waiting to drop cars off for service. Ended up with 40 min wait to drop cars off for service. Asked for engine warning light coming on occasionally to be investigated.

On collection no limited recording of materials used (B service) and 67000 miles recorded with actual being 37400 miles. Service rep tried to explain as km rather than miles. No mention of engine warning light coming/ diagnostics.

Service Quality low and fast going down hil.l

Mercedes Coventry - I am over the moon about the excellent service I received. I took my car there because I felt something wasn’t right and the level of respect I received was awesome. I was given a curtesy car for the duration and I was carried along with every step taken. They even went above and beyond by washing and cleaning the car on completion. 100% for everything. Staff were very polite and respectful. Fabulous

Bought a second hand 2 year old Mercedes C200 from Sytner Weston Super Mare in 2021 so, 2019 model. Recently thr car died and was left immobilised on drive. I had to call out mechanic who diagnosed broken negative battery connection in boot of car. This was caused by battery not having security clamp fitted. Since this car ahs only been serviced by Mercedes main dealers, the battery clamp probably was never fitted. The car would have been potetially dangerous for last 6 years, and an MOT failure. MB UK arranged for the problem to be fixed nad then claimed that this was final solution. I had to call out mechanic, I had to apply a temporary fix to use car, I had to take car to Taunton wait 3 hours and then drive home again. They claimed no responsibility for this potentially dangerous manufacturing fault and stated that there had been no cost to me. Rubbish customer service and no acceptance of faulty manufacture. Avoid MB at all costs. As an addition MB Taunton main dealership are pathetic, try to charge outrageous sums of money for no apparant reason, they tried to land me for £199 inspection fee for the above manufacturing fault.

I was very pleased with all aspects of my purchase from start to finish.
The sales team who dealt with my purchase were superb nothing was too much trouble for them, the Customer Experience Expert & his Manager.
I also had some conversations with the service team Manger, who was most helpful.

If there was a rating for zero stars that’s what I’d give.
Dropped the car off over two weeks ago wanting a report doing on repair works and after 2 weeks they still have the car yes I have a video report but no costing of the works to be carried out.
After several phone calls and emails all you get is no response to emails and when you call is I will get them to contact you. I’ll send servicing an email and they will be in touch. Well now after two weeks not one person or email have been received.
All I want is the cost of repair for them to carry out the work.
We were looking to get it repaired and look to upgrade the car in the new year but that’s looking likely not to happen due to the such poor service which is such a shame as we’ve been there for nearly 10 years.

Mercedes Benz Stratsone Southend.
Dropped my C Class off for a health check at 8am.Video of what was wrong at 4pm.Still unable to get hold of anyone at the dealers to see if I can collect the car.No one has answered the phone in the last hour.I have tried every option given.
So the car is staying overnight and we have a bill of £1800 to repair the repair they did 18 months ago on a faulty NOX sensor. Shame on you for your customer service.

Beware of the SCAM investigation charges this dealer wants to charge you, took my Mercedes in for a routine service and was called later to inform me that my battery needs investigation £237 also my door was creaking while opening and closing additional £237 for investigation, I hadn't used the car for a couple of weeks so I knew battery just needed charging and when I got home checked the creaking door and found a small bolt was loose tightened it up and the door was fixed so they want to charge me £574 for absolutely nothing oh and the cost to fix any issues they find is in addition to the investigation charge what a rip off, Mercedes Sydenham London SE26 is the culprit

Be very careful - they won’t honour the warranty they sell you, despite their insurer AXA saying my issue is covered. I’ve resorted to the Motor Ombusdman because after 2 official complaints, it’s clear Mercedes don’t care about the car once they’ve sold it to you

Ryan in Bradford Mercedes Benz Garage was a fantastic dealer he helped us all the way through.

I would give a 0 if I could!!!

I recently took my 2015 Mercedes-Benz C Class to Mercedes-Benz Southend for repairs and was hit with an outrageous bill. My car’s ECU was faulty because of a wrong coding sent from a diagnostic tool, and I made sure this was clearly explained in the booking notes, when I dropped off the car, and even over the phone around 11 a.m. when I suspected that the technician had no clue what was going on (they’re supposed to be highly skilled techs, after all!). Yet, I was charged £666 just for diagnostics—despite spelling out the issue for them right from the start. Basically, they billed me for redundant checks on a problem I’d already identified.

When I collected my car and challenged the charges, the supervisor’s response was dismissive, suggesting that because most customers “don’t have knowledge in these matters,” they had to carry out all checks. This essentially translates to treating all customers as uninformed (to not say stupid in other words) and, in my case, ignoring clear information about the issue to justify overcharging for redundant diagnostics.

After much back and forth, the supervisor eventually admitted that the £444 seemed high and offered to cut it in half, which I’d have been fine with. But once he found out I’d already paid in full, he said he couldn’t make any adjustments, leaving me with no way to resolve this.

It’s absurd to come in with a specific problem, be clear about what’s wrong, and end up paying £222 + £444 just to confirm what I told them at the start (plus an additional £1,345 for the ECU itself, which I expected). Southend claims I agreed to all charges, but they conveniently didn’t mention that the initial £222 diagnostic fee wasn’t included in the quoted charges. I only found this out at the end of the day when I realized the £444 was for two extra hours of checks, which didn’t even include the initial diagnostic.

Honestly, if I’d known that, I’d never have agreed to pay for two extra hours. What could they possibly be doing for three hours when I’d already told them the ECU was unresponsive? Any skilled tech, with my notes in front of them, should have just checked the ECU pinouts, which would have shown there was no data coming out. Instead, they wasted two hours checking fuses and wires when I’d made it clear it was a software issue, not a physical fault. (And really, what is there to check for two hours? There are only two plugs altogether.)

On top of all this, I had to chase them down for an invoice, which I didn’t receive when I collected the car. I eventually requested it by email last week, but only got it today after following up by phone—they didn’t even bother to answer my email. When I filed a complaint, Customer Service backed Southend’s approach, said a goodwill request was submitted (and quickly denied), and reiterated that I agreed with the charges (again, not knowing that the initial diagnostic of £222 was not included in the £444 they asked for the investigation).

This shows a total disregard for customer input and a lack of transparency.

I would never, ever use any Mercedes Dealership again after being ripped off in such a shameful way, and I plan to take this to The Motor Ombudsman to get it properly looked into.

Hopefully, sharing my experience will help other customers make more informed choices about where to take their cars for repairs.

Avoid TAUNTON UK Mercedes Van for any work, mechanics do not know what they are doing. Very poor service, took money and left van in not safe condition when left. Area Manager doesnt care, Sam Knight, now taking them to Small Claims Court. Look at the reviews all bad. Wouldnt want another van user to be treated in this poor manner. AVOID TAUNTON.
If you have emails with them print them off as you go as they lie and retract all their emails. LIARS!!!!!!!! WHO WILL STOOP TO ANY DEPTH TO AVOID DOING THE JOB THEY WERE PAID FOR AND NOT REFUND.

We bought eqa ev new and part exchanged car. Paid a deposit for the value of the car exchanged, asking for refunding the money back. Not willing to give my money back!! You have my money, you have V5 and the car! Why Mercedes are you not giving our money back!! Is this the company policy, we keep you exchanged car, and you money too......

Horrible experience!!

Mercedes Stockport. Over the last month I have attempted to test drive a new AMG GT. A catalogue of lousy customer service. First visit. Queue to meet a sales person. Wait 20 minutes until he arrives. No vehicle available. Arrange a later date. Second visit. Queue to get in once more. Wait for a different sales person. Apology because someone (un named ) should have rung me earlier to say the vehicle is off road. Wasted journey. Promise to re arrange from Richard ? reputedly a sales manager. Third inter action. Ring as heard nothing from no one. Ring again and complain about lack of service. In spite of all of this I have as yet heard nothing after nearly one month.

Bought a new Mercedes CLA 45 AMG. Worst decision ever, multiple faults, not a bit of support from Mercedes UK. 33,000 miles from new, it’s had multiple software faults, misted up headlights, one new stop start battery, new discs (rusted), headlight sensor. New radiator fan (£900), now the paint is bubbling all over the car, needs a full re spray bare metal. I have to pay half they say. Jupiter red.
Never touch a Mercedes ever again. Supposed to be an aspirational car. Rather than a money pit with little or no support from Mercedes.

Mercedes Me Charge cancellation nightmare

I previously had a Mercedes and at the time signed up for a Me Charge card. I have been trying to cancel this since the beginning of November 2023 and been passed from pillar to post as I don’t have access to the app any more so just needed someone to assist me at Mercedes to do this. I gave up and just cancelled the subscription through my bank to then still get invoices sent for Jan to April 2024 asking for monies. I thought by getting in touch with the UK Mercedes charge team they would assist and realise it was a mistake on their side but no, they seem hellbent on making me pay despite me sending copies of proof that I requested cancellation. I am disgusted at the incredibly poor level of customer service delivered by such a prestigious brand literally the worst experience and one that has put me off ever wanting to have anything to do with Mercedes moving forward

The worst experience of buying an EV car
I applied for PCP and payed the deposit, then I had an email with a refund, I tried to ask the sales they told me they had no idea, and advised me to ask the finance who did not even try to check my case, he kept telling me to go back to the sales, I made a complaint to the customer service who told me that they will figure it out but no response, I just wanted to know why my request was rejected, or a rejection email but no thing
I choosed to keep my old Toyota rather than having a new Mercedes
Really shame on you Mercedes

OMG they are the worst company. I have two merecedes benz and EVERYTIME I am due to take it in to Synter they ring and cancel the appointment. They don't have a courtesy car, their ramp is broken, they are overbooked, they've run out of brains. They are absolutely totally and completely crap on every single level of customer service, and I will never ever buy a Mercedes again, I now have a car due a first MOT that cannot be driven(Even though mercedes had it three weeks ago for warranty work and failed to do the MOT) Never buy a Mercedes and NEVER use Synter

Ordered a new eqb350 premium plus from MK ,UK. When we received the car, many of the features were taken away. When we asked the dealership why the features were taken away and why we were not informed, their response was they don’t know and if we have a complaint , we need to contact head quarters. I emailed the head quarters and it’s been more than one month and no response what so ever. It’s so disappointing despite waiting for 6 months since placing an order, we haven’t received what we ordered. Customer service is rubbish. None of the staff are competant. Many errors in figures occurred as well while placing the order. Will return the car as soon as pcp agreement ends and never again buy a Mercedes.

We bought a brand new Mercedes GLA45 AMG.
8 years on a rear suspension spring has snapped.
You can’t buy from anywhere…..even Mercedes. Mercedes stopped making them from 6 years of age.
How pathetic. 52k for a car that’s useless.
Mercedes gets a big middle finger.