MeowtelReviews 

664
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their thoughtful and caring approach to pet sitting. Customers consistently highlight the excellent communication skills of the sitters, who often provide pictures and updates, offering peace of mind. The service is described as reliable and professional, with many appreciating the ease of finding and booking sitters, as well as the thorough background checks and insurance provided. The user experience, including the ability to meet sitters beforehand and the platform's functionality for scheduling and communication, is also highly valued. However, some customers mentioned issues with the organization, feeling that they were not treated fairly regarding booking and communication with clients.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their attentiveness, reliability, and... See more

Service

Users describe positive interactions with service, highlighting the careful and responsible care provided for... See more

User experience

Reviewers highlight positive aspects of user experience, consistently finding the platform easy to use for... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many finding it very easy to make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was out of state on vacation when my pet sitter got sick and canceled. I reached out to Meowtel and Amanda stepped up to help. She was extremely thoughtful and helpful plus she took great care of my... See more

Company replied

Rated 5 out of 5 stars

Carol is very careful to take care of all the main needs of my 2 cats while I'm gone, and leaves me pix and any other comments re my cats' behavior while I'm away. She's very responsible and careful a... See more

Company replied

Rated 5 out of 5 stars

Company provides Cat and Dog sitters for people who are planning trips. They do background checks, provide insurance and are very thorough in having documentation signed and ready for emergency trips... See more

Company replied

Rated 5 out of 5 stars

Meowtel paired us with an excellent sitter who is clearly knowledgeable and who loves cats. I appreciated that we could read bios of sitters and meet them in person prior to making a commitment, that... See more

Company replied


Company details

  1. Pet Sitter
  2. Pet Store

Written by the company

We help cat parents book a trusted & insured sitter near them. It's free to search for a loving cat sitter near you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

664 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(664)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Meowtel is a wonderful service

Meowtel is a wonderful service. There is always a place or service for dogs but this is for cat lovers only. The sitter is professional, goes above and beyond and my cat sometimes likes her.

12 September 2024
Unprompted review
Meowtel logo

Reply from Meowtel

Hi there, Kimberly! Thank mew so much for the review! We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

I recently went on vacation and had…Charles went above and beyond

I recently went on vacation and had Charles come in for 5 days. He was wonderful with my, Sophia and went above and beyond to make her feel comfortable. The entire process was easy and the value was exceptional. I would recommend Meowtel, and specifically, Charles, to anyone. Great job and thank you!

16 September 2024
Unprompted review
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Reply from Meowtel

Meow there Robert! Thank you for your fantastic review! We’re so happy to hear that Charles took such great care of Sophia and made her feel comfortable. It’s wonderful to know that you found the process easy and the value exceptional. We truly appreciate your recommendation and your kind words. We look forward to caring for Sophia soon!

Rated 5 out of 5 stars

Stress free Vacation

The ease of using the app was a big plus for a first timer. The sitters they showed in my area were all great, very good bios. My sitter was wonderful. My cat is 19 yrs old and needs meds twice a day and she took care of everything. My daily communication with her was great, pictures & comments. Because of Meowtel and my pet sitter, I had a great, stress-free vacation.

4 September 2024
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there Sandy! Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with our app and your sitter. It’s fantastic that your sitter was able to provide the care your 19-year-old cat needed, along with regular updates. We’re glad we could help you enjoy a stress-free vacation! We look forward to caring for your kitty soon!

Rated 5 out of 5 stars

The company is so much better than…

The company is so much better than Rover! I love the purr-sonalized content towards cat lovers! The app is very easy to use and very dedicated to kitties first!

8 September 2024
Unprompted review
Meowtel logo

Reply from Meowtel

Hi there, Stefanie! Thank mew so much for the review! We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 1 out of 5 stars

Not so trustworthy - don't always show up and price gouge on every possible federal holiday

They price gouge on holidays, and they apply it to every definition of federal holidays, regardless of the actual holiday observance preferences of the sitters themselves, which is the logical use for holiday upcharges. For example, a sitter tried to upcharge me 100% for the entire week of October 11-17, for “Indigenous Peoples/Columbus Day”. 7 days of doubled price. When I actually used it for a holiday, I also didn't get a picture as requested the morning of the holiday, like I did every other visit, so I doubt they even showed up.

Ultimately if you don't care about price at all it's probably fine, just use cameras to make sure they do what they say (which I do now). If price is an issue beware, as they leverage holidays and variable upcharge rates between different clients to gouge their customers.

25 December 2023
Unprompted review
Meowtel logo

Reply from Meowtel

Hi Erik,

Thank you for sharing your feedback. We appreciate the opportunity to clarify how holiday pricing works on our platform.

Sitters with Meowtel are independent contractors who set their own rates for services, including the option to apply a holiday surcharge as well as the percentage for that surcharge should they choose to implement one. This allows them to manage their schedules and availability, especially during high-demand times such as federal holidays. The surcharge can vary between sitters, and this information is always available in the pricing section of their profiles for transparency.

For reference, we define holiday pricing windows as 3 days before and 3 days after a federal holiday to accommodate the increased demand many sitters experience during these periods. Customers have the flexibility to choose sitters based on their pricing preferences, and we encourage you to review the sitters’ profiles in your area to find the best fit for your needs.

As for your concern about not receiving a photo on the morning of your holiday visit, we sincerely apologize for any inconvenience or concern this may have caused, as an update should be sent for every visit. Rest assured, we’re always here to help whenever any concerns arise, and we will investigate when complaints are brought to us.

If you feel a sitter may not have fulfilled your expectations, please reach out to us as soon as possible, and we will ask for documentation from both parties to ensure a fair resolution. You may learn more about our complaint escalation process here - https://meowtel.com/help-faq/customer/booking-modifications?question=134#134

We value your business, Erik, and appreciate the opportunity to assist you with any future bookings or concerns. Please don't hesitate to reach out if we may be of any further assistance.

Rated 1 out of 5 stars

When I booked a sitter

When I booked a sitter, the price quoted was 60% higher than the price on the sitter's profile. I have cancelled my request and would not use a business that does this. The 60% increase was the sitter's fee, not any other fees.

25 August 2024
Unprompted review
Meowtel logo

Reply from Meowtel

Hi Robin, Thank you for your feedback, and we're truly sorry for any confusion. We understand how the difference in the expected versus actual rates could be concerning, and it’s important to us that our clients feel confident and clear about the services they are receiving.

To clarify, the rate you initially saw, $20, is for a 20-minute visit, which is the sitter's base price for the shortest visit option available. The session you selected was for 45 minutes, resulting in a different rate of $32. This adjustment reflects the longer visit duration you chose and the additional care your kitties would receive during the reservation.

We are committed to transparency and want to ensure that all pricing information is presented clearly and accurately. Please know that we are here to provide any further explanations or assist in any way we can. Your trust is incredibly important to us, and we hope to have the opportunity to serve you and your kitties in the future with the clarity and quality you expect and deserve.

Thank you again for bringing this to our attention, and we wish you all the best!

Rated 5 out of 5 stars

An exceptional service!

I've been using Meowtel for cat-sitting services for several years and have had nothing but great experiences with their sitters. They are specifically cat-friendly (from the sociable and playful to the "invisible" to all but their own human). Sitters always let you know when they've visited (as they're arriving, during, and/or after), let you know about feeding, water, and litter box status, any interactions - often with photo documentation - and sometimes even provide extra services like soothing cat music during their visits to shy (selective!) kitties. They really care and the ease of communication makes it a lot easier for the "helicopter" cat parent to be away for a any amount of time.

8 August 2024
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there Jessica! Thank you for your kind words and long-standing support of Meowtel! We're delighted to hear that our cat sitters have consistently exceeded your expectations and provided exceptional care for your kitties. We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 1 out of 5 stars

Erica from Meowtel

Erica from Meowtel was fine getting along with my cats but she was completely negligent in their care! After going over detailed written instructions at the meet and greet one week prior, and leaving them to refer to, this is what she did… day one, assumed leftover sitting wet food meant they were fed, she admitted to fluffing it up and not giving them a fresh can. She also assumed that their water was replaced. It was not ,and she thought it was perfectly okay to leave it. I gave her my phone number and instructed her to text me with any questions, she didn’t. She offered to come and feed my cats whenever they were used to eating which was 8-8:30 am then again 5-6pm. She agreed to this.After her second day morning visit ,she informed me through text that she had an event at 5 and couldn’t be there that evening until around 7-8. I wasn’t happy about it but I was already gone and what choice did I have. (p.s. at our meet and greet just a week before there was no mention she had these plans.) If I had known I would have chosen a different sitter. That evening, when I didn’t get a notification that she arrived, I texted her to ask when she was going to be there! (it was already after 8)no response… 45 minutes later she texted me “not to be upset” . Too late…My cats had already gone 13 hours without food) She said she was at a party and it just ended. She was another 30 min away. She didn’t show up until 9:15! I called support at Meowtel(who were very supportive), and they arranged for a different sitter to take over. Once Erica was told that I no longer wanted her to care for my cats, she dropped everything, left dirty bowls in my sink and left . She didn’t stay more than 15 minutes. I was in Mexico celebrating my 35th wedding anniversary and I had to deal with this for 3 hours. It ruined our evening! I will never use her again. Nothing worse than not be able to leave your babies with peace of mind. Instead of apologizing she texted me that she hopes my cats and my home will be ok! WHATT? My home?Is this a threat? Beware of this irresponsible sitter! I chose her based on her previous reviews, which were stellar . This was the first time I was using her and this is what happened to us!

25 May 2024
Unprompted review
Meowtel logo

Reply from Meowtel

Hi Phylis,

Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you encountered with your sitter, Erica, especially during such a significant occasion. It's crucial for us that you feel heard and fully supported, and we're delighted to hear that our support team was able to provide that reassurance.

We're also grateful that we could quickly find a solution by arranging another sitter for you as part of our commitment to upholding the Meowtel Promise. While we always strive for purrfection, we understand that situations may arise, and we are always prepared to address them promptly and effectively.

We also understand that this platform is generally used for feedback about our service as a whole, rather than individual sitters. If you feel it appropriate, we have a dedicated space for you to share your experience directly on Erica’s profile on the Meowtel website. This not only helps other cat parents make informed decisions but also ensures the feedback directly reflects the sitter’s performance you received.

Thank you once again for your feedback and for allowing us the opportunity to make things right. Should you wish to discuss this matter further, or need any more assistance, please don’t hesitate to reach out. We truly value your business and are committed to providing you and your kitties with the highest loving care.

Rated 5 out of 5 stars

Setting up my side gig as a kitty sitter…

Setting up my side gig as a kitty sitter with Meowtel was a breeze! They helped me understand every step of the way during the hiring process and set me up for the best chances possible to succeed!

3 May 2024
Unprompted review
Meowtel logo

Reply from Meowtel

Hi Taj! Thank you so much for taking the time to share your experience with Meowtel! We're thrilled to read it's been amazing. Thank you for helping us deliver the purrrfect hospitality every single day! We look forward to having you with us for a long time!

Rated 5 out of 5 stars

The best thing that’s happened to cat care

Finally a pet care company catering to just cat!! The hiring process makes sure each sitter is a true cat lover and caretaker. The costumer service is AMAZING and the sitters are great with communicating detailed updates and send pictures.

26 April 2024
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, Kristen! Thank you for taking the time to share your purrific experience with us. We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Impeccable customer service

Meowtel has impeccable customer service. They are quick, thorough, responsive, helpful, and actually read and respond to the emails that I send. They are a pleasure to work with!

24 December 2023
Unprompted review
Meowtel logo

Reply from Meowtel

Hi there, Debbie! Thank mew so much for the review! We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

So glad I found Meowtel

So glad I found Meowtel. I always worry about responsible care for my cat when I'm away. Morgan put my mind at ease with updates and photos of my Abby. Greatly appreciated!

13 November 2023
Unprompted review
Meowtel logo

Reply from Meowtel

Hi there, Ron! We're puuurrleased to learn that your sitter, Morgan, was ameowzing! We look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Meowtel is amazing!

Everyone is so helpful at Meowtel and I cannot say enough good things about this company. They have made becoming a cat sitter such a wonderful experience.

14 November 2023
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, Robbert! Thank mew so much for taking the time to share your experience and we'll see you on Meowtel soon!

Rated 5 out of 5 stars

I love working with Meowtel

I love working for this platform and I wish it continued success. Clients are satisfied with the convenience of the app and it's user friendliness. I love that I'm insured by Meowtel and that they take Sitter screening so seriously. This allows clients to feel more at ease knowing they have someone vetted and capable watching their sweet kitties.

I am not paid to leave this review or make positive commentary. I went out of my way to do this.

30 September 2023
Unprompted review
Meowtel logo

Reply from Meowtel

Hi Ang! Thank you so much for taking the time to share your experience with Meowtel! We're thrilled to read it's been amazing. Thank you for helping us deliver the purrrfect hospitality every single day! We look forward to having you with us for a long time!

Rated 5 out of 5 stars

Meowtel is the cat's meow!

In addition to being a great service with wonderful pet sitters, Meowtel has great customer service. I highly recommend them for your pet sitting needs and if you need help with their app.

10 October 2023
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, Karen! Thank you for taking the time to share your purrific experience with us. We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Our sitter is great!

Our sitter is great!

We love Penny, we have used her on a number of occasions, and she takes good care of our cats when we go out of town. She is prompt and extremely sensitive to our cats needs. Our two fuzzy critters love her!

Meowtel makes sure that the sitters in its pool are fully vetted and we haven't had a bad experience with them yet.

15 September 2023
Unprompted review
Meowtel logo

Reply from Meowtel

Hi there, Michelle! We're puuurrleased to learn that your sitter was ameowzing! We look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Conscientious and empathetic people who…

Conscientious and empathetic people who truly love all animals, especially cats. They have proven themselves to be trustworthy and caring. I would recommend Meowtel to anyone who wants their cat(s) well taken care of.

6 October 2023
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, Franklin! Thank mew so much for taking the time to share your valuable comments. We are purrleased to be of service and look forward to caring for your kitties soon!

Rated 5 out of 5 stars

Reliable to use!

It's easy to find and reserve cat sitters. People I met through this app are great and reliable.

30 September 2023
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, Asuka! We are purrleased to be of service and look forward to caring for your kitties soon! Thank you for the review!

Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with MEOWTEL. My email was responded to quickly and to my complete satisfaction. My cat sitter is a phenomenal person.

2 September 2023
Unprompted review
Meowtel logo

Reply from Meowtel

Meow there, India! We are purrleased to be of service and look forward to caring for your kitties again soon! Thank you for the review!

Rated 5 out of 5 stars

I am a Meowtel Cats sitter

I am a Meowtel Cats sitter. I have been for almost 2 years. Those of you complaining about the refund policy. Let me set your straight. You’re using the wrong cat sitter. The cat sitter is allowed to waive that cancellation policy. I myself have never kept anyone’s money before during or the last visit of a reservation. If the clients plans change, I give them, Meowtel, full instruction to give them a full refund. So you need to find yourself a new Meowtel cat sitter.

28 June 2023
Unprompted review
Meowtel logo

Reply from Meowtel

Hi Cynthia! Thank you so much for taking the time to share your experience with Meowtel and for helping us deliver the purrrfect hospitality every single day! We look forward to having you with us for a long time!

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