Members.com Reviews 

Too often receive mails saying items I ordered are not in the warehouse.
User unfriendly return policy.
Faktura charges for extra fee.
poor photos and categorizing of items.

Got problems with delivery. got broken product and instead of sending me a new one they want me to send it back and they won't even send a new one so if I want it I need to order it again.
And they are selling stuff that I ordered 2 month a go but the did not have it in stock so I am waiting for more than 2 month for the product and actually they still have it as an option to buy today.

The items I bought was in a good condition when I got it and the stuff were amazing the only bad thing is that it took a couple of weeks but it was so worth it!

It's been 3 weeks already since I made my order where it said that the items will be delivered until 18 September, but it's already 16th and the package hasn't even been sent yet, so it's impossible to get my package on 18th! Should have read reviews before I ordered....

I don't find any reason that I need to pay avgift for this payment even if I want to pay right away with my credit or debit card. It should be no avgift just like other web shops.

Great choices, Great prices

Helt nöjd, best prices ever!

Bought two philips sonicare toothbrushes from this site, received my purchase after nearly one month, found that the products are not as described. The two I received have no travel cases and rinsing glasses, not as stated on the product page.

Sent them an email, but the reply is denying the two accessories. They are making it as a fraud case now.

Besides, all my parcels from members.com were always sent to a pick up point far away from my house regardless the fact that the chosen delivery option is home delivery.

I will keep posting the update.

det er et fup firma der hæver løs på din konto pass på Members market

I had contact with the customer service after my product broke within 2 weeks. I got an Email, wich said that i can send it back and get a full refund. That was it! No further instructions. I dont have my retourticket, so i cant send it back. I've sent another Email that i dont have my ticket, but i still didn't receive an answer after two days. A real dissapointment. Furthermore, the DHL service point in my town doesnt accept my package if i dont have an adress or label sticking on it.

Laura, The Netherlands

Last year I did placed an order for a jacket and a boots for sale, the jacket was damage, so i decided to contact the customer service to inform them that i would like to send it back, and since they could not get me any replacement for it, ill just get a refund and it was agreed that the shipping cost t send it back would be FREE. Then i got my invoice, I was surprise to see the second invoice after they get the jacket that i sent back to them, not only they charge me for the shipping of that jacket, i was still charge for the jacket itself. So i did contact them and inform them. They did promise though that they would fix it. And came the 3rd invoice, they ommit the shipping cost but the cost of the jacket was still on the invoice, informed them after that as well. As usual, i got a response that they would fix it. And again came the 4th invoice, not only that i still have to pay for the jacket, now i was gonna pay for a startgebyr whatsoever. Im not buying from this shop again.

I have used members.com for a few years now. They have really good campaigns but delivery fails most of the time. I'm still waiting for a watch that I ordered 25.11. (almost TWO MONTHS ago), pants & gloves I ordered also in November, and another watch that my boyfriend ordered. Both watches were already supposed to be delivered, yet I have gotten nothing. Completely unacceptable - I really have to consider if I'll ever repurchase anything again. Only answer you get from customer service is that "we are still waiting for the products to be delivered". Maybe you shouldn't sell the products unless you have them...

I have placed several orders with members.
The deals are often good, you have to be patient and wait for a deal that is valuable for you.

The times I have been in touch with them to return a product or cancel an order they have responded on email quickly and they have always helped me in a satisfactory manner.

The only negative thing I see is that the delivery time can be quite long. But that is on the other hand no secret if you look at the site.

Through MEMBERS I always enjoy my shoping both the brands which they offer and the service they provide after sale :)