I wasn’t able to book the reservation that showed it was available. The hotel showed 5 left but when I checked out I kept getting error codes saying the price didn’t match. So I had to choose a more e... See more
Company replied
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Review summary
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Based on these reviews
Not real happy about buying regal movie tickets I still had to pay the difference of the ticket total so there was no discount. You might want to check into that because your site states discounted ti... See more
Company replied
The total did not show me the taxes and fees that were tacked on to my discounted aquarium tickets until after I entered my credit card info. The taxes and fees brought it up to only a dollar or two o... See more
Company replied
Absolutely love the discounts. Saves us a lot of money. However the website doesn’t work well on the phone apparently. Every time I go to the next screen, it malfunctions and I have to submit all the... See more
Company replied
Company details
Written by the company
MemberDeals is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.
Contact info
United States
- memberdeals.com
3.5
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease to purchase movie tickets once I…
Ease to purchase movie tickets once I managed to get to the correct tab using my AARP account thanks 💪🏿🤲🏾😊
17 April 2026
Unprompted review
I disliked the calendar selection…
I disliked the calendar selection feature. Selecting the month, day, and year was very annoying.
17 April 2026
Unprompted review
This is wonderful perk
It was easy to find the exact hotel we were looking for and it was less than the hotel website.
17 April 2026
Unprompted review
Good platform. Bad checkout.
It was nice to look at deals and events. However, checkout was terrible! I've never had so much kickback from trying to pay for events, lodging, or any other online purchasing experience.
15 April 2026
Unprompted review
Reply from MemberDeals
Thank you for sharing your feedback. We’re glad to hear you enjoyed browsing the deals and events, but we’re very sorry to learn that the checkout experience was frustrating. We understand how disruptive payment errors can be and regret the inconvenience this caused. If you’re willing, we’d appreciate the opportunity to review what happened—please feel free to reach out to us directly so we can look into the issue and assist further.
I wasn’t able to book the reservation…
I wasn’t able to book the reservation that showed it was available. The hotel showed 5 left but when I checked out I kept getting error codes saying the price didn’t match. So I had to choose a more expensive room. I tried at least 7 times to purchase. The site is legit though but must have patience.
15 April 2026
Unprompted review
Reply from MemberDeals
Please feel free to call us and we’ll be glad to help. We understand how frustrating this can be. While booking, the hotel showed availability with a limited number of rooms left, but during checkout an error kept appearing indicating the price no longer matched. This required selecting a higher-priced room. The booking attempt was made multiple times, which can certainly be frustrating. The site itself is legitimate, but in situations like this, a little patience—and reaching out to us directly—can really help so we can assist in real time.
Total Scam
Over charged me. The “deals” are more expensive than normal to pay for them to middle man. I requested a refund and they refused despite their own policy. AVOID
Update* their response is fluff I have called it’s pointless AVOID
6 April 2026
Unprompted review
Reply from MemberDeals
We’re sorry to hear about your frustration. Unfortunately, we’re unable to locate or review an order without specific reservation or order details. Pricing, charges, and refund eligibility are tied directly to a confirmed booking and the supplier’s terms.
We encourage you to contact us directly with the order information so we can properly review your concern and determine what assistance may be available. Without those details, we’re unable to verify the claim or take further action.
Reply from MemberDeals
We appreciate the awesome feedback. Thank you and enjoy.
Best prices
Checked with Costco, us navy, and universal site and the best prices were with NEA.
9 April 2026
Unprompted review
Reply from MemberDeals
We appreciate the awesome feedback. Thank you and enjoy.
Reply from MemberDeals
We appreciate the awesome feedback. Thank you and enjoy.
Doesn't Get Much Better Than This
Simple, straight-forward purchase and beat the big travel sites by twenty bucks a day for my car rental. Doesn't get much better than that. I will be back!
5 April 2026
Unprompted review
Reply from MemberDeals
We appreciate you and the kind feedback. Thank you so much and enjoy all the great deals.
Always a Great Experience
Every time I order a car from Govx.com, I always received the best service.
5 April 2026
Unprompted review
Reply from MemberDeals
We appreciate the feedback. Enjoy all the great deals. Thank you.
Absolutely love the discounts, however…
Absolutely love the discounts. Saves us a lot of money. However the website doesn’t work well on the phone apparently. Every time I go to the next screen, it malfunctions and I have to submit all the info such as billing information, all over again.
5 April 2026
Unprompted review
Reply from MemberDeals
Thank you for the kind feedback—we’re glad to hear you’re enjoying the discounts and that they’ve been a great value for you.
We’re sorry for the frustration you experienced when using the site on your phone. While mobile performance can vary depending on device and browser settings, we understand how inconvenient it is to have to re‑enter information during checkout.
If this happens again, we recommend reaching out to our support team so we can assist in real time or help complete the booking another way. We also encourage using a desktop or laptop when possible for a smoother experience.
We appreciate you sharing your feedback, as it helps us continue improving the member experience.
Misleading total cost of hotel room
I am not happy with the fact that on the page it gives a total that says includes fees but then after you book a room suddenly there is an additional charge for taxes. To me this is very misleading. It makes you think that taxes and fees are included but then surprise you with taxes after you already pay. At no point did it show the actual total until I had paid. Super misleading on the price.
3 April 2026
Unprompted review
Reply from MemberDeals
Thank you for taking the time to share your concerns. We understand why this experience felt frustrating and how important clear, upfront pricing is when booking travel.
All applicable taxes and fees are displayed during checkout before payment is submitted, including prior to accepting the terms and entering payment information. Prices shown earlier in the shopping flow reflect the base rate provided by the hotel supplier, with final totals—including taxes—calculated and confirmed during checkout.
That said, we recognize how the transition from an estimated total to a finalized total can feel confusing, and we regret that this was not as clear as it should have been during your booking experience. Your feedback is valuable and helps us identify where clarity can be improved.
We would welcome the opportunity to review your specific order and walk through what was displayed at each step. Please feel free to contact our support team directly or provide your order number, and we’ll be happy to assist further.
Members deals won't refund my hotel…
Members Deals has refused to issue a refund for my hotel booking, even though I have written confirmation from the hotel approving a full refund. I’ve spent several weeks working with their customer service, and each time I meet their requirements, they respond by asking for more documentation.
They have now come back again stating they will not issue the refund. This has been extremely frustrating and feels more like unnecessary delays than a genuine effort to resolve the issue.
Based on this experience, I will not be using this service again and would caution others before booking through them.
3 April 2026
Unprompted review
Reply from MemberDeals
Thank you for bringing this to our attention. We understand how frustrating this experience has been and appreciate you taking the time to share your concerns.
To allow us to review this matter in detail, we ask that you please provide your order number or contact our team directly and request to speak with a manager. A manager can review the documentation you’ve received and follow up with the supplier regarding the refund decision.
Please note that while we work to advocate on your behalf, refunds must ultimately be processed and approved by the hotel or supplier, as they control the authorization. That said, we would welcome the opportunity to review all information provided and confirm whether any additional options may be available.
We appreciate the opportunity to look further into this for you.
Long Wait to Receive Vouchers
Check out process was easy, but there has been an ongoing multiple hour delay in waiting to receive my ticket vouchers
2 April 2026
Unprompted review
Reply from MemberDeals
Please call us if you need any assistance—we’re happy to help. While the checkout process was quick and easy, we understand there has been a delay of several hours in receiving your ticket vouchers. We apologize for the inconvenience and want to ensure this is resolved as quickly as possible.
The process was not always clear
The process was not always clear. I called the (844) 814-1416 number and the Customer Service representative was difficult to understand and he had to refer to other materials during our conversation. This made the situation confusing.
28 March 2026
Unprompted review
Reply from MemberDeals
Thank you for sharing this feedback. We’re sorry to hear that the process felt unclear and that your phone experience added to the confusion. We understand how important clear communication is, especially when resolving questions or concerns, and we regret that this interaction did not meet that expectation. Your comments have been shared internally so we can continue to improve the clarity of our processes and the support experience we provide.
Hidden fees (taxes) after payment
Be careful if you're paying from anywhere outside the USA. There were hidden fees (taxes which were not listed) that appeared only after I submitted the purchase using a Canadian credit card. In a previous purchase, I used an American credit card, and the purchase did not have the hidden taxes. It would have been cheaper to buy tickets through Ticketmaster had I known.
26 March 2026
Unprompted review
Reply from MemberDeals
We apologize for any confusion. All charges on our site are processed in U.S. dollars, and applicable taxes and fees are clearly displayed prior to checkout. The total amount shown before completing the purchase is the final amount charged by us.
If you are paying with a card issued outside of the U.S., additional charges may appear on your statement due to currency conversion or foreign transaction fees applied by your bank or card issuer, which are outside of our control.
We would be happy to review the booking details with you and answer any questions. Please contact us directly so we can go over everything together.
The booking processes are too complicated!!
The booking processes are too complicated than necessary! it took a long time to complete! Very Bad experience! Please tell the management to simplify and streamline the booking procedures and provide a better user service!
24 March 2026
Unprompted review
Reply from MemberDeals
Thank you for sharing your feedback—we truly appreciate you taking the time to let us know about your experience. We’re very sorry to hear that the booking process felt complicated and took longer than expected, and we understand how frustrating that can be.
While many customers find the booking process easy to use, we recognize that issues can occasionally arise. If you ever run into difficulties, our customer service team is always available to assist and help complete the booking more smoothly. We encourage you to call us so we can support you in real time.
Your comments are important to us, and we do take this type of feedback seriously as we continue working to improve and streamline the experience. Thank you again for bringing this to our attention—we truly value your input.
Stay away from this company!
Stay away from this company!! They advertise a price with ALL fees included then they add an astronomical ’tax’ when they charge your card. They told us the charge would be $2520.00 with ALL fees included, then charged $2990.12. I immediately noticed when I received the email confirmation just a few minutes after booking but of course you had to cancel by hours before I even booked the reservation to not be charged the full charge. It made no sense and they are very tricky so buyer beware!
Search them and you will be able to see the number of people that were tricked by their false advertisements. Every review site and the BBB speaks for itself. If you have to add your tax then why not have that in the price that says ALL fees included. Theres a reason they don’t want to list it in the price. Vet tix should be aware of who they have advertised on their site.
20 March 2026
Unprompted review
Reply from MemberDeals
We apologize for any confusion regarding pricing. Taxes are required by law and are disclosed before payment is submitted and before agreeing to the terms of sale. There are no charges added after checkout.
While quoted prices may reflect the base cost, applicable taxes are calculated and displayed prior to finalizing the purchase, allowing customers to review the full total before completing the transaction. The confirmation email simply reflects the total that was already presented and approved at checkout.
We understand pricing transparency is important and encourage all customers to carefully review the full breakdown shown before submitting payment.
Reply from MemberDeals
We appreciate the feedback. Thank you and enjoy!
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