MellowFlow Reviews 1,047

Below is the 5th email I have sent to MELLOWFLOW without a response at all.
Subject: Fwd: Megan From Trustpilot
Date: 20 February 2026 at 23:20
To:
Begin forwarded message:
From: Megan Kaimowitz
Subject: Megan From Trustpilot
Date: 20 February 2026 at 23:17:54 SAST
To:
Today is 20 February, 23:00 South African time. It has been a week since my 4th email to you and I have not heard back yet! Your response to my every review for me to email you, in order to get this problem resolved. How is that working for you thus far? Below is a copy of my last email sent on 14 February 2026.

This is Megan Kaimowitz from Trustpilot where I have posted 5 reviews. I have also sent you 3 email prior to this one. Please refund the money you charged to my credit card on the following dates:
18 November 2025 - R529.42
22 December 2025 - R1033.24
I managed to stop your charge of R1013.74 on 20 January 2026
Refund the money and I will stop posting on Trustpilot. I will move on to FaceBook, Instagram and LinkedIn
Sort out your stuff and never again suggest I am using an improper email or that I have not tried to make contact, nor try to suggest I change a non-existent password or imply I possibly checked a box to renew a subscription.
Megan Kaimowitz

I liked how the app really got me thinking about my own mind, my qualities, and how they are playing a part on my overall quality of life

I signed up for MellowFlow having been impressed with their ad and the onboarding flow. Same day I paid £72 for access, I attempted and dove into the app only to not be impressed by the content or value. I never went back.

I was charged £141.09 for an annual auto-renewal on 24 November 2025 (6-months later) without receiving any advance reminder or renewal notice which was surprising.

I cancelled the subscription within 48 hours and submitted a refund request immediately. Their policy states refund requests are reviewed within 1–3 business days, but I never received a response to my submission.

After following up, they refused a full refund and instead offered only 50%, relying on a clause that applies to “initial purchases.” This was not an initial purchase — it was an automatic renewal. They never acknowledged my original form submission and simply ignored it. Please note their online forms do NOT send you a confirmation - if you use, ensure you get a screenshot.

I did not use the service during the renewed period.

The main issue here is the lack of clear renewal notification for a high-value annual charge and the refusal to issue a full refund despite immediate cancellation.

Consumers should be very careful with auto-renewals and ensure they understand how cancellation and renewal reminders are handled before subscribing.

I am unimpressed and filing claims with my Bank and the CMA

I love mello they give tips on life and try to keep you on track. Makes sense why they are getting five stars!

Good and helpful 😌

it was a great experience with mellow flow

SCAM!! THEY STOLE MY MONEY WITHOUT MY PERM.
-350$ FOR NO REASON

I like the ease of the app and the program.

I'm just barely getting into it, so I don't have a lot to go on...seems great so far.

Love the experience, it’s hard to relax and restart. This helps me do that.

The information was accurate and psychologically helpful.

Easy to follow, East to implement

Shocking marketing

I applied 11 jan. Decided it wasn’t for me. Cancelled immediately and asked for refund on for day cooling off

When I tried to cancel they told me it was more than 11 days It was less than three. Initially They offered more discount, then more and when I didn’t give in told me my 11 days since application had passed, despite bank evidence

Now offering me 50% refund

It’s all a scam. They still insist it’s been over 12 days

I have asked for proof of this, nothing

Lots of offers. No clear mention of the 11 days and how many hoops I had to jump through showing I had read at least so many chapters and given a thorough explanation why I didn’t want it

Self help = not reading my emails not proving it’s been more than 11 days, lots of offers of special offers but still want 50% of my money. They can see I’ve not used it

DONT DO IT.

UPDATE. YOU HAVE REACHED OUT ON MORE THAN ONE OCCASION AND YOU ARE NOW OFFERING 50% DIDCOUNT AS A GESTURE OF GOOD WILL. STATING I WAS OUT OF THE 11 DAY CANCELLATION PEROOD. THIS IS NOT TRUE. I HAVE SENT EVIDENCE ON THE DATE OF MY TRANSACTION. SLL DETAILS NOW PASSED TO MY BANK

Sloane was extremely helpful. He managed to steer my complex issues with great care and professionalism.
His assistance is holding steady and working well. When I stumbled upon an email of his it brought to mind the difference of my experiences between October 2025n and now, January 2026.
Sloane, and MellowFlow, thank you all so much.

Sheila M.

SCAM AND FRAUD! I never signed up. Email never confirmed. Yet, they charged me TWICE and refused a refund!! I don't even know what this is and I never agreed to pay anything!!

I got charged $191 when I never have even heard of this app. I let them know I had recent fraud in my card and perhaps it was related to that. When I contacted them about this charge they said I needed to write their customer service team and use the app for 7 days and take screen shots and THEN they will “consider” a review. I wrote back explaining again that I will not use it bc I never purchased it to begin with! They kept responding back with the exact same email…. Like it was an AI response.

I’ll be disputing the charger with my bank, and also putting in a claim to the consumer protection.

Subscribing to the service is easy, but cancelling the subscription is not verifiable.
No confirmation of cancellation is provided, the account remains marked as “active”, and it is not possible to remove or replace the payment method.

Automatic renewals and non-refundable fees are stated in the terms, but the lack of a transparent and provable cancellation process makes it difficult to exercise withdrawal properly.

This is particularly concerning for a service marketed toward ADHD and mental wellbeing users.

L’iscrizione al servizio è semplice, ma il processo di cancellazione non è verificabile.
Non viene fornita alcuna conferma di avvenuta cancellazione, lo stato dell’account resta “attivo” e non è possibile rimuovere o sostituire il metodo di pagamento.

I rinnovi automatici e la non rimborsabilità sono indicati nei termini, ma la mancanza di una cancellazione tracciabile rende difficile esercitare il recesso in modo chiaro.

Questo è particolarmente problematico per un servizio presentato come supporto per ADHD e benessere psicologico.

30/12/2025
* I contacted customer support multiple times by email and never received any reply. The company replied publicly to this review but did not provide any written confirmation, reference, or proof that the cancellation was actually processed.

* Ho contattato più volte l’assistenza via email senza ricevere alcuna risposta. L’azienda ha risposto pubblicamente a questa recensione ma senza fornire alcuna conferma scritta, riferimento o prova che la cancellazione sia stata effettivamente eseguita.

I didn't sign up to an ongoing subscription; I have now had 6 monthly direct debits taken from my account for about £29. I thought I had sent a notice of cancellation which has been ignored . I am owed a refund of 6 months subscriptions and I have raised a scam/fraud enquiry with my bank

Honestly, I joined hoping for a quick fix but what I got was something better. Slow, steady shifts that I actually feel in my day to day life. I’m genuinely grateful for it