My order was not delivered over weeks. Then the parcel got lost and they promised a refund. Now after 3 weeks of the refund promise I still did not receive the refund. Its now middle of September, th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service at every junction. Super helpful customer service staff helped when I mistakenly ordered two units. Sorted a return and sent new units to the correct spec within days. Would... See more
Company replied
I bought a Brizy fan months ago and was so satisfied I bought another 3 ! Theyre extremely well designed and perfectly engineered. Stylish, totally silent in all modes, and really efficient s... See more
Company replied
Its a second kitchen electric item i bought from that brand and both are super strong. Wery well made details. the airfry look modern and works fast , super good. easy to clean, easy to use. Other... See more
Company replied
Company details
Written by the company
En Mellerware combinamos tecnología y diseño para hacer tu día a día más fácil, ofreciendo siempre la mejor calidad en cada producto. Master your home life es nuestra invitación a disfrutar de tu hogar al máximo: cocinando, relajándote con la temperatura ideal, cuidando de tus mascotas o entrenando sin salir de casa.
Contact info
4.1
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mellerware
Thank you very much Chelsea!
It makes us happy to know that we have been able to provide you with a 5-star service!
The worst place to make order online
The worst place to make order online. Paying for next day delivery. Order delivery after one week.Never use again.Customer service is more worst.
20 December 2022
Reply from Mellerware
Roman,
Thank you for leaving your comment. We work hard to make every customer experience a great one, and we're really sorry we weren't able to meet your expectations this time around.
I hope you can see from our other reviews that your situation is the exception and couldn't be further from our high standards. This only makes us review what happened and make sure it doesn't happen again.
Thanks again, and we hope to see you again soon.
I submitted a complaint
I submitted a complaint, the airfryer we put is not functioning properly. We have not heard back from anyone.
24 December 2022
Reply from Mellerware
Tricia,
Thank you for leaving your comment. We work hard to make every customer experience a great one, and we're really sorry we weren't able to meet your expectations this time around.
I hope you can see from our other reviews that your situation is the exception and couldn't be further from our high standards. This only makes us review what happened and make sure it doesn't happen again.
Thanks again, and we hope to see you again soon.
The feeder is not working and the…
The feeder is not working and the company did not respond to my email.
14 December 2022
Reply from Mellerware
Adrianna,
Gracias por haber dejado tu comentario. Nos esforzamos mucho por lograr que cada experiencia del cliente sea excelente, y realmente lamentamos el no haber sido capaces de alcanzar tus expectativas en esta oportunidad.
Espero que puedas observar en nuestras otras reseñas, que tu situación es la excepción y no podría estar más alejada de nuestros altos estándares. Esto solamente hace que revisemos lo sucedido y asegurarnos de que no vuelva a suceder.
Gracias de nuevo, y esperamos volver a verte pronto.
Hard to properly clean after each use
Hard to properly clean after each use. Other than that. Very good so far
17 December 2022
Reply from Mellerware
Gracias por confiar en nuestra marca Cesar!
Good radiator and fast delivery
21 November 2022
Reply from Mellerware
Szilvia, estamos muy felices de escuchar que has tenido una grata experiencia con nosotros!
Todo nuestro equipo trabaja muy duro para mantener a nuestros clientes contentos, pero sólo podemos hacerlo gracias a clientes increíbles como tú.
Gracias de nuevo, y esperamos volver a verte pronto.
Astounded by the bad customer service
This company sold me a faulty product i sent a video to prove the issue kettle faulty switch have to hold down they said do you want a refund or replacement i said replace as it is part of a match with toaster now they completely ignor all my messages although they give me a ticket number it is clear i am being ghosted this is appalling behaviour
21 November 2022
Reply from Mellerware
Muchas gracias Nanni!
Nos alegra el día saber que te hemos podido proporcionar un servicio de 5 estrellas!
Bad expérience
Bad. I did my ordre on 15/10 and I have not received it.
So I am going to make a claim. Because when I did my order the delivery was 5 days….
15 October 2022
Reply from Mellerware
_Hola Virginie,_
_Gracias por haber dejado tu comentario. _
_Nos esforzamos mucho por lograr que cada experiencia del cliente sea disfrutable y realmente lamentamos el no haber sido capaces de alcanzar tus expectativas en esta oportunidad._
_Nos encantaría resolver esto lo antes posible y encontrar una solución que funcione para ti. _
_Por favor, envíanos un mensaje mediante el formulario que encontrarás en nuestra página web: _ _https://mellerware.com/pages/atencion-al-cliente_
_¡Nos encantaría continuar esta conversación!_
Good product for the money
Good product for the money. Easy to use on rugs, stairs, upholstery and in the car. Only thing is I would have preferred a bigger brush attachment.
16 September 2022
Reply from Mellerware
Gracias por confiar en nuestra marca Mike!
Great perfect
26 August 2022
Reply from Mellerware
Valerie, estamos muy felices de escuchar que has tenido una grata experiencia con nosotros!
Todo nuestro equipo trabaja muy duro para mantener a nuestros clientes contentos, pero sólo podemos hacerlo gracias a clientes increíbles como tú.
Gracias de nuevo, y esperamos volver a verte pronto.
Hello,Hello, I had specifically ordered the kettle from you, as the yellow color should be identical to the already existing toaster from your company. Unfortunately, they are two completely differen
Hello,
I had specifically ordered the kettle from you, as the yellow color should be identical to the already existing toaster from your company.
Unfortunately, they are two completely different colors.
Too bad, so I paid the item much too expensive, as identically constructed stoves from other suppliers can be had considerably cheaper.
Greetings
Joseph Reip
10 August 2022
Reply from Mellerware
_Hola JR,_
_Gracias por haber dejado tu comentario. _
_Nos esforzamos mucho por lograr que cada experiencia del cliente sea disfrutable y realmente lamentamos el no haber sido capaces de alcanzar tus expectativas en esta oportunidad._
_Nos encantaría resolver esto lo antes posible y encontrar una solución que funcione para ti. _
_Por favor, envíanos un mensaje mediante el formulario que encontrarás en nuestra página web: _ _https://mellerware.com/pages/atencion-al-cliente_
_¡Nos encantaría continuar esta conversación!_
I've recently bought two products and…
I've recently bought two products and I'm really impressed.
Easy to install and effective.
I'm only afraid I couldn't find light replacement in the next years.
25 July 2022
Reply from Mellerware
Martina, estamos muy felices de escuchar que has tenido una grata experiencia con nosotros!
Todo nuestro equipo trabaja muy duro para mantener a nuestros clientes contentos, pero sólo podemos hacerlo gracias a clientes increíbles como tú.
Gracias de nuevo, y esperamos volver a verte pronto.
Great frothing machine & exceptional…
Great frothing machine & exceptional value for money
16 May 2022
Reply from Mellerware
Muchas gracias Tanya!
Good quality
I've ordered the small pet feeder and the kettle from this brand. The pet feeder has a very good quality camera to watch your pets, the app to control it is very easy to use and works well. The kettle looks pretty and is also good quality.
25 April 2022
Reply from Mellerware
Muchísimas gracias por su valoración!
Mellerware Team
Reply from Mellerware
Agradecemos enormemente tu valoración!
Mellerware Team
Reply from Mellerware
Muchísimas gracias!
Mellerware Team
Product arrived promptly
Product arrived promptly, neatly packaged, robust box yet easy to open, contained all we could wish for: the robot vacuum, manual, remote control and spare parts. Very happy.
1 March 2022
Reply from Mellerware
Buenas tardes
Muchísimas gracias por su valoración!
Mellerware Team
Resolved: Broken vacuum, ignored by customer service
UPDATE: Thank you to Marc from Mellerware for getting in touch with me and resolving my issue. Mellerware have now provided me with a new vacuum and I shall see how it performs over the next few weeks.
OG POST: Ordered a mellerware vacuum and after a couple of weeks it started to lose power, mellerware sent a replacement and it was damaged on arrival and now they are simply ignoring any communication and I'm without a vacuum. Ridiculous. Stay away from this company.
20 February 2022
Unprompted review
Reply from Mellerware
Hello Christian,
We have contacted you in order to solve this issue as soon as possible.
We are looking forward your comments,
Thank you.
Mellerware Team
We were satisfied with Mellerware…
We were satisfied with Mellerware because the minute i reported the extra fees added for express delivery that was not fulfilled, they reversed the charges the next day.
13 February 2022
Reply from Mellerware
Muchísimas gracias por tu valoración!
Mellerware Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.