Mejuri Reviews 5,384

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,073 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and craftsmanship of the products, often highlighting their unique and elegant designs. Many appreciate the wide selection of jewelry available, suitable for various tastes and occasions. The staff and customer service are frequently commended for being friendly, helpful, and responsive, making the shopping experience pleasant and efficient. However, some customers expressed dissatisfaction with the durability of certain items, particularly regarding clasps and the longevity of some gold pieces, with a few reporting issues like breakage or tarnishing after a short period. There were also occasional concerns about the pricing of some items, with a minority feeling they were expensive compared to the perceived quality or alternatives.

What people talk about most

Product

Customers consistently express satisfaction with the product quality, often highlighting the elegant designs... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as well-made,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

Staff

People report positive experiences with staff. Customers consistently praise the staff for being friendly,... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the reasonable and affordable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Richard at Ossington location was amazing. So caring, and his attention to detail was above average. My only feedback is that Mejuri discontinues items way too frequently. It's disappointing to have b... See more

Rated 4 out of 5 stars

Excellent products, craftsmanship is spot on. The diamond initial charm is fantastic. The chain is really nice too, however, when the chain arrived it was quite tangled. It was on a little square th... See more

Rated 4 out of 5 stars

I have been a loyal customer since 2019. I purchased an item to commemorate the death of a dearly loved family pet, it was to be a Christmas gift. Upon opening of the item I was shocked, it was not w... See more

Rated 4 out of 5 stars

There isn't a Mejuri store in the city where I live (Dallas). So, if I'm in a city that has one I always go in and get something for myself to remember the trip. My experience in Chicago was the worst... See more


Company details

  1. Shopping & Fashion

Written by the company

Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful Experiences

Website was easy to navigate, plenty of options to choose from. Delivery was quick and very well packaged. Customer service was polite and prompt, you get to speak with a representative.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

The quality is top tier

The quality is top tier! I have purchased a couple of the 14K gold pieces and years later, after constant wear, they are still just as beautiful as the day I received them.
Very happy as a customer over all!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Merjuri

The company takes great care of packaging. Customer Service is excellent and the products alone are unique and of great quality.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, LOVE their designs and wonderful + responsive customer service. Returning to this brand over and over again.

26 March 2026
Rated 5 out of 5 stars

Pearl design in mejuri are unique.

Pearl design in mejuri are unique.. they are pieces made refined to stand out. I got two pearls from different year with different design my go to for a special occasion and spend reasonable price for its finest design few choices of pearls but beautifully and uniquely thought not a copy cat of other jewelry shops.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Great and quick service

Great and quick service. Needed an exchange for a broken hoop earring and they managed it well! Love the products. I bought an Onyx pendant necklace for my teen son here, it is beautiful and high quality for a great price.

29 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look