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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and engaging personalities, making tours informative and enjoyable. Many people highlight the ease of finding meeting points and the overall smooth user experience. Consumers frequently mention that the guides provide interesting facts and insights, enhancing their understanding of the visited sites. However, some customers also noted occasional issues with language barriers, where guides primarily spoke a language the customer didn't understand, leading to a less engaging experience. A few other people also felt that some guides were less proficient in English than expected.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and engaging... See more

Location

Reviewers highlight positive aspects of location. Customers praise the tours to historical and holy sites... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the experience highly enjoyable,... See more

Based on these reviews

Rated 5 out of 5 stars

Sometimes tourism transactions are with an anonymous and unresponsive website. But there are real people behind Megapass Istanbul. Should you have a problem or need explanation, the people behind Me... See more

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Rated 5 out of 5 stars

We went to visit the blue mosque in Istanbul, and our guide was Mehmet! From the start a very friendly and open person, easy to approach and ask all kind of questions. During the tour it was clear he... See more

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Rated 5 out of 5 stars

Our Prague trip went better than we ever expected, thanks to Megapass! It was very easy to find the meeting point for our trips, they were really helpful and kind. Megapass will probably be my first c... See more

Rated 5 out of 5 stars

Mehmet did a really good job. He was very friendly and informative and answered our questions really well. Also due to flight conplications we couldnt meet the first appointment on sunday. We were... See more

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Rated 4 out of 5 stars

We booked the Basilique Citerne guide tour, we paid 32€ by Booking and we hade almost a private one, we were 2 couples for the tour. It was a quick one because of the monument (you didn’t need a guide... See more

Company replied

Rated 5 out of 5 stars

We took guided tour of three sites, Aya Sofia, Blue Mosque, Basilica. Fantastic tour with Hal - he made it really entertaining and interesting. Would recommend!!

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Rated 5 out of 5 stars

We did a tour of the blue mosque and Hagia Sophia with Hal. Hal was an amazing guide. Super informative and answered all our questions with delight. Would highly recommend!

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Rated 5 out of 5 stars

Had a fantastic tour of the Basilica Cistern, the Blue Mosque and the Hagia Sophia with our wonderful and highly informative tour guide Hal! Highly recommend this tour! 😃 Thanks Hal! Jason

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Rated 5 out of 5 stars

Mehmet was an amazing tour guide and explained every aspect of each site so well. He was clear and thoughtful in his explanations without overloading you with information. Definitely recommend to anyo... See more

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Rated 4 out of 5 stars

A must visit for three very important historical sites. Hal was our guide today. He was knowledgeable and he gave us many interesting facts about the sites we visited today. Friendly and eager to... See more

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Rated 5 out of 5 stars

Hal was very accomodating and knowledgeable on the Basilica Cistern tour. Very professional and speaks very good English for an English speaking tour. Well done Hal.

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Rated 5 out of 5 stars

Hal was an amazing tour guide, he knew all kinds of fun history that we otherwise would not have heard about!

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Rated 5 out of 5 stars

Used MegaPass the first time on our trip to Antalya. Really took away lots of mental load and the price for the classic pass was fair. I want to point out Batuhan who was incredibly helpful and nice... See more

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Rated 5 out of 5 stars

Haluk was a great tour guide. He manage to keep our interest high during all the time of the tour. Lots of funfacts and interesting thing that can not be found everywhere

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Rated 5 out of 5 stars

Michael was our guide - he was great, very informative and very good at explaining. I learned a lot about the local attractions, culture and religion :)

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Rated 5 out of 5 stars

Excellent trip to the Blue Mosque, Basilica Cistern and Hagid Sophia with Michael. Very informative, a good pace and very friendly/thoughtful.

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Rated 5 out of 5 stars

Hal was an awesome guide, providing all the explanation about the Blue Mosque. Thanks a lot Hal, we appreciate!

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Rated 5 out of 5 stars

Great experience with our guide (HL) very knowledgeable and answering all our questions with great energy Thanks a lot!

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Rated 5 out of 5 stars

We had a great tour by Cenker Yüksel, highly entertaining during the queue and had many interesting stories about the mosque and it's past.

Rated 5 out of 5 stars

Hal from Megapass was a fantastic guide. Will definitely do this again.

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Rated 5 out of 5 stars

The guide is very nice and prepared. His English is good and very comprehensible. Very kind and available attitude.

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Rated 5 out of 5 stars

Hal was a great guide, very knowledgeable and interesting! The tour was also well organized

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Rated 5 out of 5 stars

The guide Haluk and the tour were so great that we decided to join the guide for lunch and another tour in the afternoon! Thanks Haluk!

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Rated 5 out of 5 stars

We got a boat tour and a castle tour in Prague. Totally worth it, thanks for making our trip memorable and pleasant.

Rated 5 out of 5 stars

Hal just gave me a fantastic tour of the Mosque and the courtyard. Absolutely world class. Thank you!

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Rated 5 out of 5 stars

I really enjoyed the tour. Haluk was very nice and helpful! Thank you so much for this experience!)

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Rated 5 out of 5 stars

Thanks Cenker for the wonderful tour of the Blue Mosque and Hagia Sophia.

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Rated 1 out of 5 stars

I would give zero stars if this was an option. During my recent stay in Turkey, I booked an all-day tour with Megapass called "Demre, Myra, and Kekova Sunken City Tour from Antalya". On the w... See more

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Rated 5 out of 5 stars

Had an amazing time on this tour. Gave us plenty of time to take pictures and knew all the good spots. No lines at all. Hal is the best!! Highly recommend.

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Rated 5 out of 5 stars

Nice walking tour with Hal. Three hours in Sultanahmet

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Rated 5 out of 5 stars

We have a done a great tour with Hal. The experience has been great and the tour it’s fantastic. Thanks to Hal.

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Rated 5 out of 5 stars

Hal is a wonderful tour guide, and made the experience of visiting the Blue Mosque educational and fun.

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Rated 5 out of 5 stars

Great tour guide, very patient with our child. We had a wonderful time.

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Rated 2 out of 5 stars

I didnt like it. Haluk was a bit approximative and didnt speak english very well. Fortunatly the buildings were great.

Company replied

Rated 5 out of 5 stars

Hal was amazing! Great tour over 2.5 hours through the Topaki Palace, viewing the Harem and gardens. Really informative and funny, with great little insights into the history of the sultanate and cult... See more

Company replied


Company details

  1. Travel Agency

Written by the company

MegaPass makes exploring top destinations easy and affordable. From skip-the-line tickets to curated tours and city passes, we help you discover iconic landmarks and hidden gems across Europe and the Middle East. Whether it’s the vibrant streets of Paris, Lisbon, Istanbul, or the charm of Cappadocia, Barcelona, Prague, Vienna, Berlin, MegaPass offers seamless travel experiences for every explorer. Save time, see more, and enjoy your trip with MegaPass. Your next adventure starts here!


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Topkapi palace tour with tour guide Hal

We had an amazing tour with our tour guide Hal. He told us everything incredibly well with interesting anecdotes and facts. He knew the best places to look for, where the best views were and more. All in all it was a highly enjoyable experience!

21 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your wonderful review! We're delighted to hear that Hal made your Topkapi Palace tour so enjoyable with his knowledge, anecdotes, and helpful tips. We're glad you had such a great experience!

Rated 5 out of 5 stars

We had the Topkapi palace tour with Hal

We had the Topkapi Palace tour with Hal, nothing to complain. One of the most amazing tours ive had. Very animated, knows a lot about everything. Highly recommend!

Saw the whole Palace, all rooms, bathrooms, villas, gardens, views including all the jewels and treasures.

21 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your wonderful review! We're delighted to hear that you had such an amazing experience at Topkapi Palace with Hal. His knowledge and energy truly make the tour special. We appreciate your recommendation!

Rated 5 out of 5 stars

Topkapi palace tour with Hal

Our guide (Hal) was really great, he showed us so much and was really funny! He made the tour so much more interesting and fun! I would highly recommend.

21 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your kind review! We're glad to hear that Hal made your Topkapi Palace tour both fun and informative. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Hal was amazing - tour of Topaki Palace

Hal was amazing! Great tour over 2.5 hours through the Topaki Palace, viewing the Harem and gardens. Really informative and funny, with great little insights into the history of the sultanate and culture. Highly recommended! Hal was funny and very informed.

20 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your wonderful review! We're delighted to hear that Hal made your Topkapi Palace tour so engaging and enjoyable with his knowledge, humor, and insights into the history and culture. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Michael was great - amazing tour of the Blue Mosque

Michael was our guide - he was great, very informative and very good at explaining. I learned a lot about the local attractions, culture and religion :)

12 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your feedback! We're glad you had an amazing tour of the Blue Mosque with Michael and enjoyed learning about the local culture, religion, and attractions. Your kind words mean a lot!

Rated 5 out of 5 stars

You won’t regret this tour

Hal was very accomodating and knowledgeable on the Basilica Cistern tour. Very professional and speaks very good English for an English speaking tour.

Well done Hal.

9 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your kind words! We're so glad you had a great experience on the Basilica Cistern tour with Haluk. It's wonderful to hear that his professionalism, knowledge, and excellent English made the tour even more enjoyable. We appreciate your recommendation!

Rated 5 out of 5 stars

Haluk is very funny its explaining Abt…

Haluk is very funny its explaining Abt the visit was interesting we have spent a good Time with him

9 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your feedback! We're glad you had a good time with Haluk and found his explanations both interesting and fun. It’s great to hear the tour was enjoyable!

Rated 4 out of 5 stars

Basilique Citerne tour guide

We booked the Basilique Citerne guide tour, we paid 32€ by Booking and we hade almost a private one, we were 2 couples for the tour. It was a quick one because of the monument (you didn’t need a guide in my opinion) but our one was funny and gave us some interesting facts

8 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your honest feedback! We're glad you enjoyed the intimate group size and that your guide made it fun with interesting facts. While the Basilica Cistern can be explored independently, we’re happy to hear the guide added a nice touch to your visit!

Rated 5 out of 5 stars

Great tour! Would recommend

Hal was a great guide, very knowledgeable and interesting! The tour was also well organized

7 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your feedback! We're glad you had a great and well-organized tour with Hal. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Hal was an amazing tour guide

Hal was an amazing tour guide, he knew all kinds of fun history that we otherwise would not have heard about!

7 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your great feedback! We're thrilled to hear that Haluk made your tour special with his fun and insightful stories. It's always wonderful to explore history through the eyes of a passionate guide!

Rated 5 out of 5 stars

Very interesting speech and a very…

Very interesting speech and a very pleasant guide Hal

6 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your feedback! We're glad you found the tour interesting and enjoyed Haluk's pleasant and engaging guidance. We appreciate your kind words!

Rated 5 out of 5 stars

Very friendly and competent guide

Very friendly and competent guide! It has been a great tour! I really enjoyed it!

5 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your kind words! We're thrilled to hear you had a great tour and enjoyed the company of a friendly and competent guide. Your feedback is much appreciated!

Rated 2 out of 5 stars

I didnt like it

I didnt like it. Haluk was a bit approximative and didnt speak english very well. Fortunatly the buildings were great.

4 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your honest feedback. We're sorry to hear the experience didn’t meet your expectations. We’ll be sure to pass this along to the team for improvement. If there’s anything we can do to make it right, please don’t hesitate to reach out to order@megapass.com

Rated 5 out of 5 stars

Fantastic tour

Fantastic tour. Hal uk was very knowledgeable. Thank you so much.

4 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your feedback! We're glad you had a fantastic tour and enjoyed Haluk’s knowledge and guidance. It means a lot to us!

Rated 5 out of 5 stars

We had the full tour with hul !

We had the full tour with hul . He was such a great tour , very informative with great little secrets for each monument!

2 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your kind words! We're so glad you enjoyed the full tour with Hal and found it informative with those special little insights at each monument. We appreciate your feedback!

Rated 5 out of 5 stars

Haluk is a great guide and very…

Haluk is a great guide and very informative. The jokes were my favorite.

2 February 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your feedback! We're glad you had a great and entertaining experience with Haluk—happy to hear his jokes made the tour even more enjoyable!

Rated 5 out of 5 stars

Haluk was a great Guide

Haluk was a great Guide. It was very informeted and interesting. Thank You!

29 January 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your kind words! We're happy to hear that Haluk made your tour informative and interesting. We appreciate your feedback!

Rated 5 out of 5 stars

Great guide

Great guide, friendly, open to questions and good english

24 January 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your feedback! We're glad you had a great experience with a friendly and knowledgeable guide who was open to questions and spoke excellent English.

Rated 4 out of 5 stars

Lovely experience

A must visit for three very important historical sites.
Hal was our guide today.
He was knowledgeable and he gave us many interesting facts about the sites we visited today.
Friendly and eager to answer any questions we had.

17 January 2026
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your lovely review! We're so glad you enjoyed visiting these important historical sites with Haluk. His knowledge and friendly approach really make a difference. We're happy to hear he made your experience memorable!

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