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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and engaging personalities, making tours informative and enjoyable. Many people highlight the ease of finding meeting points and the overall smooth user experience. Consumers frequently mention that the guides provide interesting facts and insights, enhancing their understanding of the visited sites. However, some customers also noted occasional issues with language barriers, where guides primarily spoke a language the customer didn't understand, leading to a less engaging experience. A few other people also felt that some guides were less proficient in English than expected.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and engaging... See more

Location

Reviewers highlight positive aspects of location. Customers praise the tours to historical and holy sites... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the experience highly enjoyable,... See more

Based on these reviews

Rated 5 out of 5 stars

Sometimes tourism transactions are with an anonymous and unresponsive website. But there are real people behind Megapass Istanbul. Should you have a problem or need explanation, the people behind Me... See more

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Rated 5 out of 5 stars

We went to visit the blue mosque in Istanbul, and our guide was Mehmet! From the start a very friendly and open person, easy to approach and ask all kind of questions. During the tour it was clear he... See more

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Rated 5 out of 5 stars

Our Prague trip went better than we ever expected, thanks to Megapass! It was very easy to find the meeting point for our trips, they were really helpful and kind. Megapass will probably be my first c... See more

Rated 5 out of 5 stars

Mehmet did a really good job. He was very friendly and informative and answered our questions really well. Also due to flight conplications we couldnt meet the first appointment on sunday. We were... See more

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Rated 4 out of 5 stars

We booked the Basilique Citerne guide tour, we paid 32€ by Booking and we hade almost a private one, we were 2 couples for the tour. It was a quick one because of the monument (you didn’t need a guide... See more

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Rated 5 out of 5 stars

We took guided tour of three sites, Aya Sofia, Blue Mosque, Basilica. Fantastic tour with Hal - he made it really entertaining and interesting. Would recommend!!

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Rated 5 out of 5 stars

We did a tour of the blue mosque and Hagia Sophia with Hal. Hal was an amazing guide. Super informative and answered all our questions with delight. Would highly recommend!

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Rated 5 out of 5 stars

Had a fantastic tour of the Basilica Cistern, the Blue Mosque and the Hagia Sophia with our wonderful and highly informative tour guide Hal! Highly recommend this tour! 😃 Thanks Hal! Jason

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Rated 5 out of 5 stars

Mehmet was an amazing tour guide and explained every aspect of each site so well. He was clear and thoughtful in his explanations without overloading you with information. Definitely recommend to anyo... See more

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Rated 4 out of 5 stars

A must visit for three very important historical sites. Hal was our guide today. He was knowledgeable and he gave us many interesting facts about the sites we visited today. Friendly and eager to... See more

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Rated 5 out of 5 stars

Hal was very accomodating and knowledgeable on the Basilica Cistern tour. Very professional and speaks very good English for an English speaking tour. Well done Hal.

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Rated 5 out of 5 stars

Hal was an amazing tour guide, he knew all kinds of fun history that we otherwise would not have heard about!

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Rated 5 out of 5 stars

Used MegaPass the first time on our trip to Antalya. Really took away lots of mental load and the price for the classic pass was fair. I want to point out Batuhan who was incredibly helpful and nice... See more

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Rated 5 out of 5 stars

Haluk was a great tour guide. He manage to keep our interest high during all the time of the tour. Lots of funfacts and interesting thing that can not be found everywhere

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Rated 5 out of 5 stars

Michael was our guide - he was great, very informative and very good at explaining. I learned a lot about the local attractions, culture and religion :)

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Rated 5 out of 5 stars

Excellent trip to the Blue Mosque, Basilica Cistern and Hagid Sophia with Michael. Very informative, a good pace and very friendly/thoughtful.

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Rated 5 out of 5 stars

Hal was an awesome guide, providing all the explanation about the Blue Mosque. Thanks a lot Hal, we appreciate!

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Rated 5 out of 5 stars

Great experience with our guide (HL) very knowledgeable and answering all our questions with great energy Thanks a lot!

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Rated 5 out of 5 stars

We had a great tour by Cenker Yüksel, highly entertaining during the queue and had many interesting stories about the mosque and it's past.

Rated 5 out of 5 stars

Hal from Megapass was a fantastic guide. Will definitely do this again.

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Rated 5 out of 5 stars

The guide is very nice and prepared. His English is good and very comprehensible. Very kind and available attitude.

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Rated 5 out of 5 stars

Hal was a great guide, very knowledgeable and interesting! The tour was also well organized

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Rated 5 out of 5 stars

The guide Haluk and the tour were so great that we decided to join the guide for lunch and another tour in the afternoon! Thanks Haluk!

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Rated 5 out of 5 stars

We got a boat tour and a castle tour in Prague. Totally worth it, thanks for making our trip memorable and pleasant.

Rated 5 out of 5 stars

Hal just gave me a fantastic tour of the Mosque and the courtyard. Absolutely world class. Thank you!

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Rated 5 out of 5 stars

I really enjoyed the tour. Haluk was very nice and helpful! Thank you so much for this experience!)

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Rated 5 out of 5 stars

Thanks Cenker for the wonderful tour of the Blue Mosque and Hagia Sophia.

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Rated 1 out of 5 stars

I would give zero stars if this was an option. During my recent stay in Turkey, I booked an all-day tour with Megapass called "Demre, Myra, and Kekova Sunken City Tour from Antalya". On the w... See more

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Rated 5 out of 5 stars

Had an amazing time on this tour. Gave us plenty of time to take pictures and knew all the good spots. No lines at all. Hal is the best!! Highly recommend.

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Rated 5 out of 5 stars

Nice walking tour with Hal. Three hours in Sultanahmet

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Rated 5 out of 5 stars

We have a done a great tour with Hal. The experience has been great and the tour it’s fantastic. Thanks to Hal.

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Rated 5 out of 5 stars

Hal is a wonderful tour guide, and made the experience of visiting the Blue Mosque educational and fun.

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Rated 5 out of 5 stars

Great tour guide, very patient with our child. We had a wonderful time.

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Rated 2 out of 5 stars

I didnt like it. Haluk was a bit approximative and didnt speak english very well. Fortunatly the buildings were great.

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Rated 5 out of 5 stars

Hal was amazing! Great tour over 2.5 hours through the Topaki Palace, viewing the Harem and gardens. Really informative and funny, with great little insights into the history of the sultanate and cult... See more

Company replied


Company details

  1. Travel Agency

Written by the company

MegaPass makes exploring top destinations easy and affordable. From skip-the-line tickets to curated tours and city passes, we help you discover iconic landmarks and hidden gems across Europe and the Middle East. Whether it’s the vibrant streets of Paris, Lisbon, Istanbul, or the charm of Cappadocia, Barcelona, Prague, Vienna, Berlin, MegaPass offers seamless travel experiences for every explorer. Save time, see more, and enjoy your trip with MegaPass. Your next adventure starts here!


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Haluk was great

Haluk was great. The best and very kind guide. Thank you Haluk

17 December 2025
Unprompted review
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Reply from MegaPass

Thank you for your kind words! We're happy to hear that Haluk made your tour special with his kindness and guidance.

Rated 5 out of 5 stars

Used MegaPass the first time on our…

Used MegaPass the first time on our trip to Antalya. Really took away lots of mental load and the price for the classic pass was fair. I want to point out Batuhan who was incredibly helpful and nice.

Thank you Batuhan!

5 December 2025
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your wonderful feedback! We're so glad MegaPass made your trip to Antalya easier and more enjoyable.

Rated 1 out of 5 stars

The tour from hell. Zero stars if it was an option...

I would give zero stars if this was an option.

During my recent stay in Turkey, I booked an all-day tour with Megapass called "Demre, Myra, and Kekova Sunken City Tour from Antalya". On the website, the tour was advertised as being in English with a pick up time of 8am.

On the evening before the tour, I received an email confirming the pick up location and time. To my (unpleasant) surprise, the pickup time was now 5:30am and not 8am - a bit of a difference. At 5am on the day of the tour I received a phone call and a number of Whatsapp messages in Turkish (I don't speak Turkish) informing me that the pickup time was now 5:15am. The rest of the messages I didn't understand and neither Google Translate nor Google Maps were helpful. So I decided to go to the original pickup location, and eventually a minibus turned up. We picked up some more guests and eventually arrived at a petrol station, where people were put into different busses depending on which tour they had booked.

Once I was on the correct bus for my tour, it turned out that the tour guide spoke almost exclusively Russian (I don't speak Russian) and she pretty much talked non-stop for the entire duration of the all-day tour. I didn't understand anything at all and by the end of the day, I had absolutely had it. There were also three German tourists on the bus - they were under the impression that they had booked a German tour, and they very much had the same nasty surprise.

The sites we visited were nice (not that I could tell you anything about them since I understood exactly nothing), but that did not make up for the overall disastrous experience. This was the literally the tour from hell. Would not recommend at all.

2 November 2025
Unprompted review
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Reply from MegaPass

Hi Elisabeth, thank you for sharing your feedback and we are very sorry for what you experienced.

This should not have happened. The wrong pickup time and the wrong tour language are unacceptable and far from the service we aim to provide.

We have already reached out to you directly and processed a full refund for your tour. We are now investigating this case in detail with our local partner to make sure this does not happen again.

Thank you again for bringing this to our attention.

MegaPass

Rated 5 out of 5 stars

Megapass, you are a great travelling buddy!

Our Prague trip went better than we ever expected, thanks to Megapass! It was very easy to find the meeting point for our trips, they were really helpful and kind. Megapass will probably be my first choice when arranging a touristic trip, with their great prices and customer service. Thank you Megapass, especially Aybuke! :)

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Blue Mosque, Basilica Cistern, Hagid Sophia

Excellent trip to the Blue Mosque, Basilica Cistern and Hagid Sophia with Michael. Very informative, a good pace and very friendly/thoughtful.

14 July 2025
Unprompted review
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Reply from MegaPass

Thank you for your feedback! We're glad you had an excellent and informative tour with Michael.

Rated 5 out of 5 stars

US tourist

Great tour guide, very patient with our child. We had a wonderful time.

3 July 2025
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you for your feedback! We're delighted to hear you had a wonderful time and appreciated the guide's patience.

Rated 1 out of 5 stars

Scammers - buyer beware

Scammers, they took my money and gave me nothing and refuse to refund

11 May 2025
Unprompted review
MegaPass logo

Reply from MegaPass

We’re truly sorry to hear about this situation John. To make things right, please reach out to us at order@megapass.com so we can review your case and assist you as quickly as possible. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Mehmed was a Great competent guide and…

Mehmed was a Great competent guide and very helpful for other tips visiting Istanbul.

24 May 2025
Unprompted review
MegaPass logo

Reply from MegaPass

Thank you, Christian! We're glad to hear that Mehmed was both knowledgeable and helpful during your visit to Istanbul. We appreciate your kind feedback!

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