I have been using Medvi now for 2 months. I had a small hiccup. I reached out to customer service for resolution. I was given a bit of contradictory information from the nurses. However, my concerns... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My doctor is great. Listens. Appointments are on time. Trustworthy. Genuinely great care. Has my personal mental health figured out and a treatment plan for what works for me. Wouldn't change provider... See more
Company replied
Hareem and Dr Sandy have gone above and beyond in making my experience with Medvidi the best. I’ve seen mental health providers for 17 years now, and this by far has been the smoothest, easiest most w... See more
Company replied
Fiya, Fiya is what made my experience fantastic today. I was having a lot of technical trouble with the intake form, had lost my temper, and almost gave up... but Fiya (bless her soul) looked right p... See more
Company replied
Company details
Written by the company
MEDvidi is an online mental health service striving to redefine the approach to mental wellness in the US. Our mission is clear and impactful: we aim to transform perceptions and enhance accessibility in the realm of mental health care. Our team comprises experienced mental health professionals, each holding the required licenses and specializations to address a broad spectrum of emotional and mental challenges. They are deeply committed to providing personalized care for attention deficit hyperactivity disorder (ADHD), anxiety disorders, depression, insomnia, weight loss management, and other mental health conditions. We prioritize convenience and effectiveness, ensuring that you can access high-quality mental health care from the comfort and privacy of your home. We strongly believe that mental health care should be as accessible and stigma-free as any other form of healthcare. We are dedicated to making our services both affordable and welcoming to all. We aim to normalize seeking mental support, and our appointment times are flexible, ensuring that help is available when you need it. By choosing MEDvidi, you are taking a decisive step towards a healthier mind and a happier life. With our caring team, user-friendly platform, and unwavering commitment to accessibility and affordability, we are here to support you on your journey to mental wellness.
Contact info
4010 Moorpark Ave, 114, 95117, San Jose, United States
- (844) 485-1477
- help@medvidi.com
- medvidi.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fiya was helpful and got my appointment…
Fiya was helpful and got my appointment scheduled
13 February 2026
Unprompted review
Reply from MEDvidi
Hi Logan McClure,
We’re glad to hear that our team was able to assist you and get your appointment scheduled smoothly. We truly appreciate you taking the time to share your experience!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Jane | MEDvidi Patient Support Team
Universally exceptional patient care
They're always fantastic at handling any issue I have had. Very promt replies & adaptable when pharmacy needs switched. My doctor is super receptive to my needs & suggestions. Fiya with customer care is very nice & helpful. Couldn't be more satisfied!
13 February 2026
Unprompted review
Reply from MEDvidi
Hi Gage Dunbar,
Thank you so much for your kind feedback!
We’re happy to hear that you’ve had a positive experience with your provider and our support team. We truly appreciate you taking the time to share your experience!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Jane| MEDvidi Patient Support Team
Weight loss for sure but automated funds withdrawal frustrating
Weight loss for sure. Goal achieved. Thats why I gave two stars.
I’d have left ZERO for their processes.
Multiple duplicates needed to order/reorder. I spoke with a Dr only once but they needed so many forms filling in it was beyond ridiculous. Then worst of all was the automatic withdrawal of funds each month despite wanting to take a break on two occasions and having communicated that with several people over the phone and in emails. Then being on hold to speak to some poor person who explains that despite the customer having expressly requested NO MORE meds or charges, they can’t refund you today- it’ll take as long as it takes and they take no responsibility over it. Not fun when you’re counting your Pennies and $400 gets wiped out of your account against your wishes on three occasions. I have left MEDVi and will never return. The customer service is dreadful and poorly managed. Go elsewhere!
9 February 2026
Unprompted review
Reply from MEDvidi
Hi Ronald,
We’re sorry to hear about your experience. Upon reviewing your review, it appears that you are referring to MEDVI, not MedVidi, as clearly mentioned in your message. The $400 charges you mentioned do not match any MedVidi services. MedVidi does not provide order services. We recommend reaching out directly to the MEDVI support team for assistance with your concerns.
Regards,
Janet| MEDvidi Patient Support Team
Diana Watson was very helpful
9 February 2026
Unprompted review
Reply from MEDvidi
Hi Just Smith,
Thank you for your kind feedback! We’re so glad to hear that Diana Watson was very helpful. We truly appreciate you taking the time to share your experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Great Customer Service
11 February 2026
Unprompted review
Reply from MEDvidi
Hi J M,
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience with our customer service team.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Reply from MEDvidi
Hi Holly Bromaghim,
Thank you for your kind feedback. We’re so glad to hear that Diana provided such attentive and supportive care. Your appreciation will be shared with her and the team.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
She was great
11 February 2026
Unprompted review
Reply from MEDvidi
Hi Jennifer Bailey,
Thank you for your kind words! We’re so glad to hear you had a great experience. We truly appreciate your feedback and look forward to supporting you again in the future!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Diana Watson went above & beyond
Diana Watson went above and beyond for me yesterday. My doctor was amazing too. but usually when I have issues with the doctor and I try and call the office it’s very hard to get in touch with someone but not only did Diana make sure I was comfortable. She called back to update me every step of the way. There’s even one point where someone else answered and I was a little confused by what they said so Diana made sure to call me herself. I work in the medical field as well and I know it takes a special person to work in this field and I believe Diana is one of them. Thank you so much Diana for your help yesterday and anyone who has the pleasure of getting to work with you is so lucky and I hope your team knows how valuable you are.
9 February 2026
Unprompted review
Reply from MEDvidi
Hi Lizzie Powell,
Thank you for your kind feedback. We’re so glad to hear that Diana provided such attentive and supportive care. Your appreciation will be shared with her and the team.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Fiya (customer service) is awesome!
Fiya (customer service) was awesome, knowledgeable, understanding and super fast! communication 5 stars, she deserves a raise!
Dr. Grigg is understanding and professional.
never had any issues with this place!
9 February 2026
Unprompted review
Reply from MEDvidi
Hi Holly Isbell,
Thank you for your amazing feedback! We’re so glad to hear that Fiya provided fast, knowledgeable, and understanding support, and that Dr. Grigg was professional and compassionate. We truly appreciate your kind words and continued trust in us!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
The lady that took care of me getting…
The lady that took care of me getting my super bill to build my own insurance was very professional. Very polite and made sure that I got my bill. I got it as soon as I hung up with her and then she even called me back to make sure that I received it. She did a wonderful job. Good employee, she's a keeper
9 February 2026
Unprompted review
Reply from MEDvidi
Hi Kelly Robinson,
Thank you for the wonderful feedback! We’re glad to hear she was professional, polite, and made sure you received your superbill promptly. We truly appreciate your kind words.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Samantha is fantastic
Samantha is fantastic! I have a time sensitive form that needs to be filled out. She is doing everything in her power to help!!
9 February 2026
Unprompted review
Reply from MEDvidi
Hi Maggie Maher,
We’re thrilled to hear that Samantha was able to assist you so effectively! Thank you for sharing your feedback, we truly appreciate it and will pass it along to her.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Had a small technical problem
Had a small technical problem, called and Fiya was very helpful and patient
9 February 2026
Unprompted review
Reply from MEDvidi
Hi Marissa Ani,
We’re glad to hear that Fiya was very helpful and patient in resolving the technical issue. Thank you for sharing your experience—we truly appreciate the feedback.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Diana Watson was very helpful and kind.
9 February 2026
Unprompted review
Reply from MEDvidi
Hi Naomi Meador,
We’re happy to hear that Diana Watson was very helpful and kind. Thank you for taking the time to share your positive feedback. We truly appreciate it.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Very helpful called me right back to…
Very helpful called me right back to fix the issue and everything went smoothly. Fiya is who i spoke with very friendly and on top of everything.
5 February 2026
Unprompted review
Reply from MEDvidi
Hi Stephanie Fawcett Lewis,
Thank you for your feedback! We’re happy to hear the issue was resolved promptly and that your experience went smoothly. We appreciate you taking the time to share this with us.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Jane| MEDvidi Patient Support Team
My experience was excellent but my meds…
My experience was excellent but my meds still isn’t at the pharmacy what’s taken so long?
6 February 2026
Unprompted review
Reply from MEDvidi
Hi Jes Artrip,
We’re really glad to hear you had an excellent experience—thank you for sharing that.
We’re sorry for the delay in getting your medication to the pharmacy. Prescription processing can sometimes take longer due to pharmacy verification, provider review, or inventory checks. Our team is actively working to ensure everything is completed as quickly as possible.
If you’d like a specific update, please reach out to us at help@medvidi.com with your details so we can look into this right away and assist you further.
Regards,
Janet| MEDvidi Patient Support Team
Alot of Money To Be Shut Down in Moments
As a 35-year-old professional seeking genuine support for ADHD symptoms that have long impacted my daily life, I turned to MedVidi with high hopes. Instead, I encountered a session that was not only unproductive but deeply invalidating. For the full 30 minutes, the practitioner projected unfounded assumptions onto me, framing my concerns as mere "drug-seeking" behavior rather than a valid request for medical evaluation. Despite my clean record and absence of any substance abuse history, she constructed a fabricated narrative of my life—one entirely disconnected from the facts I presented—effectively gaslighting me into questioning my own reality.
I was shut down repeatedly when attempting to clarify my symptoms and history, with no meaningful listening or engagement. This approach felt like a sales pitch for denial rather than a clinical assessment, culminating in a refusal of any prescription or further support. The $300 investment was utterly wasted, leaving me more frustrated and unsupported than before.
MedVidi's model prioritizes skepticism over empathy, potentially deterring those in real need. I urge potential patients to explore alternatives—services like Circle Medical or ADHD Online may offer the respectful, evidence-based care this lacked. One star: Proceed with caution.
6 February 2026
Unprompted review
Reply from MEDvidi
Hi Mr Moon,
We’re sorry to hear about your experience and understand how frustrating this must have been. Unfortunately, we’re unable to locate your file in our system based on the information provided. To allow us to review this further and assist you properly, please reach out to us directly at help@medvidi.com
with any additional details. Our support team will be happy to look into this for you.
Regards,
Janet| MEDvidi Patient Support Team
Representative (Fiya) was patient and…
Representative (Fiya) was patient and helpful
5 February 2026
Unprompted review
Reply from MEDvidi
Hi Jacques Jacques,
Thank you for your kind words! We’re glad to hear that Fiya was patient and helpful during your interaction. We truly appreciate you taking the time to share your positive experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Elizabeth was friendly and very helpful with…
She was friendly and very helpful with correcting my problem.
4 February 2026
Unprompted review
Reply from MEDvidi
Hi Helen,
Thank you for your kind words! We’re glad to hear she was friendly and helpful in resolving your concern. We truly appreciate your feedback and will be sure to share it with her.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Reply from MEDvidi
Hi Priscila Kavaliausku,
Thank you for your kind feedback! We’re glad you had a positive experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Thank you for the prompt help and kind…
Thank you for the prompt help and kind assistance
4 February 2026
Unprompted review
Reply from MEDvidi
Hi John Caprood,
You’re welcome. We’re glad we could assist and are always available should you need further support.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
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