Nothing particularly special about the Medi-Grade stuff. The mask was a bit ill-fitting, so if you’re buying it in the hope of tackling under-eye bags, I wouldn’t bother as it barely makes contact wit... See more
Company replied
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See what reviewers are saying
After months of wrestling with a very sore neck, probably caused by spending long hours at my computer, and spending hundreds on physio, I ordered Medi Grade's inflatable neck traction device. It's pl... See more
Company replied
I purchased this product after suffering from severe neck pain intermittently over one month. Unfortunately before I had the opportunity to use, miraculously the neck pain is gone. However I tried thi... See more
Company replied
I booked to see a Doctor as my hearing seemed low, and my left ear painful, and I had a two week wait. After a week I thought I would give this a go. Well I tried for two or three bottles worth and... See more
Company replied
Company details
Written by the company
Medi Grade combines innovative healthcare products with home use functionality.
Contact info
Medina House, YO16 4LZ, Bridlington, United Kingdom
- info@medigrade.store
- medigrade.store
4.4
Excellent
464 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery fast and goods well…
Delivery fast and goods well packed,also mask really comfortable to sleep t, bought two so sister getting a surprise in her Xmas stocking.
8 November 2022
Reply from Medi Grade
Hi, g.Schneider,
Thank you so much for your lovely feedback! I'm glad that you enjoyed our product, that's great to hear! We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Delivery was quick
Delivery was quick, but the item itself was not. Had hoped the syringe would resolve my ear blockage, but constantly putting water into a blocked ear without being able to extract just exacerbated the discomfort!
4 November 2022
Reply from Medi Grade
Hi Paul,
Thank you for taking the time to provide a rating, your opinion is valued greatly.
I am so sorry that you’re disappointed with our product. I definitely understand how it can be frustrating to purchase a product and have it not work the way you think it should.
Your satisfaction is important so please feel free to message us and we’ll work to resolve your issues.
Kind regards,
Katrina
Medi Grade Customer Service
everything okay, I recommend
7 November 2022
Unprompted review
Reply from Medi Grade
Hi Samsung Sundio,
Thank you for taking the time to provide a 5-star rating! It helps us maintain an excellent standard of service to our customers and for you to say that we are well-recommended makes our day!
Gratefully,
Katrina
Medi Grade Customer Service
Excellent product
Excellent product, cleared wax very easily, after using olive oil for 5 days. Easy to use.
Arrived on time.
5 November 2022
Reply from Medi Grade
Hi Annette,
Thank you for the 5-star rating! Your review is important to us since they’re a direct representation of all our hard work and effort. We're so pleased that we were able to meet your expectations. We look forward to serving you for many years to come!
All the very best to you.
Gratefully,
Katrina
Medi Grade Customer Service
Speedy delivery and no problems ordering
3 November 2022
Unprompted review
Reply from Medi Grade
Hello Bev,
Thank you for the fantastic review! I am delighted to know you had a 5-Star experience. Thank you for choosing Medi Grade. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Wax easily removed
Timely delivery. Removed my husband's wax easily, saving an expensive ear syringing elsewhere.
Would recommend
2 November 2022
Unprompted review
Reply from Medi Grade
Hi A Macaskill,
Thank you so much for your lovely feedback! We are so pleased that we were able to meet your expectations. Your satisfaction is important to us and seeing that you had a 5-Star experience is the best thing we could hope for!
Kind regards,
Katrina
Medi Grade Customer Service
Speedy delivery and easy to find what I…
Speedy delivery and easy to find what I was after 5 star service
22 October 2022
Unprompted review
Reply from Medi Grade
Hi Bunnymum,
Thank you so much for your lovely 5-star feedback! Every bit of feedback like this does so much to help our company out and we are so pleased that we were able to meet your expectations.
Kind regards,
Katrina
Medi Grade Customer Service
I really like the product delivery was…
I really like the product delivery was on time. I would recommend.
30 October 2022
Unprompted review
Reply from Medi Grade
Hello there,
For you to say that we are well-recommended makes our day! Thank you for taking the time to provide a 5-star rating!
Gratefully,
Katrina
Medi Grade Customer Service
Item just as described and very fast…
Item just as described and very fast delivery
25 October 2022
Unprompted review
Reply from Medi Grade
Hi Roy,
Thank you so much for your fantastic feedback! We're delighted to know the product worked really well. That's great to hear! Thank you for choosing Medi Grade!
Kind regards,
Katrina
Medi Grade Customer Service
Very good
Item came exactly the way it was described. Neat, tidy,compact.
24 October 2022
Unprompted review
Reply from Medi Grade
Hi Jonas,
Thank you so much for your 5-star rating! We are so pleased that we were able to meet your expectations.
Kind regards,
Katrina
Medi Grade Customer Service
Shopping was easily done
Shopping was easily done, speedily despatched and received after a couple of days
19 October 2022
Unprompted review
Reply from Medi Grade
Hi David,
Thank you so much for your feedback! Your satisfaction is important to us and seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade.
Cheers!
Katrina
Medi Grade Customer Service
Just started
I just started this product, nothing much I could tell about it, when I removed the tape for reuse it, I found difficult to keep it in a place because it is sticky.
19 October 2022
Unprompted review
Reply from Medi Grade
Hi Selva,
Thank you for your feedback! I am delighted to know the product worked really well. That's great to hear! Your review is important to us since they’re a direct representation of all our hard work and effort. Thank you for choosing Medi Grade!
Kind regards,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hi Stewart,
Thank you for taking the time to provide a 5-star rating! It helps us maintain an excellent standard of service to our customers. I'm delighted to know you have received your order so quickly. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Works as intended
Works as intended, not cheap materials used, delivered could have been quicker for me but came on time
16 October 2022
Reply from Medi Grade
Hi Helina,
Thank you for your kind words. I am delighted to know you found our great product of excellent quality! We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations. Thanks for the fantastic review.
Gratefully,
Katrina
Medi Grade Customer Service
Masks really good
Masks really good. Delivered quickly. Good service.
12 October 2022
Unprompted review
Reply from Medi Grade
Hi Elizabeth,
Seeing that you had a 5-Star experience is the best thing we could hope for! It helps us maintain an excellent standard of service to our customers. Thank you for choosing Medi Grade.
Cheers!
Katrina
Medi Grade Customer Service
Fast delivery and great product
Fast delivery and great product - it works
14 October 2022
Unprompted review
Reply from Medi Grade
Hi Tinamary,
Many thanks for your 5-Star review! We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations.
All the very best to you.
Kind regards,
Katrina
Medi Grade Customer Service
Quality is noticeable
Quality is noticeable, and Royal Mail strikes impacted delivery however the company informed me of this and staff member KG was exceptional dealing with my query.
8 October 2022
Unprompted review
Reply from Medi Grade
Hello KA,
Thank you for the fantastic review! I am delighted to know you had a 5-Star experience. Thank you for choosing Medi Grade. We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
Excellent quality products at a…
Excellent quality products at a reasonable price too. Delivery was speedy too, would recommend
7 October 2022
Reply from Medi Grade
Hello Mr R,
Thanks for your purchase and for leaving a 5-star review! For you to say that we are well-recommended makes our day! Thanks for sharing your rating with us and the community.
Gratefully,
Katrina
Medi Grade Customer Service
Great service and value
Great service and value. arrived well packed will use again...
12 October 2022
Unprompted review
Reply from Medi Grade
Hello Terence,
Thanks for your purchase and for leaving a lovely review! I'm glad that you enjoyed our product, and it makes our day! Thanks for sharing your rating with us and the community.
Gratefully,
Katrina
Medi Grade Customer Service
Reply from Medi Grade
Hello Jerry,
Thank you for the fantastic review! We're so delighted to know you had a 5-Star experience. Thank you for choosing Medi Grade! We look forward to serving you for many years to come!
Gratefully,
Katrina
Medi Grade Customer Service
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