Medicspot Reviews 

12,348
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy, efficient, and quick, making the overall process straightforward and smooth from start to finish. People appreciate the excellent customer support, noting the helpfulness, prompt responses, and clear communication from staff who make them feel listened to and understood. Many found the ordering process simple and swift, with prescriptions often approved quickly. However, some customers also noted issues with customer service, reporting a lack of direct human support, slow responses to emails, and difficulties in obtaining order tracking details. A few other people also felt that the order processing was unexpectedly slow, leading to frustrating delays or even the cancellation of their essential medication, which impacted their treatment continuity.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the excellent support and quick,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process to be quick, easy,... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent support and quick responses.... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the very fast and... See more

User experience

Consumers find the user experience to be positive, with many describing it as quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really appreciate how the team handled my situation. There was an issue with my order while I was abroad, but they helped fix everything and even sent me an international prescription so I could ge... See more

Company replied

Rated 5 out of 5 stars

After being let down by my previous prescriber who have changed their criteria and stopped my treatment half way through, I have found Medicspot to be easy and helpful. Just a few short steps to compl... See more

Rated 5 out of 5 stars

This company has excellent support and customer service. Would highly recommend. Products prescribed quickly and with care. Even being away I can get prescriptions ordered and all done with a friendly... See more

Company replied

Rated 5 out of 5 stars

I booked a free call which answered all of my questions and concerns clearly. The fact that I could speak to a real person put my mind at ease in terms of credibility of the service. It was also very... See more

Company replied


Company details

  1. Weight Loss Service

Written by the company

Your weight loss journey ends here. Put a stop to endless dieting with clinically-proven weight loss treatments that can bring real, lasting results. Check your eligibility now at www.medicspot.co.uk


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(12,348)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Stars – Brilliant Service & Smooth Mounjaro Journey So Far!


I ordered my Mounjaro prescription from Medicspot at 2pm, and the whole process was impressively quick and professional. The doctor reviewed and approved my prescription the same day, and I received the injection the very next morning. Everything was seamless — no delays, no stress.

I’ve been on the starter 2.5 mg dose for 5 days now. I understand this is just the beginning, so while I haven’t felt major hunger suppression yet, I know it takes time to build up. The important thing is that the process has been safe, clear, and really well-handled by Medicspot.

What truly stood out to me was their excellent customer service. They were responsive, supportive, and made the whole experience feel easy and reassuring.

I’d 100% recommend Medicspot to anyone looking to begin their Mounjaro journey or needing a trustworthy provider. Fast delivery, great communication, and a smooth experience all round.

Looking forward to seeing the results in the coming weeks

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service including aftercare

I'm three weeks into Mounjaro prescribed by Medicspot and I couldn't be happier with their service. From the initial consultation to the aftercare everything has been great. I was apprehensive about not seeing a GP in person, but now I feel they are providing an excellent level of care to their clients, including weekly check-ins and advice, as well as a patient to patient WhatsApp group. I would recommend Medicspot to anyone looking for weight loss medication .

1 May 2025
Unprompted review
Rated 4 out of 5 stars

Hi I have just done my first order with…

Hi I have just done my first order with MEDICSPOT and the forms were very easy to fill in I could not get the right dose I requested because of shortage in the uk I have used two different companies for my weight loss but not so sure if I will continue with this company after my first order because their prices are too high on the second order I’m use to getting a discount each time but it seems with this company like most online they give you a discount for your first order only
Kevin Connelly

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

We received our order within a day, which was fantastic. However, we didn't pay much attention to its contents and only realised a day or two later that we had mistakenly thrown away the medication, thinking it was just packaging. I reached out to Medicspot, and Jeff generously arranged for a replacement to be sent out the next day, completely free of charge. What a kind and unexpected gesture! It’s reassuring to know that there are still decent people and companies out there.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant and informative.

The procedure was very clear I had no problems

20 February 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Marilyn,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Excellent

Excellent screening service prompt with all requests and questions.

25 February 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Quick

Quick, easy, just what I was after.

24 February 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi George,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Very thorough

Very thorough review, very prompt requests and responses!

20 February 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Liz,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Very satisfying

Very satisfying

19 February 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Easy system/forms to complete

Easy system/forms to complete
Liked the amount of medical background they ask for
Help is on hand if needed

18 February 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Great service

Great service. Fast and reliable. Thank you.

24 January 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Very efficient

Very efficient, professional and timely responses at every stage.

15 February 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Angus,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Brilliant service from Medicspot

Brilliant service from Medicspot.

I completed the assessment yesterday afternoon for Manjouro weight loss assistance. My prescription arrived first thing this morning & I have administered my first dose.

The procedure was fast & efficient. Everything required was well packaged & the information & usage guide was clear & concise. I was a little worried about using the pen before I received it but after carefully following the leaflet instructions & watching the video, the procedure was painless & straight forward.

Many thanks

6 February 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Andrea,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Professional

The in-depth form covered everything necessary. I was glad to provide a photo and give permission to communicate with my GP. I was assessed within the day and I received the pen the very next day.
The pen was well packaged.
I would have no problem recommending Medicspot.

5 February 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Lucie,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 4 out of 5 stars

Pretty simple with no major problems

Some of the website questionnaire was a bit clunky (small input boxes with poor scroll bars) but overall completion was pretty straightforward.

3 February 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Glyn,

Thank you for your review and for choosing Medicspot to support your weight loss journey! I've passed your feedback about the questionnaire through to our tech team, and they're always working to improve - really appreciated!

Best,

The Medicspot team

Rated 5 out of 5 stars

Great customer service

Great customer service and a rapid response/ process.

30 January 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Lauren,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

brilliant and easy website and order…

brilliant and easy website and order arrived super quick

29 January 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Kerry,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 1 out of 5 stars

wasted 30 min of my time trying to scam…

wasted 30 min of my time trying to scam me for Mounjaro treatment for weight loss. They will never tell you the price of the dose you want to buy and they will only offer you 2.g mg even if you need more and you showed them you are on 15 mg already.
Cheap way of scamming people shame on them.

26 January 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi and thank you for your review.

Our programme can't currently offer patients different starting dosages, which is why it's not advertised on our website with different price points and does not allow you to choose a different dosage when applying either.

Our team is working to be able to offer this as a solution for patients shortly, and our website and application will update when this is all in place.

I'm sorry we were not able to support your specific treatment requirements on this occasion, as they are not live or advertised on our site as of yet, and hope to be able to offer this in the near future.

Best regards,

The Medicspot Team

Rated 5 out of 5 stars

Great personalised service by Jeff and…

Great personalised service by Jeff and his team. Would highly recommend.

22 January 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Billy

Thank you for your review and for choosing Medicspot to support your weight loss journey! Safe travels!

Best,

The Medicspot team

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