Great piece of kit so far. Does exactly what it says it will do. Bit fiddly to set up but once it’s done it’s great. Would recommend for anyone that needs reminding to take tablets and have dosage... See more
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Reviews shaping this summary
Had never used a waterproof cover before but was told I would need one for showering after nail removal surgery. Easy to order and arrived promptly and had a trial run which went fine.
Bought suction machine to irrigate my sinuses. I feed saline solution with a touch of iodine into one nostril and use the suction pump in other nostril to clean out sinus. This issue stemmed from an i... See more
Medical Supplies website was easy to navigate and easy to place orders. My items were dispatched quickly and arrived within a couple of days. The lumbar support belt is excellent quality, at a rea... See more
Company details
Written by the company
Your Trusted Source for Medical and Healthcare Products At Medical Supplies, we are committed to providing individuals, carers, healthcare professionals, and organisations with top-quality medical products and exceptional customer service. Whether you're managing care at home or equipping a professional medical setting, we understand the importance of reliable supplies delivered promptly and at competitive prices. With over a decade of experience in the industry, our team of experts carefully curates a comprehensive range of healthcare solutions—from mobility aids and diagnostic tools to personal protective equipment (PPE), wound care, and everyday medical essentials. We only partner with trusted brands and certified manufacturers, ensuring that every product we sell meets the highest standards of safety, efficacy, and value. Why Choose Us? ✅ Wide Range of Trusted Medical Brands ✅ Fast and Reliable UK Delivery ✅ Expert Customer Support ✅ Secure Shopping Experience ✅ Competitive Pricing We’re proud to serve NHS trusts, private clinics, care homes, and individual customers across the UK. Our goal is simple: to help you find the right medical solutions with ease, confidence, and peace of mind. What Our Customers Say Our reviews speak for themselves—thousands of satisfied customers trust Medical Supplies for timely deliveries, helpful advice, and dependable service. We’re always striving to exceed expectations and welcome your feedback to keep improving.
Contact info
SW4 6JP, London, United Kingdom
- medicalsupplies.co.uk
4.5
Excellent
5K reviews
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The service was fast and professsional
The service was fast and professional. Delivery within 2 days excellent.
7 August 2026
May use AI-assist with repliesRead more
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Product arrived and was not as i…
Product arrived and was not as i anticipated it would be. Contacted Medical Supplies to arrange a return. There is no returns paperwork with the item so you have to contact them, you cannot return the item without a return authorisation ( very long number) that has to be on the envelope and a hand written note inside the envelope explaining why you have returned! Postage paid for by customer and this suggested you send tracked and signed for. Company accepts no responsibility for item until it arrives back to them and it can take up to 30 days to get your money back!
Following this experience I would not use this company again. Very demanding and difficult to return anything. They seem to over look the consumers statutory purchasing rights and cool off period!
19 August 2026
Unprompted review
Reply from Medical Supplies
Dear Yvonne,
Thank you for taking the time to leave your review.
We are sorry that the product was not as you anticipated and that you are disappointed with our returns process.
As soon as you contacted us to advise that you wished to return the item, we issued a returns authorisation and provided the information required to send your order back to us.
Our returns procedure, including information regarding return postage, returns authorisation and the conditions applicable to returns, is clearly set out on our website and is available to customers before and after purchase.
The returns authorisation number and accompanying information are requested so that returned parcels can be correctly identified and matched to the relevant order when they reach our warehouse. This process does not remove or restrict a customer's statutory rights.
As detailed within our Terms and Conditions, where an item is being returned because it is unsuitable rather than faulty, customers are responsible for the cost and safe return of the goods. We recommend using a tracked service so that customers have evidence of delivery.
We are sorry that you have found our procedure more involved than expected. Your return has been authorised and we look forward to receiving it so that it can be processed promptly.
Kind regards,
Victor
MedicalSupplies.co.uk
An efficient service.
31 July 2026
I was informed that the device was safe…
I was informed that the device was safe to use with a pacemaker - my heart consultant advised me that I could not use it unless I was being monitored in hospital!
4 August 2026
Reply from Medical Supplies
Dear Mr White,
Thank you for taking the time to leave your review.
We are sorry to hear about your concerns regarding the suitability of the device. Having reviewed your order, we cannot find any record of contact with our team prior to your purchase regarding its suitability for use with a pacemaker.
We would always recommend following the advice of your healthcare professional regarding whether a product is suitable for your individual circumstances.
If you would like to contact our Customer Care Team, we would be happy to discuss this with you further.
Kind regards,
MedicalSupplies.co.uk
Prompt action and great product that is…
Prompt action and great product that is easy to use.
But terrible problems with delivery. As it was a high value item I arranged to be at home to receive. Promised time 2 hour window - did not arrive. Would arrive shortly- did not arrive. Would arrive before end of day. Waited until 11.00pm - did not arrive. Next day. Timed delivery- Did not arrive. Arrived later in day.,
5 August 2026
EXCELLENT ALL ROUND SERVICE.
#DELIVERY WAS GOOD THE PRODUCT IS EXCELLENT,
AND ORDER FILLED QUICKLY.
3 August 2026
Rapid response to query about structure.
30 July 2026
I received the product as requested .
I received the product as requested .
Post was a delayed which was a nuisance.
5 August 2026
First order was a good fit
First order was a good fit, so good, I ordered a repeat order for 2 more, but, they were made with a different waistband material which, is too tight, inflexible and aggresively squeezing. Can you supply, 2 of the first order with the same material or not?
30 July 2026
Reply from Medical Supplies
Dear Peter,
Thank you for taking the time to leave your feedback.
I am sorry to hear that your recent order does not feel the same as the previous items you purchased and that you have found the waistband uncomfortable.
We would be happy to look into the difference you have noticed and see what information we can provide regarding the waistband material.
I have contacted you directly so that we can get a few more details and look into this further for you.
Thank you for bringing this to our attention.
Kind regards,
Tylah
The socks were not the quality I was…
The socks were not the quality I was expecting, size seemed okay but they would not stay up on the ankle/leg.
30 July 2026
Reply from Medical Supplies
Dear Christine,
Thank you for taking the time to leave your feedback.
I am sorry to hear that the socks did not meet your expectations and that you experienced issues with them staying in place.
We take feedback regarding the quality and fit of our products seriously, and I will ensure your comments are passed on for review.
If you would like to discuss returning the socks, please feel free to contact our Customer Care team and we will be happy to provide you with the relevant returns information.
Thank you again for sharing your experience with us.
Kind regards,
Tylah
A bit confusing about VAT relief
A bit confusing about VAT relief, but sorted problem in the end.
3 August 2026
Amazingly quick response
Amazingly quick response. A day after the order went in.
Thank you
30 July 2026
A very good experience with this company
Easy to order, well priced and delivered as promised.
4 August 2026
Not ready assembled.
Delivered on time but didn’t come ready assembled, I couldn’t have managed that. Should be considered as customers are disabled.
29 July 2026
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