Other than taking some 43+ days to receive order. Of which I was advised that it would be shipped today or tomorrow from the date of your email reply, 31 days later was received. Of course this was my... See more
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Company details
Written by the company
We offer health care professionals and patients access to over 35,000 medical products from the industry's top-rated brands. Our vast catalog serves health care professionals from a wide range of specialties, including cardiology, orthopedic, and surgical. Search for an item in our online store using the search bar, or if you would like assistance, contact us and an expert from our team will assist you.
Contact info
11801-4087, Hicksville, United States
- 8889950220
- info@medicalsource.com
- medicalsource.com
Hasn’t replied to negative reviews
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The size was advertised as for large…
The size was advertised as for large arms but was the exact same size as the original equipment. Waste of my money.
Freestyle Lite Test Strips
First time to order.
Price was very competitive.
It took a bit longer for delivery.
Excellent service!
Shipping Charges Scam
The shipping charge was $15, a bit higher than I expected. Since it was showing that it would be shipped via UPS Ground and delivered in 2 business days I placed the order. But the order was actually shipped via USPS and arrived in 8 days. I reached out to the company via email regarding the matter. No one ever replied to my email.
correct part ordered but couldn't use
As it turned out I purchased the Defense Tub Transfer and received everything in the expected timeframe however I didn't realize that it would not function if you have a Claw foot cast Iron bath tub I put it on Craigslist for half price never used brand new but in a week no one wants it so it going to go to goodwill
Maybe better suited for a wider/larger foot.
Medical source offered a great price and product. So far it hasn’t solved my foot issue but it is still early. I wish the Velcro closure was more robust. I wear a women’s size 8.5 shoe. I purchased the small hoping it would be a snug fit but it doesn’t stay in place after less than an hour. I have to repeatedly remove my shoe and reposition it. I would not recommend it.
Good and bad
Good: The product was exactly as represented and came when expected.
Bad: the way the ordering was presented I was required to give my payment for product BEFORE being told postage prices and options. Postage was ridiculously high but I was already locked into paying for it with Paypal ($16 for a very small lightweight package of 2 gel toe guards). I wanted to cancel it at that point but couldn't. Therefor I don't plan on ordering from you again, even though I like your product.
Good company
Website was not hard to navigate. Company sent my product in a timely manner.
Convenient and practical.
It works. It’s not cumbersome like other products I’ve used.
Nonresponsive Customer Service
I have called and spoke with a customer service rep, and sent an email requesting to send one item back, exchanging it for a slightly more expensive item. Today I called and there was no response. Please respond via email, text or phone call.
Mark Rath
Great product!
I bought my first heating pad about 15…
I bought my first heating pad about 15 years ago. I just had to replace it. I enjoyed it so much through the years I bought 4 more as gifts for family members.
Hope my second one lasts as long as my first!
Great product
Great product, works well and looks sturdy. Comes with many extras: plenty of filters, 2 sets of mouth pieces and a really nice case. Worth the money.
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