Medical Source Reviews 306

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, often noting that items are exactly as advertised and meet their expectations. Many also appreciate the competitive pricing, finding products considerably cheaper than at local pharmacies. The ordering process is often described as quick and easy, with some customers expressing satisfaction with the overall shopping experience. However, some people were dissatisfied with the delivery service, citing long shipping times and delays, even when paying for expedited options. There are also instances where orders were incorrect, or customers received different products than what they ordered. A few other people also felt that the pricing was not always consistent, and some experienced issues with tracking and receiving their packages, including deliveries to incorrect addresses.

What people talk about most

Product

People report ambiguous experiences with product. While some customers praise the product quality, describing... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the quick and easy... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers report positive... See more

Quality

Users describe positive interactions with quality. Many customers found the products to be exactly what they... See more

Price

Clients share ambiguous opinions on price. Many customers appreciate the competitive and good pricing, often... See more

Based on these reviews

Rated 3 out of 5 stars

Other than taking some 43+ days to receive order. Of which I was advised that it would be shipped today or tomorrow from the date of your email reply, 31 days later was received. Of course this was my... See more

Rated 3 out of 5 stars

Price was considerably lower than in local pharmacy. THAT alone was a good reason to order. However, you'd better order way in advance. It took just a few days shy of 6 weeks to receive the order. Sh... See more

Rated 3 out of 5 stars

Response time was slow. I had to inquire the status of my order. My payment for the items had been distributed from my account and yet for days I heard nothing from the company. After expressing my co... See more

Rated 4 out of 5 stars

I bought the bluejay because it was much cheaper than the theracane. However, because of how it was molded or made it can be rough on the skin where the molding seams come together. It is also not a... See more

Rated 5 out of 5 stars

I had never used "Medical Source" before, so I was skeptical about the company and the pricing of the item. The info I googled reported that "Medical Source" had low pricing compared to general market... See more

Rated 4 out of 5 stars

Medical source sells&carries a variety of medical test equipment & diabetic supplies. The wait on ups, grounds drives Patience's,but I guess that's red tape.

Rated 5 out of 5 stars

The cane I ordered is solid wood doesn't scare me to lean on it ,For people who can't go to the doctor or get out it's nice to have you I still need sit down resting walker if you sell them with seats... See more

Rated 1 out of 5 stars

I placed an order.several days later I requested information on when delivery will come. They replied order being sent. Then showed tracking, but package didn't get delivered. Was home the whole day... See more

Rated 5 out of 5 stars

Happy to report that my orders have been delivered on time the past few months. Whatever was causing them to arrive up to 10-15 days late apparently has been resolved. Thank you. Mr. Kovach

Rated 5 out of 5 stars

It was pretty simple as always I did was ordered stuff online paid for it and it was shipped to me didn't take long at all Good service.

Rated 1 out of 5 stars

I tried to contact this company regarding this package multiple times and I did not receive not one email or phone call back. Horrible customer service. I ordered this package months ago and it just g... See more

Rated 5 out of 5 stars

Quick and easy to order. Arrived earlier than originally scheduled. Very easy to use after reading the instructions. Easy to read screen.

Rated 5 out of 5 stars

Reasonably priced test strips delivered in a very timely manner! A good policy to follow in how to run your business!

Rated 1 out of 5 stars

It has been almost a month since I placed my order! August 25th to be exact. Notification of shipment was sent on September 16. It is now September 23rd and I still have NO product or date of d... See more

Rated 2 out of 5 stars

My wife and I really liked the Pure-msk facial masks for both the fit and specifications for purification. Our supply was running out so I ordered a pack of 10 from Medical Source. I was surprised t... See more

Rated 5 out of 5 stars

The orders I subscribed for are delivered on time and I no longer feel anxious when my supply starts to run low. I'm glad I found this Company. The cost is half of what I pay at the Pharmacy with my i... See more

Rated 1 out of 5 stars

Theybtake a shipping tracking # as soon as you place the order, to give the customer a false sense of the order being shipped. The product was not handed over to shipper till 9 days later. No one ans... See more

Rated 5 out of 5 stars

BubbleblissmassagerThe bubble bath messager is so relaxing and soothing to my feet . I have viewed others and this one is the Best! I’m so glade I purchased this one . Thank You!

Rated 1 out of 5 stars

Dipshit website. Posted an item for the wrong price. After receiving I tried to asked for a full refund and a return label. Instead they decided to change the item price (twice as much as amazon) and... See more

Rated 5 out of 5 stars

Extremely satisfied, price, delivery, simply perfect. I recommend it and even shared it in my social media groups.

Rated 5 out of 5 stars

Medical Source is a reliable medical supply place to shop. In addition to saving money, I have had great shopping service and timely delivery.

Rated 5 out of 5 stars

What was ordered online was delivered on schedule and was the product that was ordered. Completely satisfied.

Rated 5 out of 5 stars

Item came promptly and is exactly the high quality advertised. Appreciated the status updates on timing of delivery.

Rated 1 out of 5 stars

I paid for 2nd day delivery only to not have the order sent out for over a week. I was no longer at the address it was sent to by the time the order arrived. I tried multiple times to contact Medical... See more

Rated 1 out of 5 stars

No communication. I odered item. Paid extra for 2 day delivery. And 2.5 WEEKS later i got item. I called customer service. Left message. No reply. Very very poor service.

Rated 3 out of 5 stars

I did not receive my order yet. It is Aoril 3rd. M I beleive is should have arrived around March 26th. I am now out of my test atrips. Please let me know when I will receive my order. Maybe you... See more

Rated 5 out of 5 stars

Best price around for a quality product and quick shipping. Highly recomment.

Rated 1 out of 5 stars

My item took 3 weeks to get to me and when I got the notification of delivery it was deliverd by the USPS to the wrong address. I verified this through an investigation with the USPS and shared that i... See more

Rated 5 out of 5 stars

Took awhile but item was exactly what i expected and price was competitive.

Rated 5 out of 5 stars

My chair was over 15 years old needing to be replaced. It was easy for my son to put together and serves my needs

Rated 1 out of 5 stars

I mistakenly ordered hammertoe cushions for the left foot instead of the right. I wanted to return and get the correct cushions but charging a client a 25% restock fee along with return shipping for a... See more

Rated 5 out of 5 stars

Very pleased with the ordering process and the price and quality are excellent.

Rated 5 out of 5 stars

The main thing I liked it came the day it was supposed to, and it felt great on my foot great support.

Rated 3 out of 5 stars

I gave 3 stars because the product was good quality. I give 1 star for customer support and misinformation. It took at least a full week before my order was processed. I never received an email when... See more

Rated 1 out of 5 stars

Never got the item and reported it to them they didn’t care. I showed them proof that it didn’t come to my address they just replied well we did sent your package there’s nothing else we can do? How a... See more

Rated 5 out of 5 stars

I ordered the Drive wheelchair seat. It's beautiful! The only things that I have to replace are the screws. So simple & easy to do

Rated 1 out of 5 stars

I ordered a wheelchair pillow fory Mom and immediately realized I hadn't changed the shipping address. I could not get through on the phone, so I ordered a second pillow with the correct shipping... See more

Rated 1 out of 5 stars

The order took FOREVER to arrive - ordered May 5, didn’t arrive until very late in the month. And people moan about Amazon eating up small businesses - this is why!!

Rated 2 out of 5 stars

I didn’t have any experience with this company. But the name drew me to them. However, the product came later then I needed. So then on top of that I need to pay back to the company restock fees which... See more

Rated 1 out of 5 stars

Are you kidding me, I ordered the beginning of May & I had to call a few times looking for my order, which wasn’t delivered until 2 months later. Thank you.

Rated 1 out of 5 stars

The order was not filled correctly. Several efforts were made with emails, photos and a phone call. There was no resolution to the problem. My first time using the company, will not order from them... See more

Rated 1 out of 5 stars

I placed this order on October 6 2025.I tried calling after a week went by many times no answer and no way to reach anyone. Finally I got through and talked with Steve he said that they were out of s... See more


Company details

  1. Medical Supply Store

Written by the company

We offer health care professionals and patients access to over 35,000 medical products from the industry's top-rated brands. Our vast catalog serves health care professionals from a wide range of specialties, including cardiology, orthopedic, and surgical. Search for an item in our online store using the search bar, or if you would like assistance, contact us and an expert from our team will assist you.


Contact info

3.4

Average

TrustScore 3.5 out of 5

306 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Shipping Charges Scam

The shipping charge was $15, a bit higher than I expected. Since it was showing that it would be shipped via UPS Ground and delivered in 2 business days I placed the order. But the order was actually shipped via USPS and arrived in 8 days. I reached out to the company via email regarding the matter. No one ever replied to my email.

24 February 2025
Rated 5 out of 5 stars

correct part ordered but couldn't use

As it turned out I purchased the Defense Tub Transfer and received everything in the expected timeframe however I didn't realize that it would not function if you have a Claw foot cast Iron bath tub I put it on Craigslist for half price never used brand new but in a week no one wants it so it going to go to goodwill

25 February 2025
Rated 3 out of 5 stars

Maybe better suited for a wider/larger foot.

Medical source offered a great price and product. So far it hasn’t solved my foot issue but it is still early. I wish the Velcro closure was more robust. I wear a women’s size 8.5 shoe. I purchased the small hoping it would be a snug fit but it doesn’t stay in place after less than an hour. I have to repeatedly remove my shoe and reposition it. I would not recommend it.

24 February 2025
Rated 4 out of 5 stars

Good and bad

Good: The product was exactly as represented and came when expected.
Bad: the way the ordering was presented I was required to give my payment for product BEFORE being told postage prices and options. Postage was ridiculously high but I was already locked into paying for it with Paypal ($16 for a very small lightweight package of 2 gel toe guards). I wanted to cancel it at that point but couldn't. Therefor I don't plan on ordering from you again, even though I like your product.

3 February 2025
Rated 1 out of 5 stars

Nonresponsive Customer Service

I have called and spoke with a customer service rep, and sent an email requesting to send one item back, exchanging it for a slightly more expensive item. Today I called and there was no response. Please respond via email, text or phone call.
Mark Rath

12 February 2025
Rated 5 out of 5 stars

Great product

Great product, works well and looks sturdy. Comes with many extras: plenty of filters, 2 sets of mouth pieces and a really nice case. Worth the money.

28 January 2025

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