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Medical Source Reviews 306

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TrustScore 3.5 out of 5

3.4

Medical Supply Store
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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, often noting that items are exactly as advertised and meet their expectations. Many also appreciate the competitive pricing, finding products considerably cheaper than at local pharmacies. The ordering process is often described as quick and easy, with some customers expressing satisfaction with the overall shopping experience. However, some people were dissatisfied with the delivery service, citing long shipping times and delays, even when paying for expedited options. There are also instances where orders were incorrect, or customers received different products than what they ordered. A few other people also felt that the pricing was not always consistent, and some experienced issues with tracking and receiving their packages, including deliveries to incorrect addresses.

What people talk about most

Product

People report ambiguous experiences with product. While some customers praise the product quality, describing... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the quick and easy... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers report positive... See more

Quality

Users describe positive interactions with quality. Many customers found the products to be exactly what they... See more

Price

Clients share ambiguous opinions on price. Many customers appreciate the competitive and good pricing, often... See more

Based on these reviews

Rated 3 out of 5 stars

Other than taking some 43+ days to receive order. Of which I was advised that it would be shipped today or tomorrow from the date of your email reply, 31 days later was received. Of course this was my... See more

Rated 3 out of 5 stars

Price was considerably lower than in local pharmacy. THAT alone was a good reason to order. However, you'd better order way in advance. It took just a few days shy of 6 weeks to receive the order. Sh... See more

Rated 3 out of 5 stars

Response time was slow. I had to inquire the status of my order. My payment for the items had been distributed from my account and yet for days I heard nothing from the company. After expressing my co... See more

Rated 4 out of 5 stars

I bought the bluejay because it was much cheaper than the theracane. However, because of how it was molded or made it can be rough on the skin where the molding seams come together. It is also not a... See more

Company details

  1. Medical Supply Store

Written by the company

We offer health care professionals and patients access to over 35,000 medical products from the industry's top-rated brands. Our vast catalog serves health care professionals from a wide range of specialties, including cardiology, orthopedic, and surgical. Search for an item in our online store using the search bar, or if you would like assistance, contact us and an expert from our team will assist you.

Contact info

3.4

Average

TrustScore 3.5 out of 5

306 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

The bracelet is to big and I guess that…

The bracelet is to big and I guess that I didn't read the information good or there wasn't enough information about your bracelet I was hoping to put what type of diabetic I was and emergency information on it in case something happened but none of that was on it

2 April 2026
Rated 3 out of 5 stars

I did not receive my order yet

I did not receive my order yet. It is Aoril 3rd.
M I beleive is should have arrived around March 26th.
I am now out of my test atrips.
Please let me know when I will receive my order.
Maybe you can overnight them.
I can't afford to pay the high price at the Phamarcy..

26 March 2026
Rated 1 out of 5 stars

I paid for 2nd day delivery only to not…

I paid for 2nd day delivery only to not have the order sent out for over a week. I was no longer at the address it was sent to by the time the order arrived. I tried multiple times to contact Medical Source without a timely response.

5 March 2026
Rated 1 out of 5 stars

I placed an order.several days later I…

I placed an order.several days later I requested information on when delivery will come. They replied order being sent. Then showed tracking, but package didn't get delivered. Was home the whole day they said was delivered. I had been watching for days. I asked for picture that showed delivery. Was informed there was no picture. I feel cheated or scammed

5 March 2026
Rated 3 out of 5 stars

First time buyer left confused

I gave 3 stars because the product was good quality. I give 1 star for customer support and misinformation. It took at least a full week before my order was processed. I never received an email when the shipment was sent. He just appeared at my door 2 1/2 weeks later. But then i received an email that the item was sent a few days after i had already received my order.
In a nutshell it was an uncomfortable experience.

25 February 2026

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