Medal Reviews 

256
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the exceptional customer service and quick response times, noting helpful and professional support agents who resolve issues efficiently. Many users find the application effective for recording and editing gameplay clips, appreciating its ease of use and features for sharing content. However, some customers also noted significant issues with the app's stability, experiencing frequent crashes, difficulties opening it after updates, or needing to reinstall it repeatedly. Reviewers occasionally reported problems with clips disappearing, not being found, or being unable to delete them, alongside general performance issues like lag and game crashes.

What people talk about most

Application

People report ambiguous experiences with the app, with many praising its ability to save and share gameplay... See more

User experience

Customers had ambiguous experiences with user experience, with some reviewers describing it as the "best... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the kindness, patience,... See more

Product

Consumers find the product to be ambiguous, with many praising its recording and clipping capabilities,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the speed and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's easy to set up and get clipping straight away, you can set storage limits and it will alert you when the storage is full, the free package let's you upload 10 minute clips (which i think is a li... See more

Company replied

Rated 4 out of 5 stars

Had some issues with my medal not clipping randomly one day (unsure to why this occurred) but I reached out to medal on discord and created a ticket, a couple hours later Tim (who had helped me before... See more

Company replied

Rated 4 out of 5 stars

Medal is an amazing app which allows you to save, save and post your best moment with whit your friends (i wich i add more) it also have a veary supportive support team that help me solve problem i co... See more

Company replied

Rated 4 out of 5 stars

Very helpful staff, responded quickly. Overall I've had a decent experience with Medal bar some minor issues here and there.

Company replied


Company details

  1. Software Company

Written by the company

Hassle-free, lag-free. Press a hotkey, get a clip. Medal is the best platform for creating and sharing short gaming clips and gameplay


Contact info

3.6

Average

TrustScore 3.5 out of 5

256 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(256)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

This app is amazing

The clips are greatly made, quick to upload and is perfect when you need to record something instantly. There are even quests for the games you like who makes medal even more fun. I highly recommend.

3 April 2025
Unprompted review
Medal logo

Reply from Medal

Big thanks from the whole team! 🙌

Rated 5 out of 5 stars

Love medal

Love medal, very simple to use yet very useful,

3 June 2025
Unprompted review
Medal logo

Reply from Medal

Thanks so much for the kind words! 🙏

Rated 5 out of 5 stars

Very easy to use, Very helpful

App is easy to use and very customizable to what you need. Had a relatively major issue at some point and they were super helpful with resolution advice and following up emails to make sure I got the issue fixed.

31 May 2025
Unprompted review
Medal logo

Reply from Medal

Thank you for your review and your support!

Rated 5 out of 5 stars

Initially I had issues with medal

Initially I had issues with medal, where it wouldn't launch or recognize the game I wanted to record.

I'm happy to say with diligence of the medal teams, the issues and bugs are no longer an issue. It's by far the best game recording program I've run across. Easy interface, lots of editing options, plus a cool social media aspect to follow, like and comment on other medal creators. I highly recommend!!

19 May 2025
Unprompted review
Medal logo

Reply from Medal

Glad you are enjoying our app!

Rated 1 out of 5 stars

From decent to terrible without an update.

Although I have some drawbacks, I will be uninstalling this program.
The Good:
- Efficient clipping program that allows for me to review and store many video game clips at a time and records at all times.
The Bad:
- Premium restrictions, although lessened over time, allow for the favoring help-wise for people who pay money and not for the many others who do not.
- Major performance reduction and memory take-up that does not balance out compared to its use.
- Clips can commonly break or perform at painfully low performance.
- Certain games physically cannot be run with Medal on as they require enough resources on their own.
The Ugly:
- SUPER buggy oftentimes, with many of my complained issues having no real source of identification or clear fix.
- One day (when the program did NOT UPDATE and I changed NO settings), I woke up to find all of my clips that I make at absolutely terrible quality and performance despite game efficiency. The clips worked perfectly normally the day before and nothing changed at all.
- Shows up as your "Played Game" on Discord instead of your actual game.
- Despite the many attempts, the "Help" section failed to address the problem correctly, and I still experience this issue.

11 June 2024
Unprompted review
Medal logo

Reply from Medal

Hey, sorry no one ever responded here. I encourage you to try out our app again, we're always making improvements.

Rated 5 out of 5 stars

Medal has become one of my my favourite…

Medal has become one of my my favourite desktop apps the past year, being able to edit and upload fun moments with my friends to share with others, or just keep track of memories with unlisted / local clips has been a really fun experience.

There's a great abundance of talented people that make use of the built-in editor, or import feature to give you some fun things to watch even if you're just browsing. I find myself sometimes opening medal just like any other social media to browse and actually having fun!

There are clearly some big bugs that need ironed out, with things like the "currently unsupported" editor (according to support emails, but specified nowhere else) crashing or breaking clips permanently amongst other general errors in the app like the screen going black on lower-end devices when a game is open.

I will say though, Medal has an amazing support team and every time I've had any significant issue they've been very friendly, professional and helped me through it to the best of their ability.

In my opinion, they clearly care about their community, consistently rolling out updates - sometimes even multiple per day. The team really doesn't feel corporate like many other big companies (at the time I write this review), & you can chat to many of the devs in the discord server if you wish.

Overall I highly recommend Medal 👍

8 May 2025
Medal logo

Reply from Medal

We greatly appreciate your kind words and are thrilled to hear you enjoy capturing and sharing moments with friends. Your feedback about the bugs is noted, and it’s heartening to know our support team has made a positive impact. Thank you for your recommendation!

Rated 5 out of 5 stars

I remember trying to look for memes on…

I remember trying to look for memes on youtube and saw nothing great, but medal had this nice little niche list of trending stuff and i knew what to use. Pretty much helpful, great editing "software" sometimes, if you dont have stuff like CapCut or wanna use any of those.

10 April 2025
Unprompted review
Medal logo

Reply from Medal

We're glad you found the trending content helpful and appreciate your feedback on our editing features! Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Don't Trust The 1 star Reviews!

I've been a long-time user of Medal.TV, even back when it was known as Plays.TV, and I can honestly say it's been one of the most reliable tools for capturing gameplay. The quality is consistently excellent, and it's super easy to use perfect for both casual and serious gamers.

Recently, after upgrading to Windows 11, I ran into a small issue. I reached out to their support team and was genuinely impressed. I got a response almost immediately from a real support agent (not a bot!), and they helped me solve the problem within 30 minutes. That's the kind of customer service that really stands out.

Highly recommend Medal.TV to anyone looking for a smooth, high-quality clip recording experience!

3 May 2025
Unprompted review
Medal logo

Reply from Medal

We truly appreciate your support and wonderful feedback! It's fantastic to hear how our service has made capturing your gameplay easy and enjoyable. Thank you for sharing your experience with the support team—your recommendation means a lot to us!

Rated 1 out of 5 stars

awful

Crashes the game in the middle of a tournament, dont use this

29 April 2025
Unprompted review
Medal logo

Reply from Medal

Hey Matt, sorry no one got back to you. We put a lot of work into making sure Medal doesn't ever interfere with your games like this. Would love to learn more about what's happening / why you think Medal caused your game to crash. You can reach me on Discord @brandersnatcher or email Brandon@medal.tv

Rated 1 out of 5 stars

ACTUAL DOGSHIT DUDE

ACTUAL DOGSHIT DUDE. it has
-uploaded clips automatically despite me disabling that in settings
-failed to record the correct application
-not even started up
on MULTIPLE OCCASSIONS

4 April 2025
Unprompted review
Medal logo

Reply from Medal

It sounds like you've had a really tough experience with the app, especially with the automatic uploads and recording issues.

This isn't the typical experience, if you can reach out to our support team we can get it working for you. help@medal.tv

Rated 1 out of 5 stars

It's so bad takes forever to load…

It's so bad takes forever to load because they pummel you with notifications and updates so you can't have it on start up because it will lag your entire computer and take of some much resources useless application do not use it

29 March 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback about the loading times and resource usage.

FYI there is a setting for updates to download in the background instead of on app start!

Rated 1 out of 5 stars

ABSOLUTE AWFUL EXPERIENCE

ABSOLUTE AWFUL EXPERIENCE. Does not clip in time if your in need of saving yourself in minecraft and takes up so much resources in the background especially if you "closed" it. This is so buggy to the point that when you record your screen you have to give it a good 5 minutes just for medal to even realise what its seeing and my pc isnt that bad (ryzen 7 5700x 2060) DO NOT USE THIS AWFUL APP

28 March 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback on the app's performance and understand how the lag and resource usage can be disappointing. Your experience with the screen recording delay is noted.

Our team can help resolve any high resource usage you're seeing if you reach out to help@medal.tv

Rated 5 out of 5 stars

Good Software.

Notice how most bad reviews are accounts with only 1-2 reviews....prob fakes.

However, I've been with medal day 1, as a supporting founder and a partner. Genuinely the best software for clipping, sharing and downloading clips. Massive functionality and huge customisations. If there is ever any issues the discord guys are always really good to help.

I had an account issue today that's what prompted me to write this review now, and was somewhat shocked at the ridiculous reviews below.

The only thing I'm not so keen on is the constant prioritisation of the likes of Roblox, all you tend to 90% of the time on discord etc is Roblox this and that, it's not exactly a kids recording software so what gives with that?

However, overall Medal is good, it's came a long long way since the beginning days.

28 March 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your long-term support and insightful feedback! It's fantastic to hear how much you value the software's functionality and customization.

We try to give equal love to all games, but Roblox is the largest gaming platform in the world.

Thank you for sharing!

Rated 2 out of 5 stars

Medal is both up and down

Medal is both up and down. Sometimes it crashes and wont clip when you truely want to. Like it can really be those moments you wanna save and for some reason medal just says nope. To then go to work again directly after which sounds pretty BS to me. But those times it works It is great.

27 March 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback and can relate to the disappointment when the app doesn't perform at crucial moments. It's great to hear that when it works, you enjoy it! Your experience is important, and we’ll keep your insights in mind as we strive to improve. Thank you for sharing!

Rated 1 out of 5 stars

With partners like Complex Minecraft

With partners like Complex Minecraft, that tells me all I need to know about their company. For those that don’t know Complex Minecraft is a predatory server that encourages gambling for our youth. Complex Minecraft also has had complaints about adult players being predatory towards minors and they always downplay it. Medal you should look into who you partner with.

25 March 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback regarding our partnerships and the concerns raised about Complex Minecraft. Your insights are important to us, and we take them seriously. Thank you for sharing your thoughts; they help us ensure a positive environment for all users.

Rated 5 out of 5 stars

The best recorder I've tried

The best recorder I've tried. Very reliable and doesn't cook my pc

20 March 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback and are glad you find it reliable!

Rated 1 out of 5 stars

Waste of time

Constant updates, auto updates don't work.
Rarely clips, nothing works to fix it. worked for a good month and now I cannot get it to clip anything at all.

18 March 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback on the issues with updates and clipping functionality. It’s concerning to hear that the app has not been performing as expected. Your experience is important to us, and we’re here to listen. If you have more details, please share them at help@medal.tv

Rated 1 out of 5 stars

I don't like it

Doesn't sync in games - takes like 1 hour to do so, when i try to switch to screen recording it just simply won't work. Heard positive things about Medal, sadly, it just sucks, i don't like it

13 March 2025
Unprompted review
Medal logo

Reply from Medal

What do you mean it doesn't sync in games? Can you reach out to help@medal.tv?

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