McConechys Reviews 

514
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Had a problem with the gas alarms going off on my campervan and wasn't sure if it was the leisure batteries. The staff here where fantastic and where very thorough in making sure everything was safe... See more

Rated 1 out of 5 stars

Shame on the guy at spiersbridge who made derisory comments to my 82 year old mother because she didn’t know what size her tyres were. If you’d had the intelligence to put her registration into your s... See more

Rated 5 out of 5 stars

What a team who helped me today! I turned up to a very busy garage with a damaged tyre and needing a replacement asap. Stevie Graham was fantastic! His professionalism and coordination helped me get m... See more

Rated 1 out of 5 stars

Attended Irvine Halfords McConechys at fitting time only to be told they couldn’t fit tyres and couldnt call me either . No missed calls as they used to a 9 digit number for a mobile , must be the o... See more

Company details

  1. Auto Repair Shop
  2. Auto Parts Store
  3. Car Service
  4. Tire Shop

Information provided by various external sources

During the Covid-19 pandemic we've introduced a number of changes to our business. We've endeavoured to keep most of our branches open, but some have had to close, apologies if this has caused an inconvenience. In every open branch we have reduced staff numbers to ensure social distancing is adhered too, we have also closed public areas like waiting rooms. We're encouraging customers to book and pay online to reduce the amount of personal contact required in-branch. We are also prioritising emergency and essential service vehicles. With this in place turn around times might be affected, we might be slower to answer phone calls or deal with drive ins. These are difficult times for all of us and the team at McConechys are trying to hard to provide a service, we appreciate your understanding and patients when required. Scotland and North East England's leading independent supplier of tyres and high-quality automative products. You don't need a mechanic, you need a McConechy!


Contact info

2.8

Average

TrustScore 3 out of 5

514 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(514)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, very helpful team. New tyre was ordered and delivered a few days later.

5 May 2020
Unprompted review
McConechys logo

Reply from McConechys

Thanks for taking the time to leave a review Ross.

Rated 5 out of 5 stars

Perfect

Perfect, no contact just asked when I was booked in for at a distance. Receipt left in the car and tyre replaced in 20 mins.

1 May 2020
Unprompted review
McConechys logo

Reply from McConechys

Thanks for the feedback, we appreciate it.

Rated 5 out of 5 stars

Just been in and handed car over at…

Just been in and handed car over at McConechys Montrose, nd gotta say tip top service from the guys there from min I first foned and booked my car in. These guys need commended for there wrk in these times, a pleasure dealing with them have now found regular garage car needs

27 April 2020
Unprompted review
Rated 5 out of 5 stars

I was buying two front tyres

I was buying two front tyres. Excellent service, simple and easy booking online to drop off and collection. Would definitely recommend.

26 April 2020
Unprompted review
McConechys logo

Reply from McConechys

Thanks for taking the time during the pandemic to let us know, we appreciate it.

Rated 5 out of 5 stars

Quick and straightforward work carried…

Quick and straightforward work carried out. Staff pleasant.

26 April 2020
Unprompted review
McConechys logo

Reply from McConechys

Thank you for taking the time to leave this review, it's appreciated particularly at this difficult time.

Rated 5 out of 5 stars

Excellent service.

24 April 2020
Unprompted review
McConechys logo

Reply from McConechys

Thanks for taking the time to leave a review during this challenging period.

Rated 1 out of 5 stars

Garage closed

Booked online only to find the garage was closed when I turned up - I appreciate the covid 19 issues but someone could have contacted me.

22 April 2020
Unprompted review
McConechys logo

Reply from McConechys

Apologies Chris, it's challenging at time during this period to keep on top of absences and distancing issues.

Rated 5 out of 5 stars

Hassle free McConechys :-)

I like McConechys because theyre hassle free and do what you've asked without trying to force loads of stuff on you that you don't need.

19 April 2020
Unprompted review
Rated 5 out of 5 stars

EXCELLENT

EXCELLENT!!!!

16 April 2020
Unprompted review
McConechys logo

Reply from McConechys

Thanks for taking the time to leave a review during this challenging period, we really do appreciate it.

Rated 1 out of 5 stars

Moaners

Had my puncture repaired but the amount of moaning I heard from a guy called Franny in Glasgow, near Celtic Park was astounding. He was moaning how a 5 min job takes him 20 I guess a way of begging for a tip. Will choose someone else next time. Additionally was told to sit and wait in the office, when I went there they rudely told me to get out because they are observing social distancing, though I had to pick up my receipt and pay in there anyway.

14 April 2020
Unprompted review
McConechys logo

Reply from McConechys

Thanks for taking the time to leave a review, it's good your puncture has been repaired.
As I'm sure you're experiencing it's a very stressful time for everyone just now, our team included. We've kept certain branches open so key workers can keep their cars on the road, but have reduced the numbers of staff in our branches and have introduced social distancing. I can assure you no one was 'begging for a tip'. Our team are doing their best in challenging conditions, but somethings are taking longer than usual and we're trying to prioritise essential service vehicles. Our apologies if the chat from the team wasn't as upbeat and friendly as normal, but things simply aren't normal during this pandemic.

Rated 1 out of 5 stars

Puncture repair/Tyre left

Had a puncture in one wheel with 3 nails and a screw. Guys couldn’t offer the internet deal, so fair enough ordered tyre online. Booked it in for 09.00 Wednesday morning, went in left the tyre with them as they were busy and wouldn’t be finished the job they were working on until 9.20. So said I would pick it up later. Sent one of my guys for it at 16.30 phoned and told me it hadn’t been fitted and it hadn’t been paid for. In the end had to send the email with invoice to my guy , who then showed it to manager/employee, who then had to phone somebody else to clarify. After that was settled they fitted it in 5 mins. Also they didn’t contact at any time throughout the day to ask me any questions!

9 April 2020
Unprompted review
McConechys logo

Reply from McConechys

Hello Alex, we're pleased you have your tyre fixed now but disappointed you were dissatisfied with the experience, our apologies for that.
We're living in challenging times currently and trying our best to keep branches open so essential workers can remain on the road. However this does mean we have fewer staff in branches and at head office, and also have prioritise emergency fleet work. We're trying our best.
We hope you, and your family, stay safe and well.

Rated 5 out of 5 stars

Great service guys

Great service guys, easy to book online and my tyres were done in no time at all.

28 March 2020
Unprompted review
McConechys logo

Reply from McConechys

Thanks for the feedback.

Rated 5 out of 5 stars

Big thanks for your service

Big thanks for your service, most appreciative that this was done before the lock down. I was also pleased that the staff were taking Coronavirus protection measures seriously and protecting their staff.

25 March 2020
Unprompted review
Rated 5 out of 5 stars

excellent service

excellent service, very helpful. unable to do the tracking due to the size of the vehicle, but advised where it could be done

21 March 2020
Unprompted review
Rated 5 out of 5 stars

Had occasion to visit McConechys…

Had occasion to visit McConechys Saltcoats twice recently. Once for MOT and service and once for brakes. Both times faultless service. Everything done with a smile, fast efficient service. Definitely recommend.

21 March 2020
Unprompted review
Rated 1 out of 5 stars

Disappointed

Tyres weren't in stock when I called in at booked time slot despite ordering and paying for them in advance. No phone call to tell me of this beforehand.

14 March 2020
Unprompted review
McConechys logo

Reply from McConechys

That's frustrating for you and disappointing for us to read, our apologies. It can happen from time to time if a delivery is delayed, however someone should have called you. We'll send you a direct message to help us learn more.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look