MBFS US Reviews 130

not helpful in the slightest, the whole finance is a absolute joke was happy to take my money for 5 years then when comes to the balloon payment they didn’t want to know about refinancing me making up excuses after excuses making out i couldn’t afford it when i have been the last 5 years never missed a single payment , iv been accepted else where for the balloon payment which angers me because now i have to pay double AGAIN on interest even after saying il come up with deposits , guarantor, more money then i was paying to pay off the loan faster they just pushed me to one side didn’t even want to know a absolute joke! there attitude was case closed! without even considering what a loyal customer i was , i would never recommend them whats so ever and just for the record iv been accepted else where to cover the balloon payment and have just been accepted for another car on top of my original one so how comes iv been accepted for two cars but you couldn’t accept me for the remaining balance just a joke

Have month left on my pcp agreement. Went to pay off settlement figure of £11,307 .. all of a sudden settlement figure was now £14,637.. they didn't even look at my car. Not gone over the allotted mileage, my car is immaculate, it's my pride and joy.. not a single scratch, cleaned every weekend, it's like new!! But like I say they didn't even look at it... when I asked the guy where he got that settlement figure from, and could he give me a breakdown, he refused! Said "we can't do that sorry"!! So where an earth have they found £3,000 extra??
Absolute con men!!! I love my car, it's been wonderful l, I won't lie about that, hence why I wanted to keep it. But with there new figures I only come out with 1 grand equity.. when I put £7,000 down.. love Mercedes cars, but the dealership is a joke!!!

Absolute crooks, as per some other reviews, they along with BCP make up faults at extortionate prices to rip customers off.

I disputed the charges £1900 , so they decided to sue me for the made up charges

I then put my defence in and MBF dropped the case as it was full of lies.

I purchased a brand new Mercedes and after 24 hours the car had a serious mechanical issue, it needs a new cylinder head so I rejected the car and something that should of been quick and simple to sort out has turned out to be a nightmare. MB Finance have been awful and the handler is so unprofessional, he obviously works from home and can’t be bothered to do what he says. I’ve had an email to say the rejections been accepted but it’s still showing that I have a settlement figure and a few days after I received the email to confirm they accepted the rejection they then took my first payment, I was told by the handler to do a DD indemnity and to tell him when I’d done it so he could stop letters coming out, I did both of these things and today my Mercedes finance is now showing a missed payment and still showing a settlement figure even though it says the finance is settled. One department obviously doesn’t talk to the other, they don’t know what they’re doing, it’s total incompetence and I’ve now had to involve the financial ombudsman who have confirmed that now they have all the evidence I provided they be contacting MB Finance.

Mercedes had an issue with THEIR app. Typically when you submit a purchase it will let you know your payment has processed however this time it did not resulting in me hitting submit again. They charged me $405 TWICE when I called to have the addition payment refunded it was a run around from people who showed no empathy and was flat out rude to customers.. i then asked to speak to a manager was on hold for 25 minutes only to be told no manager was available.. I then speak to a escalation manager who again was not helpful and told me i would have to wait 10 days and be “ mailed a check” Mercedes has made me reconsider staying with them

Impossible to deal with. They simply ignore anything you say and just repeat their position without regard to information and facts you provide. Used my old address to service legal notice even thought they were writing to me at new address over a dispute. Even knowing they were in the wrong, never even an apology. AVOID!

Eventually accepted new car was defunct. Accepted to accept the car back. 4 months later still waiting for my money back, noone returning calls, no one responding to my emails. Now receive an invoice for a car that's been damaged whilst in their possession for almost 5 months

Do not use this company for finance under any circumstances they are the biggest bunch of robin backstabbing shits ever put on the planet. They have zero empathy towards any circumstances and I would never ever ever recommend them to anyone as long as there is air in my lungs.

The team is a joke and don't listen when trying to explain the concern of the customer from the dealer

Guys Mercedes Benz finance is a a joke there system is always down takes 4 days non stop calling to get a pay out figure because they don’t want the contract terminated absolute joke I will never buy a Mercedes Benz again just because of mbsf your pathetic joke with no customer service ppl beware

Made an early settlement payment 2 days into the agreement by debit card. Transaction cleared with my bank within a day, but mbfs claim they don't have the money. Absolute scam mongers. I'm now £20k lighter and am still liable for the original payments presumably. Stay well away.

Took out a lease over three years in a Mercedes Van.
On the day before pick up I had an email stating they would check the van on the drive for any damage.
I was shown the video and photos that the assessor took and they were all good. Even the assessor said no damage and one of the best he had ever collected.
Fast forward 6 weeks I get a bill of Mercedes Benz financial services for £600. Stating there was damage to the roof and side panel.
In the end I took it to the financial ombudsman who found in my favour, no bill to pay.
They are low life crooks that try this on with everyone.
In your contract you sign to say they can check it when it is back with them for damage. After the van as been gone two weeks, several hundred miles back on the van.
Luckily I had kept the email were they stated that they would check for damage on the day. Apparently I should not have been sent this email.
They are vile. I would not use them or any other of the services ever again.
Scam scam scam artists.
Be sure to take your own photos and videos on the day before the car / van is taken. Otherwise you will live to regret it.

Total ripped my daughter off in finance.
Don't use them ... crooks con people
Should be taken to court. Just because my daughter squared up the finance 2 days after her total amount to be paid of. They took another months money out and said sorry your fault that month is non refundable. So technically they made a months money out of her .
Il going to get into with Maurice Blackburn lawyers .
Get them to sort it
Do not use them
Shame on you . Il never buy a car off you anymore

BUYERS BE AWARE
Mercedes finance its literal a rip off system and a scam do not use their finance !!!!!
if you fall onto the trap of signing a contract for a whatever period of time , little to you know if you decide to pay off early they are going to take their interest in total in the beginning of your payments so you will be charged not for the time it took you to pay it but the term on the agreement . they are more than happy to take extra payments to bring you agreement closer to the end but they r eminent to rip you off and charge you for a period that there will be no outstanding amount
my son bought a car £30000 took a finance for the amount of £25978.00 I been helping him to pay it before the 12 month thinking we was going to avoid the 4 year interest by making monthly payments of 2300£ monthly only to find out they are going to charges 60 month interest despite you paying it of in 11 months , their excuse to charge you 50% of teh loan on the 1st 12 month is because its on the agreement , he bought the car 4 months ago we paid over £8181.00 to this date and the outstanding is now £25067.20.
may i just add teh car seller in south end on sea Mercedes dealership did state very clearly we would be only charge for the time it would take us to pay as we was very clear we wanted to pay it in 12 month but said they didn't do the 12 month finance agreement but i could pay earlier and wouldn't be charge the extra interest rates . ( utterly false )
there's no costumer respect or care , instead of appreciating a loan being paid earlier and only charge a standard 12 month interest rates if paid before than , they are opting for charging 60 month interest for a 11 month term , somehow i don't think its legal but they claim that it is , just got off the phone where i was told that i would be paying the £8900.00 of interest regardless of the length ill be seeking legal advice and if so ill be refinancing with a different lander . this note comes to advice future costumers not to use Mercedes finance it will only encourage them to rip off people
i was sold fraudulently a 60 month finance agreement when i just wanted a 12 month and now forced to pay 60 month interest for a 48 month 0 outstanding period

Nightmare company!!! Despicable. They owe me over 25k for a vehicle that needs returning and they still messed up my credit file, never reply my calls and emails. Anthony Bagheshian is my case handler but the whole organisation should be struck off.

Absolutely appalling service. They sent a letter out with debt advice because I owed 2p on my account. It costs more than that to print and post the letter. I phoned them up to pay the 2p and an extremely rude unprofessional man answered the phone. Asking for all my details for security which I answered correctly, but I had forgotten I had recently changed banks and provided the wrong bank but quickly corrected myself and gave the right bank name to him. His attitude was vile, refused to help me any further, even though I went through deep thorough security questions that only I would know. I asked to speak to someone else if he wasn’t willing to help me and he said “no I’m not going to do that, goodbye” and ended the call.

I was in a queue waiting for my call to be answered for 45 minutes. If they want their 2p they’ll be getting it in cash, and sent to them via post. I won’t be dealing with such amateur customer advisors again. Mercedes are amazing cars, shame the staff don’t match.

*update, a lovely lady named Bisma helped me in the end and it was all rectified very quickly. I informed her of the bad service and even she laughed at the 2p issue and labelled it ridiculous. Because it is. Bisma, you have really good customer service, don’t ever let your team pull you down.

Cleared finance on 14th and they still charged me on 20th of march called and said money will be added back to ur account today is 3rd of April and money is still not in Bank they act like thieves

Too much to list... unprofessional clowns! NEVER AGAIN will I own an MB. Great Cars & Manufacturer but the US Finance & Car dealers are complete GARBAGE! Glad I switched to BMW and LOVING MY NEW 8 Series! buh'bye Mercedes...

Approached me as if I am a street criminal and they had no interest in resolving the matter professionally. Their client service line is either never reachable and once you do their consultants are rude. WORST AFTER SERVICE- GLORIFIED MASHONISA/LOAN SHARKS. They do not represent the calibre of the brand name, Mercedes.