Maze Outdoor Reviews 

313
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

This company sucks! Took two weeks to schedule delivery. On the day of delivery, they called to say their truck had broken down. There was then no communication until I was told delivery would be dela... See more

Rated 1 out of 5 stars

We spent £2400 on what we thought was quality garden furniture but less than 4 years later the rattan weave under the glass table top has disintegrated due to the sun and looks very unsightly. Contact... See more

Rated 1 out of 5 stars

Avoid avoid avoid. If you are looking for a reliable outdoor furniture supplier then keep looking and stay well clear of this company. They never fail to disappoint.

Rated 5 out of 5 stars

Just wanted to say how great the after sales service has been with the Maze Rattan furniture, we purchased the Maze Winchester sofa set about 7 years ago, unfortunately the sofa cushion was damaged a... See more

Company details

  1. Garden Furniture Shop
  2. Furniture Store
  3. Outdoor Furniture Store

About Maze Outdoor

Written by the company

We see outdoor spaces as exciting opportunities to create a personal sanctuary for your health and mental wellbeing.

When we design our innovative garden furniture, we create it in your image. We understand your desire to relax in ultimate comfort and have fun entertaining in style in your own private social environment.

Our pioneering collections draw their inspiration from life, trends and culture from right across the globe.

A sofa, dining set, fire pit, bar, sun lounger, daybed, pod or hanging chair; whichever you choose from our vast range, you can relax in the knowledge that the materials used to create them are of the very highest quality. All come with the peace of mind of a manufacturer warranty.

Contact info

2.8

Average

TrustScore 3 out of 5

313 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(313)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

… Lovely furniture and we are v pleased.

Garden furniture was delivered promptly within a week of ordering. Assembly was good and the boxes cleared away as promised. Word to the wise - you need to have sand for the base and if you don’t then you have to assemble the parasol yourself. Definitely a two person job!

Lovely furniture and we are v pleased.

4 July 2023
Unprompted review
Rated 1 out of 5 stars

Very Poor Quality Flatweave Rattan - Literally Falling Apar.

Purchased a Maze flatweave rattan sofa set in 2017. After 3 years i noticed some splits, but thought nothing of it. Since then the rattan on the arms has literally broken into pieces. It is just brittle and falls apart. The whole set has always been covered during the winter, and in all honesty, hardly been used. I can only put it down to poor quality flat weave rattan (in my opinion not for for purpose). I understand the Maze warranty on the rattan is only 12 months, so no point going back to the retailer regarding this issue, however, I thought this issue should be brought to the attention of future purchasers of Maze products.

I have also posted this review against another company called Maze Rattan as they link to the same website. The reviews on that company are similar to mine with lots of people having issues with faulty rattan.

2 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very professional from start to finish. Delivered nicely and although it took a little time to put together, it wasn’t difficult and the furniture was very well wrapped and everything went beautifully. Now waiting for our next delivery of our sofas. Would order from Maze again. Thank you.

1 July 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. Having paid £4000 for a pergola only to have the LED lights fail after 6months. No offer for replacement parts or support from the manufacturer after speaking to them for over 2 months via the retailer Matressman. Will not purchase from this manufacturer again.

29 June 2023
Unprompted review
Rated 5 out of 5 stars

Totally superb service

This company are totally professional from the person who takes your order to the cheerful delivery team.
Our terrific value garden set arrived beautifully packaged and , even better fully assembled.
Obviously time will tell but the furniture looks superbly made and we’re looking forward to many happy hours in our garden which has now become an added room thanks to Maze!

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service - the delivery guys were fab and so helpful - would have absolutely no doubts about recommending this company and the furniture is spot on - I absolutely love it!

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Lovely Furniture

High quality furniture which was assembled efficiently by the delivery team. The customer service was very helpful. Would definitely recommend this company.

21 June 2023
Unprompted review
Rated 5 out of 5 stars

Maze are fantastic

Maze are fantastic. Not only are their products beautiful but their after sales service is second none. We had a minor problem with an igniter and they sent out a team without any hesitation who promptly adjusted the igniter casing and voila - perfect working order! You can only tell if a company is good when something doesn’t quite go to plan and on that basis, I would say Maze are excellent- highly recommend and I would definitely order from them again. Special thanks to the guys who came out.

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Oh wow i love my new white aluminium …

Oh wow i love my new white aluminium pergola. It looks stunning and really finishes off my seating area. It classy looking and i’m excited for it to get dark so i can use the lighting. simply stunning. Lovely men too who delivered it. Polite and friendly !! Thank you.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

The drivers were the most polite young…

The drivers were the most polite young guys I have met for a long time. We were their last delivery (7:30pm) after a very long and hot day, and they had a long drive back to Cambridge but you would never have known, they were very friendly and super helpful. I have not yet opened the package but felt the need to write up a review on the delivery team, as they were exceptional. Give them a raise ;) Product review to follow.

14 June 2023
Unprompted review

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