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Mayfords Reviews 172

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TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and efficiency, highlighting their positive attitude and clear communication. Many people appreciate the exceptional customer service, noting quick response times and a smooth overall experience, which made processes stress-free and manageable. However, some people were dissatisfied with the company's service as block managers, citing ignored requests, slow responses to inquiries, and issues with property management such as inadequate bin space and irresponsible parking. A few other people also felt that there were delays in responding to leasehold inquiries during conveyancing, causing lost time and money.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many customers... See more

Service

Reviewers highlight positive aspects of service, often praising individual staff members for their... See more

Response time

Customers generally had positive experiences with response times, praising the quick and efficient replies.... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the professionalism, helpfulness,... See more

Location

Reviewers mention ambiguous feedback about location. Some customers had positive experiences, such as finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Osaze is such a wonderful person — he showed us the property calmly and thoroughly, explaining all the details with great care. Although we found another option closer to our current location, he... See more

Rated 5 out of 5 stars

Osaze was extremely helpful throughout the letting process. He was very well informed and walked me through the process from start to finish. He also made himself available on short notice for viewing... See more

Rated 5 out of 5 stars

Lorenzo Alexis was extremely professional throughout our viewing and so, really upheld the company’s image. I’d even asked some questions at the viewing that he was unsure abou; but rather than passin... See more

Rated 5 out of 5 stars

So far only wonderful things to say about mayfords and most importantly our agent: Pablo. We have had an extremely smooth process with sorting out our flat and clear communication at all times from Pa... See more

Company details

Written by the company

Mayfords is London's estate agent. With over 30 years of experience in the greater London area, Mayfords specializes in sales, lettings and property management.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I have worked with Mayfords now for…

I have worked with Mayfords now for over 5 years. They manage my block of flats.

I must say they are all very nice people and also well informed about laws and knowledgeable.

My low marks are for their lack of attention to any matter or problem presented to them as managing agents.

They DO NOT respond to emails in a timely manner - 10 /30 days go by & then I have to call them to find out what’s happening.

I find this quite unacceptable & even when I have left a message - i will not get a return call. I have to call again. Really?

Dont respond to emails
Don't call back.

I have asked what their policy is with client communication- they don’t have one.

This shows me that they are ineffective in dealing with issues. They seem oblivious to the fact that they have missed emails & calls. I also note that the staff have zero supervision.

who wants to chase someone time & time again. ?

23 September 2020
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service! Moses was very professional and friendly with us. He keep us updated every day and he help us a lot! In just 1 week we were already inside in our beautiful house!

19 September 2020
Unprompted review

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