Mayfords Reviews 172

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and efficiency, highlighting their positive attitude and clear communication. Many people appreciate the exceptional customer service, noting quick response times and a smooth overall experience, which made processes stress-free and manageable. However, some people were dissatisfied with the company's service as block managers, citing ignored requests, slow responses to inquiries, and issues with property management such as inadequate bin space and irresponsible parking. A few other people also felt that there were delays in responding to leasehold inquiries during conveyancing, causing lost time and money.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many customers... See more

Service

Reviewers highlight positive aspects of service, often praising individual staff members for their... See more

Response time

Customers generally had positive experiences with response times, praising the quick and efficient replies.... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the professionalism, helpfulness,... See more

Location

Reviewers mention ambiguous feedback about location. Some customers had positive experiences, such as finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Osaze is such a wonderful person — he showed us the property calmly and thoroughly, explaining all the details with great care. Although we found another option closer to our current location, he... See more

Rated 5 out of 5 stars

Osaze was extremely helpful throughout the letting process. He was very well informed and walked me through the process from start to finish. He also made himself available on short notice for viewing... See more

Rated 5 out of 5 stars

Lorenzo Alexis was extremely professional throughout our viewing and so, really upheld the company’s image. I’d even asked some questions at the viewing that he was unsure abou; but rather than passin... See more

Rated 5 out of 5 stars

So far only wonderful things to say about mayfords and most importantly our agent: Pablo. We have had an extremely smooth process with sorting out our flat and clear communication at all times from Pa... See more


Company details

Written by the company

Mayfords is London's estate agent. With over 30 years of experience in the greater London area, Mayfords specializes in sales, lettings and property management.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great experience with Daniel at Mayfords

Great experience of renting a beautiful flat for our elderly parents. Our agent, Daniel Ofori was charming and efficient and dealt with all our queries promptly. All communications with the team have been very good.

10 May 2022
Unprompted review
Rated 4 out of 5 stars

Early days with Mayfords at a new…

Early days with Mayfords at a new location but Gabriella has been fantastic. Very efficient and proactive.

Many issues with our previous block management company but Gabriella has managed to listen to us and address our needs.

Would recommend Mayfords to anyone who is local to Harrow and looking for block management.

7 April 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience

Daniel at Mayfords helped us find an apartment in the Isle of Dogs. He was super helpful and provided useful information throughout the process. It was especially tough with us being out of the country when we Secured the apartment. We have now happily moved in and all is well, so a big thanks to Daniel and his team for helping us out!

7 April 2022
Unprompted review
Rated 5 out of 5 stars

New flat

I recently purchased a flat. Although the whole process took a while due to the solicitors' procedures and processes.
Moses was very helpful and professional throughout the whole journey.

20 February 2022
Unprompted review
Rated 5 out of 5 stars

Repairs

I was facing issues with repairs due to a leakage caused by my neighbour. After joining Mayfords, in just few weeks, Mr Shushil Aryal provided a very professional and dedicated approach, resolving the problem which was not resolved during last 2 years. I am very pleased and grateful with his work.

21 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Value for Money & Effective Service

Value
I worked with Moses at Mayfords Estate Agents to sell a property. Moses managed to list, arrange an open house and sell my flat within days of me instructing him. He did an amazing job and went over and above my expectations. Moses is very tenacious and works at a fast pace, his experience is extraordinary and he guided me through what can be a difficult stressful process in a manner which was very responsive, proactive as well as professional. I would highly recommend Moses and Mayfords estate agency without hesitation and will certainly be using them going forward.

22 November 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional service!

After an extremely poor effort by another estate agents to find suitable tenants, I am delighted to recommend Moses and the team at Mayfords. Moses went above and beyond to find a suitable tenant for my property. He managed to sort out all the checks, inventory and rent guarantee without any hesitation. All within 1 week! Exceptional service - I will continue to use Mayfords for my other properties and highly commend Moses as he is a credit to his company. Thank you! K.G.

19 November 2021
Unprompted review
Rated 4 out of 5 stars

Quick service

I am a very happy tenant and the block manager Mr Aryal is really professional and caring. Mayfords are keen to serve and I highly recommend their service. Thank you team for your excellent service.

16 November 2021
Unprompted review
Rated 5 out of 5 stars

Shusil

Shusil made a great first impression. Being new to the block he kindly introduced himself and took the situation at hand very promptly. I found him very helpful throughout this process, with a great sense of respect to any tasks undertaken. I particularly appreciated the quick responses to my emails and how he followed up after these. I am happy to say that he solved a problem in a month or so that the previous company was not able to complete in 2 years.

27 October 2021
Unprompted review
Rated 5 out of 5 stars

Mayfords Estate Agents are very…

Mayfords Estate Agents are very professional and co-operative. One of my best experience while searching for a rented accommodation for last 1 month. Moses has been helpful, collaborative and strong in documentation. Always available to guide and discuss at each step. I would strongly recommend if you need a property and looking forward to close within a week reach out to Mayfords Estate. Kudos to the team and thanks a lot!

26 October 2021
Unprompted review
Rated 4 out of 5 stars

Moses was really helpful in the…

Moses was really helpful in the beginning and move in stage of our renting experience, he was really nice and patient, and quick response. Especially when we are outside of uk, he still put a lot of effort on making the communication most convenient for us. He also helped us to deal our property issues even after the move in, really recommend!

15 October 2021
Unprompted review
Rated 5 out of 5 stars

Moses was really helpful in the…

Moses was really helpful in the beginning and move in stage of our renting experience, he was really nice and patient, and quick response. Especially when we are outside of uk, he still put a lot of effort on making the communication most convenient for us. He also helped us to deal our property issues even after the move in, really recommend!

15 October 2021
Unprompted review
Rated 5 out of 5 stars

My agent was in contact with me…

My agent Daniel was in contact with me whenever I needed, excellent customer service. He was super helpful about the whole process, considering that this was my first time renting an apartment.

13 October 2021
Unprompted review
Rated 5 out of 5 stars

It was a perfect agency

It was a perfect agency. I was really satisfied to make a contact with this agency. They were kind and they responsed to me directly when I was having difficulty with anything. I highly recommend to every one!

1 October 2021
Unprompted review
Rated 5 out of 5 stars

Venice performance in regards to my problems with Thames Water.

I have had an outstanding problem with Thames Water regarding my Water bills which was not correct as I have not been in the UK for 18months due to the covid out break.
Calling from Nigeria was particularly difficult, however when I got to the UK and had a meeting with Venice, she was most patient and helpful. The problem will soon be sorted out due to her intervention.

20 September 2021
Unprompted review

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