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Mayfair plumbers Reviews 

377
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to ensure satisfaction. Many people highlight the excellent service, noting prompt arrivals, efficient work, and professional job completion with minimal fuss. Communication and customer care are frequently described as great, with staff explaining issues clearly and providing reassurance. However, some customers also noted concerns regarding pricing, with some feeling charges were high or lacked transparency on costs. A few other people also felt that engineers sometimes provided diagnoses that were not always accurate, recommended work that was not always perceived as essential, or failed to resolve problems efficiently.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, efficiency,... See more

Price

Reviewers highlight ambiguous aspects of price, with many finding the costs expensive, misleading, or lacking... See more

Customer service

Customers had positive experiences with customer service, often highlighting helpful and friendly... See more

Product

Consumers find product issues to be ambiguous, with some experiencing problems like hidden leaks from water... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nobody seemed to want this job which was leak trace and repair as necessary. Mayfair Plumbers were my only option. I had hesitated because the initial charge was high +VAT. I thought the tracing ta... See more

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Mayfair Plumbers who responded really quickly to my enquiry - and Lawrence in particular as he identified and fixed the problem with my garden tap with no fuss. I'm very grateful. No he... See more

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.6

Excellent

TrustScore 4.5 out of 5

377 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(377)

224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service provided

Excellent service provided.
He was very knowledgable and was very polite. He explained everything to me and was able to fit my oven.

22 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Recommend

Polite, friendly and efficient

17 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service polite and friendly…

Excellent service polite and friendly engineer came out same day reasonable price …great

18 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Gas cooker removal

Job was picked up very fast from checkatrade, booked in on the day. Very efficient booking service. Friendly heating engineer turned up on time and was super efficient. Minimal fuss all done to a high standard. Thank you

17 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very smooth service

Very smooth service. Andrew (plumber) was very knowledgeable and helpful with sorting my issue. Would recommend

16 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 3 out of 5 stars

Responded to my complaint very fairly and very swiftly

[Edit] I have removed the original complaint, because they responded very quickly and fairly and offered to refund the visit fee.

26 October 2025
Unprompted review
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Reply from Mayfair plumbers

Hi Simon, thank you for getting in touch. i'm pleased to see we were able resolved your complaint.

Rated 5 out of 5 stars

Andrew = hero

Andrew is incredibly helpful and knowledgeable, what an amazing professional who has quite literally saved my house!

1 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service

Excellent service, office were great and engineer was very knowledgeable

2 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 2 out of 5 stars

Extortionate!!!!!

Booked plumber to replace 2 taps, charged £140 for booking fee, rates are confirmed as £140 per hour, so we were expecting no more than 2 hours, we ended up paying £468 !!!!! (excluding the tap costs which we bought ourselves). We couldn’t say no as we would lose the £140 deposit. The plumber’s excuse was that he included the time parking, he wasn’t here more than 2 hours, we live in a modern flat with new pipes and sinks , easy to replace, so there was no justification. Do not book with Mayfair Plumbers

2 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you for your feedback. We’re unable to locate your details on our system based on the information provided. Could you please email info@mayfairplumbers.London.

Rated 5 out of 5 stars

Reached out to Mayfair based on a…

Reached out to Mayfair based on a recommendation from a friend. From the very first phone call, everything was super professional, quick, and easy. Their customer service rep Sophie and the plumber Darrell were particularly amazing. Incredibly friendly and helpful

4 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

New taps

Andrew was very professional, he completed the task to our satisfaction. I will use Mayfair Plumbers again.

4 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Quick responsive company

Quick responsive company. Reliable and completed the job. Just a bit expensive.

4 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Amazing help for urgent underfloor…

Amazing help for urgent underfloor heating fix! Customer service really helpful to find someone urgently who was able to solve the electric and plumbing issue. Would definitely recommend.

1 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fast next day service.

Booked for next day, which was already a win in central London. Good communication on the day. Arrived on time and fixed the immediate problems with my heating (leaks) and explained what further work would be needed to bring it back to new condition.
Andrew was polite, informative, and also tracked time and let me know the cost of work and options on the day.

27 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

New for old installation.

The plumber Andrew arrived promptly after telephoning me.
The job itself should have been straightforward but due to unforeseen conditions there was a couple of problems. In consultation with me these were overcome.
Andrew done a first class job and left the work site in a clean condition.

26 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

New Toilet fitted

New Toilet fitted. Darren clean and tidy worker. Ive used Mayfair Plummers alot now. And will do in the future. I can highly recommend the service they give.

21 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great engineer who was very thorough &…

Great engineer who was very thorough & made sure both my tenant & myself were fully aware of everything

20 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Ricky who attended was very friendly…

Ricky who attended was very friendly and professional. He offered me options on how to handle the problem at hand. He actually made a great effort to try fix the problem without having to go into costly methods. The work was also guaranteed with paperwork provided quickly. I would highly recommend. Thank you Ricky !!

19 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

A good shout

Prompt, polite, knowledgeable and honest.

19 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great experience with Mayfair plumbers

Great experience with Mayfair plumbers, great communication and explained everything to us.

17 November 2025
Unprompted review
Mayfair plumbers logo

Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

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