I recently did my first shopping using maxrebates.com, and so far, everything has gone smoothly. It's been a wonderful experience!
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Same cut & paste response as others receive. Gave up on MaxRebates. Used to be a good site, but since mid-2024 has been completely unresponsive & does not credit click-through purchases any longer... See more
Company replied
Max Rebates offers us a seamless way to earn money back on many of our purchases. Their user-friendly platform and extensive network of partner stores make it easy to find deals on everything from fa... See more
SCAM If they're offering 1% you'll probably get it. When they offer more, beware!! Failed to pay anything on their offered 4% rebates on over $5000 in purchases. Excuse after excuse!! First rebate por... See more
Company replied
Company details
Written by the company
MaxRebates is a fast-growing cash back site providing shoppers access to the best available cash back, deals and coupons. Offering 100% of the commission from our merchants to you, we make sure you never overpay. Saving starts with us when you shop online.
Contact info
United States
- contact@maxrebates.com
- maxrebates.com
3.4
Average
195 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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AVOID AT ALL COSTS ! ! ! ! !
I recently tried out MaxRebates and my experience thus far has been TERRIBLE. They are claiming that I clicked on a much lesser rebate amount than what I have PROOF of. Despite providing my proof in the form of screenshots from my purchase, the individual by the name of " CHRISTINE " has stated that she can only provide me with the lower cashback amount. She has been ignoring my emails ever since. Some customer service....
16 March 2021
Unprompted review
Reply from maxrebates.com
Dear Customer,
Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration that you experienced. It’s always important for us to respond quickly to our customers. Typically, our team responds within 1 business day, and we realized that some emails we’ve been receiving have not gotten through our main inbox and for some reason moved to the spam mails. Having made you wait is unacceptable and we value our customers' time, and this should not have happened.
To help us route your complaint, we'd be grateful if you could send us an email directly to contact@maxrebates.com I’d like to know more about details and reach some sort of resolution. We are truly sorry for the inconvenience and hope to offer you better services in the future and we'd like the opportunity to resolve your concerns and earn your continued trust.
Sincerely,
Adrianne
MaxRebates Customer Service
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