Max Insurance  Reviews 692

Great response times, excellent communication. Fair settlement options with easy contractor suggestions. Renewal rate was not as pleasant...

prompt replies and they moved fast to help as well!

My adjustor was extremely difficult to get a hold of and would argue with me a lot of the time. I was told contradicting information; first I was told one thing, and when I was able to reach my adjustor 2 weeks later, I was told something different. I felt as though it was my responsibility to keep up with the work of the contractor and know what was wrong, how it would be fixed, and how much that would cost... I am no carpenter so I had no idea how to answer these questions. Furthermore, it was a rental property so I was not at this address, so answering the question of "how much work is completed?" is hard to answer. I made a claim the beginning of June 2025, and the work did not begin until September 2025. The work took until November 2025. This was 6 months of frustration and unknown as I was never given straight answers. In the end, the insurance company did pull through and provide me with my loss on the rental property for the 6 months, but this could have been avoided entirely. Lastly, the cheque for the loss on the property was sent to the rental property and not my actual address, so thankfully my new tenants informed me I had a cheque at THEIR residence.

So the new case manager contacted me, did ecxactly what he promised to do, and the case is now wrapped up, we are happy with what David managed to do for us and how quick he was. His response time was amazing, I tried calling him right over lunch, I had missed that on my part with time zones, but he called back within 10 minutes and answered my questions.
Just because one sour Apple works at a place does not make them all bad. I am very thankful for that.

We had a very bad expierence with max insurance until we got a different case manager, it improved from 0 to 5 very quickly.

My adjustor, Bradley C., was extremely patient, kind and helpful. He made the process easy and well understood.

Muyi was extremely helpful & informed me about the process along the way. Muyi issued the reimbursement payments very quickly. He was easy to connect with if I had any questions. He was reliable, helpful, & provided great service. Thank you Muyi.

This company made more undergrounds responsible for for every time beside my cause and found exactly that was my expected solution so i would like to say thank so much for all staff numbers that they doing well done job.

Kelly helped me very much, this is first time I had porperty damage due to Strata issue, I was so sad. Kelly helped me to go though the hard time.

Better communication could be

I would like to appreciate Mathew J my adjuster for all the assistance he has provided me during this difficult time of going through the claim.
Right from day 1 he was so indetailed, precise and transparent. Even when he was busy with other claims and tasks he made sure to keep me posted about the developments and next steps. He always explained me everything in detail and always kept constant communication with me through out the process. He was always on top of everything while working with third party vendors. Thank you so much Mathew J for all the support you have provided. We really need more people like you in this industry who actually go an extra mile to help the clients. I highly recommend Max Insurance because they actually do what they say and help people. Cheers to Mathew J again.

What made my experience with Max Insurance great was the consistent patience, professionalism, and clear communication I received throughout the entire claims process. As someone whose first language is not English, I truly appreciated how understanding and supportive the team was. Matthew, in particular, demonstrated exceptional patience by explaining each step carefully and responding to my questions with clarity and kindness. This made me feel respected and reassured during what could have been a very stressful time.

This is my first time having to go through insurance and Bradley from Max Insurance made it very smooth. Our basement had a sewage backup and their team was very responsive from the remediation, updates, options with emails and calls.

Bradley took the time to explain what needed to happen, the length of time the process may take and answer the million questions with judgement. They even asked how was my experience with the contractor they sent out and if they were doing well in the middle of the process

It was a pleasant surprise to receive such great service.

Great way communicate and understand client situation and help them within quick time frame

Because I have never had to submit a claim before, I was very surprised at how long this whole process took to complete from start to finish and in my case, it was a very small issue.

Otherwise, it was a positive experience.

Insurance company response is good, always try to follow up. But the repair company that the insurance company work with is not efficient. It took it over 2.5m to finish the repair ( as they said they are very busy ). For us it is a rental unit so the repair to be completed in a timely manner is very important . So the wait just left us with some disappointment.

The process we work with Oliver was a great experience! Oliver is very knowledgeable, professional, considerate, and super efficient!

Overall the experience was good, but at times it was very difficult to get in touch with my claims adjuster to get updates.

Nathan responsible and trying to provide me with an update of the status frequently

It was awesome to work on the play ground ,to get some insight ang get to know the how actually you can quote with MAX

Neesha was awesome turning an horrible experience with Max’s assigned contractor and made things right. I wish I recognized the signs and tapped out earlier or reversed decisions to use the contractor.
Neesha turned a zero experience rating around to a 4. (Neesha is a 10+) always patient and empathetic with the situation. I am sure she explained things 10 times. She escalated the situation to her superiors for resolution.