Maui Motorhome Rentals - Perth Reviews 

Overall a really positive experience from start to finish with Maui motorhomes.
Hope to use them again for the next trip.

The Maui motorhome was fantastic!
Pick up in Perth was really easy, and the tour of the van was very clear.
It was easy to drive and was fitted out with everything we could have wanted.
It was great for 4 adults

Our experience was fantastic from start to finish. The customer service was superb, with friendly, professional, and helpful staff who made everything easy and hassle-free. The motorhome was clean, comfortable, well-maintained, and fully equipped with everything we needed for our road trip. It drove smoothly and made our journey enjoyable. I highly recommend this company to anyone looking for outstanding service and a reliable motorhome. We will definitely use them again in the future! ⭐⭐⭐⭐⭐

So happy and look forward for next trip

The Maui Perth office customer service was exceptional!! Friendly, helpful and great recommendations including an insurance upgrade to include windscreen protection, which we ended up needing, so they saved us money as well. Every aspect from planning our trip, booking, the drive away walk thru and returning our camper was easy and we got amazing customer service. We will definitely be using Maui again in the future for road trips. Thankyou Maui Perth Team!!

The THL crew was amazing. They explained every detail on pick up and on return the same attitude. Thanks’

The staff is friendly. A major problem is we called the road-side assistance hotline multiple times when our car needed emergency towing, but it was never answered. We had to call a tow truck ourselves to solve the problem. Even worse, the rental company refused to reimburse the expense because we did not get their pre-authorization. So what was the point of the road-side assistance hotline?

Booking process is simple and clear, pick up was very detail explanation covering all aspect of the vehicle, vehicle come clean and functioning well.

We hit a small issue of heater not working but was quickly resolve with the remote assistance team offering troubleshooting tips in time.

It’s really nice working with THL Team Maui, they are professional, customer centric and flexible.

We thoroughly enjoyed our first MotorHome holiday. We spent 3 weeks travelling WA and everything we needed was available in the van. The team at Maui were very responsive to any questions or support required before we picked up our rental and during our time on the road.

Great experience with Maui. They made it fuss free and easy for our RV adventure.

The only drawback was that the city water connection was disabled, so I had to manually refill the fresh water tank whenever it ran empty at the park.

selection and booking was good. Motorhome performed mostly well. Checkin could be improved for first time users.

It is clean and easy to drive. Great experience exploring Australia in this campervan.

Would have been good if had been advised that was not required to fill AdBlue, as spent 45 mins via 4 diesel stations looking for AdBlue either at a pump or in store bottles to fill tank.

The van was well equipped and generally the description matched well what we obtained. We had the medium level insurance and we did not include tires and wind shield and a tire related mishap did happen.

After driving a bit on day 1, we noticed that one front tire is a bit flat but not too flat to worry about it (also we inspected it and looked like there is nothing in it). On day 2 we went to the gas station and pumped up all tires to what was recommended in the manual. However, the next morning we woke up to the car which had two completely flat tires. We called the service line and after a few hours a technician was sent. Since we had no insurance on the tires we had to make the decision which technician is being sent - price differed greatly and the one that could come on the day was the more expensive one. It turned out we got a car with defective valves. We lost most of that day (1 out of 6 days of our trip) and were not sure if we would get the money back - even though the issue was definitely not caused by us which was a bit annoying and stressful.

The rest of the trip was fine. The minor issue and potential improvement could be better sound system at the back of the car while driving (basically the person sitting at the back could hear nothing - neither the music nor the people sitting at the front) - the 3rd seat at the front would make much more sense.

When we got back to Perth, it turned out we could get reimbursed for the tire service and we even got back the money for the lost day of the trip - which made up for our bad experience earlier in the week. However, it would have been even better if the tires were properly checked by the staff beforehand. The pick up of the car seemed quite rushed as well; the car was parked in between two large vans as well, and it was almost impossible to inspect it carefully before leaving.

The staff is very friendly and helpful.

We loved the experience of driving the Maui vehicle, which is declared 2 years under on the road.
We have faced few issues such are outlined below, which could have easily checked and rectified prior to rent out the vehicle.
- unlocking and opening the external storage doors are too difficult and lot of inconveniences.
- internal cupboard fittings were broken or dismantled. We were unable to use.
- one of a overhead cupboard door latch was broken.
- the vehicle front seats were lot of sweats marks while taking from the shop. We spent a lot of time for cleaning others sweats.

Service is good. Staff are friend.
the Truck condition that we had is quite bad. Kitchen water piping was leaking.. when the car moving, the water will come out from somewhere..

Staff were very friendly and professional, knew their product and explained things well.

Amazing staff very helpful @ Perth station.
Vehicle conditions is OK not perfect
Worn out tyres

On pick up we were told if things broke, we could buy a reasonable replacement.
We were given the worst camp chairs ever. After purchasing the premium package. Two broke, thankfully no one was injured. We rang to confirm the purchase of replacement chairs, thank goodness, as we were told we had a $25 limit, and that was the price available at Bunnings. The closest Bunnings was over 400kms away. She old us to look around. At the time the only place that sold chairs were at $98 each and was told that absolutely was not ok. We spent hours figuring out where to go on our next drive to get a cheap chair, what a waste of time!!! The cheapest we could find was $30 and they were already breaking by the time we dropped the van off. So out of touch, especially when you are in remote Australia. Ridiculous.
Frustrated by out dated processes and the cheer lack of empathy and customer service.