Mat's Island Reviews 1,878

Great service very fast shipping and got the jacket new at a very cheap price 👍

Piece ordered was exactly as advertised and delivered in a timely manor.

Thank you！！

A+++++++ fast shipping

Quick service. Item as described. Couldn’t recommend enough

Made multiple purchases and again, just brilliant!

I’ve bought quite a few stone island and C.P. Company pieces from mats island and they are all genuine and come in great condition and in good time. Would highly recommend

Gonna repeat after thiss, Love thiss 🔥🔥

Sheer excellence of product and speed of delivery. AAA +++

Bought an item from Mats Island. Great product as described and shipped and arrived quickly.

Very pleased with the service!

All good top seller as described will use again if I see something I want 🙏🏼

Greatest website I had ever been on #goated

I’ve previously bought from Matsisland and never had issues before, but this experience was extremely disappointing.

I ordered a £440 CP Company jacket which was marked as delivered by Royal Mail. However, the parcel never arrived. I immediately checked with my building’s receptionist (who handles all parcels) and neighbouring buildings — none had received anything in my name.

When I contacted the merchant, the response was slow and ultimately dismissive. Instead of properly investigating the issue with Royal Mail, they concluded the parcel must have been delivered based on a photo of flooring and wall colour comparisons from a previous order. The GPS coordinates they relied on also appeared to point to an adjacent building.

Despite explaining that:
- Ilive in a communal residential building
- The signature was not mine
- The parcel was never handed to me or anyone authorised

the merchant refused to refund or replace the item and stated they had “fulfilled their duty” simply by posting it.

I ultimately had to raise a dispute through my card provider. After reviewing all the evidence, my bank sided with me and refunded the £440, confirming the merchant’s response was insufficient.

To make matters more concerning, the merchant’s own evidence submission even described the jacket as “Yellow”, while my order confirmation clearly shows the item I purchased was Blue.

This situation could have been resolved quickly if the seller had simply raised a proper lost parcel investigation with Royal Mail. Instead, the burden was placed entirely on the customer.

Very disappointing handling of a genuine issue.

I have ordered items here many times at different price ranges - the shipping is always fast, and the clothes are always rare and offered at good prices. Simply the best.

From UA with love.

The product was as described. Great product. Super fast delivery. Keep up the outstanding work.

The seller was very attentive with the shipping, the product is in very good condition, and the packaging is appropriate. I highly recommend the seller.

Excellent customer experience from order to delivery. Product was as described and in superb condition, very pleased indeed. Will definitely be using Matt’s Island for future purchases.

Very well, like showed in the photos