Matsato Reviews 17,033

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting its sharpness, durability, and excellent performance, which makes cooking more enjoyable. Many people appreciate the product's design, balance, and ease of use, often describing it as the best knife they've ever owned. The delivery service is frequently highlighted as prompt and efficient, with many consumers receiving their orders quickly. The overall user experience, including the ordering process, is generally described as easy and satisfactory. However, some customers were not happy with their order experience, mentioning issues like unexpected charges, difficulties with cancellations, or missing items such as sheaths or cookbooks. A few people also felt that the product did not live up to its advertised sharpness or had concerns about its country of origin.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the knives for being extremely sharp,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the knives as phenomenal, extremely... See more

Delivery service

Users describe positive interactions with delivery service. Many customers report fast delivery times, with... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, with some... See more

User experience

Customers consistently note positive experiences with the product's user experience. Reviewers praise its... See more

Based on these reviews

Rated 5 out of 5 stars

I enjoyed my experience with Matsato. Their diligence is tops and they are very efficient. They follow up and take good care of customer. I purchased 3 knives and sheaths and a stone sharpener. All we... See more

Company replied

Rated 5 out of 5 stars

The company was quite easy to deal with and they had some very good deals on offer, which were very tempting. Delivery was quite prompt, packaging was exceptional and the knives look great, are ergo... See more

Company replied

Rated 5 out of 5 stars

Next level craftsmanship at a price everyone can enjoy. Grand master Joan has made me a believer. I received my 3rd and 4th delivery today and I’m completely satisfied. Be advised these knifes are sha... See more

Company replied

Rated 5 out of 5 stars

The ordering process was easy with a fantastic price. The knives are phenomenal! They make cooking more enjoyable! Extremely sharp and durable! The knives arrived quickly! Thank you so much!!!!

Company replied


Company details

  1. Knife Store
  2. Kitchen Supply Store

About Matsato

Written by the company

CONQUER EVERY KITCHEN CHALLENGE

The art of cooking is boundless - whether you're making a quick snack or crafting a gourmet meal for friends. Matsato adapts to every task, delivering precision and unmatched sharpness in every slice, making sure you’re equipped to handle any culinary challenge with ease.

Crafted with precision and a laser-carved index finger hole for superior control. Matsato’s blade is made from high-quality stainless steel, ensuring sharpness and durability for years to come. The premium beech wood handle offers unmatched comfort and security, providing the most comfortable grip possible.


Proven Wear Resistance

Enhanced Blade Sharpness

Crafted With Precision

Improved Stability & Cutting
Experience


MATSATO: PRECISION IN EVERY SLICE

Tired of dull blades and uneven cutting? Matsato let’s you control the thickness of every slice effortlessly, without tiring your hand, for a perfect cut every time. The knife is made by combining Japanese knife making traditions and modern approach.


DON’T SETTLE FOR LESS

The market is flooded with cheap Matsato imitations that can’t match the quality and precision of the original. Choose the authentic, ice-hardened Matsato knife that maintains sharpness in the long haul. You can find it on their Official website.

GET THE ORIGINAL MATSATO KNIFE HERE

Useful Links

Shop Matsato Now Track Your Order FAQ Contact Us

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars
Matsato logo

Reply from Matsato

Hello Richard,

Thank you for taking the time to leave a review. We apologize for any inconvenience you experienced regarding the delivery time. We are currently investigating the details of your case and will update you via email at the earliest opportunity. Please keep an eye on your inbox for any information we might need.

We genuinely appreciate your patience and cooperation.

Matsato Support Team

Rated 5 out of 5 stars

Well made and sharp

23 April 2026
Matsato logo

Reply from Matsato

Hello Shannon,

Thank you for taking the time to leave a 5-star review. We're thrilled to hear that you found our product to be well made and sharp. Your positive feedback is much appreciated and motivates us to continue providing high-quality products.

Thank you for your support.

Matsato Support Team

Rated 5 out of 5 stars

Knife looks great but you charged me…

Knife looks great but you charged me for a gift box I did not want I didn't order it he charged me for I would have put the money towards the leather sheath but instead you charge me for a box I didn't ask for

23 April 2026
Matsato logo

Reply from Matsato

Hello Timothy,

We're very sorry if this mistake has caused you any trouble.

We will take care of your problem and do our best to get it resolved with as little trouble as possible for you.

Please be aware that our team works around the clock to make sure that orders are shipped as soon as they are confirmed so that we don't make our customers wait. In line with this, once the automated process starts, we can't change or cancel your order.

Our team is already looking into your case to find the most appropriate solution.

We appreciate your understanding.

Matsato Team

Rated 2 out of 5 stars

This company pretends to make quality…

This company pretends to make quality blades, but they go dull after less than a year, and the handle gets loose with minimal use in less than a year. I used to cut meat. I’m mad I didn’t keep my knives because I bought the matsato to have a good, sturdy, solid blade. The matsato starts out that way, but quickly breaks down with just minimal kitchen use. If I had it to do over again I would just save my money, and get a solid kitchen knife that the blade, and the handle stays strong and sharp for years not 3 months.

7 November 2025
Matsato logo

Reply from Matsato

Hello,

We appreciate you reaching out and we apologize for any inconvenience you have experienced.

We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.

Have a great day!

Matsato Support Team

Rated 5 out of 5 stars

Ultra sharp knife is well-balanced with…

Ultra sharp knife is well-balanced with a beautiful handle!

23 April 2026
Matsato logo

Reply from Matsato

Hello Patrick,

Thank you for taking the time to leave a review. We're delighted to hear that you are enjoying the ultra sharp knife and appreciate the feedback about its balance and the beautiful handle. Your satisfaction is our priority, and we’re thrilled that our product met your expectations.

Best regards,

Matsato Support Team

Rated 5 out of 5 stars

Trusted seller recommend

a quality product buying from matsato
Will buy again next

16 April 2026
Matsato logo

Reply from Matsato

Hello Shamsudin Yatim,

Thank you for your kind review and for choosing Matsato. We are thrilled to hear that you are satisfied with the quality of our product. Your support and feedback mean a lot to us.

We look forward to serving you again soon!

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

I things that are different and this is…

I things that are different and this is my goto knife

23 April 2026
Matsato logo

Reply from Matsato

Hello Paul,

Thank you for your wonderful 5-star review! We're thrilled to hear that our knife has become your go-to choice for something different. Your satisfaction means the world to us. If there's anything else we can assist you with, feel free to let us know.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

Shipped quick and works great.

Shipped quick and works great.

19 April 2026
Matsato logo

Reply from Matsato

Hello Joseph,

Thank you for your kind words and for taking the time to leave a 5-star review. We're thrilled to hear that your order shipped quickly and is working great. Your feedback is greatly appreciated and motivates us to continue providing excellent service.

If you ever need assistance, don’t hesitate to reach out.

Thank you for choosing Matsato.

Matsato Support Team

Rated 5 out of 5 stars

Great knife

Great knife, sharp and easy to use. Good utility knife, will look at the Matsato chief knife to have a bit longer blade.

23 April 2026
Matsato logo

Reply from Matsato

Hello Michael,

Thank you for your wonderful feedback! We're delighted to hear that you find our knife sharp and easy to use. It's great to know you're considering expanding your collection with the Matsato chef’s knife for a longer blade.

We appreciate your support and look forward to serving you again.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

Great Product

All useful information provided
Timely delivery
Great product

23 April 2026
Matsato logo

Reply from Matsato

Hello Charles,

Thank you for your positive feedback! We’re delighted to hear that you found the information provided useful, appreciated the timely delivery, and are happy with the product. We strive to meet our customers’ expectations and are thrilled to have achieved this for you.

Thank you for choosing Matsato.

Matsato Support Team

Rated 5 out of 5 stars

It was fast and easy

It was fast and easy

23 April 2026
Matsato logo

Reply from Matsato

Hello Gregory,

Thank you for taking the time to leave a 5-star review. We're thrilled to hear that you found the process fast and easy. Your feedback is greatly appreciated, and we're delighted to have met your expectations.

Thank you for choosing Matsato.

Matsato Support Team

Rated 5 out of 5 stars

The knives are well made

The knives are well made, and very sharp.
They suit my needs perfectly.

23 April 2026
Matsato logo

Reply from Matsato

Hello Kent,

Thank you for taking the time to share your positive feedback. We're delighted to hear that the knives meet your needs perfectly and that you're satisfied with their quality and sharpness. We appreciate your support and look forward to serving you again.

Best regards,

Matsato Support Team

Rated 1 out of 5 stars

Disgusting call demanding extra money in order to receive the knives

I was looking forwards to getting the 2 new knives I ordered when I got a call from a representative in my country claiming that in order to receive my knives I must add their special sharpening tool and 2 special pouches to keep the knives sharp.
I did not seem like a spam call as the woman seemed quite knowledgeable about the knives. When I declined, she insisted that I would not receive the knives without adding these purchases. So I told her to refund me the money. She said she wouldn’t do that either.
Maybe the company can reply here…

23 April 2026
Unprompted review
Matsato logo

Reply from Matsato

Hello Sarah,

We appreciate you reaching out and we apologize for any inconvenience you have experienced.

We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.

Have a great day!

Matsato Support Team

Rated 5 out of 5 stars

Excellent knife

Excellent knife, great price Speedy delivery.

21 April 2026
Matsato logo

Reply from Matsato

Hello Dale,

Thank you so much for your 5-star review! We're thrilled to hear that you're happy with the knife, its price, and the speedy delivery. Your feedback is greatly appreciated and motivates us to continue providing excellent service and products.

If you have any further questions or need assistance, please feel free to reach out.

Warm regards,
Matsato Support Team

Rated 5 out of 5 stars

Why buy a Matsato knife?

I purchased my first knife around the beginning of ‘26 and was delighted after using it. The quality, fit, finish, and usability of the Matsato knife is unbelievabley GREAT! Owning a knife this good is an awesome advantage for any kitchen. I ordered a second Matsato knife shortly thereafter just for backup.

21 April 2026
Matsato logo

Reply from Matsato

Hello Gerald,

Thank you for taking the time to leave such a positive review. We're thrilled to hear that you are delighted with the quality, fit, and finish of your Matsato knife. It's wonderful to know that it's made such a great addition to your kitchen. We hope the second knife serves you just as well!

If you ever have any questions or need assistance, feel free to reach out.

Thank you for choosing Matsato.

Best regards,
Matsato Support Team

Rated 1 out of 5 stars

it was so called 70%off that was bull…

it was so called 70%off that was bull suppose to be twenty dollars you charge me 60$

22 April 2026
Matsato logo

Reply from Matsato

Hello Albert,

We appreciate you reaching out and we apologize for any inconvenience you have experienced.

We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.

Have a great day!


Matsato Support Team

Rated 5 out of 5 stars

Good balance

Going to make a great gift.

15 April 2026
Matsato logo

Reply from Matsato

Hello Perk,

Thank you for leaving us a 5-star review on Trustpilot. We're thrilled to hear that you think the product will make a great gift. Your positive feedback is greatly appreciated.

Best regards,
Matsato Support Team

Rated 2 out of 5 stars

Advertised as Japanese high carbon…

Advertised as Japanese high carbon steel, actually made in China

22 April 2026
Matsato logo

Reply from Matsato

Hello David,

We appreciate you reaching out and we apologize for any inconvenience you have experienced.

We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.

Have a great day!

Matsato Support Team

Rated 4 out of 5 stars

The knife arrived sharp and ready to use.

I bought this for my husband. He needed 1 more knife about this size. He is a wonderful chef and takes great care of his knives. He was happy with the knife I surprised him with.

21 April 2026
Matsato logo

Reply from Matsato

Hello J.,

Thank you for sharing your positive experience with us. We're thrilled to hear that your husband, a wonderful chef, is happy with the knife you surprised him with. If you have any further feedback or questions, feel free to reach out.

Best regards,

Matsato Support Team

Rated 5 out of 5 stars

Great looking knifes haven’t really…

Great looking knifes haven’t really used yet but will do shortly

22 April 2026
Matsato logo

Reply from Matsato

Hello David,

Thank you for your great review! We're thrilled to hear that you like the look of our knives. We hope they perform to your satisfaction once you start using them. If you need any assistance, feel free to reach out.

Best regards,
Matsato Support Team

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