Goods ordered, arri ed before time and accurate description to the item , keep up the good work and well done .
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See what reviewers are saying
Back in ApriI 2026 I ordered a Sleezzz® Diamond pocket spring mattress T1000 80 x 200 cm H2/H3 after searching numerous websites and not being able to find the above size for my IKEA day bed, as... See more
I have been satisfied with the service. One star minus - there is broken logic in the order with multiple positions. Also there were a delivery issues, it took around two weeks to deliver the the loc... See more
Company replied
We have had a great experience with this company and have shopped here several times. The products are always top quality and meet our expectations every single time. Shipping to Denmark is fast... See more
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Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
15K reviews
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Great and reliable dealer
Great and reliable dealer. The products are of Super good quality. Easy to order and user friendly service. The next time I buy a madras it will be at the Matratzen Discount. Very positive experience. 🌞
12 April 2026
Reply from Matratzen Discount
Hello Jan,
thank you very much for your wonderful review! 😊 We are really pleased to hear that you are so satisfied with the quality of your two new mattresses, Sleezzz Superior and K10 mattress. Your positive feedback motivates us to continue doing our best to provide our customers with an excellent sleeping experience.
We wish you many restful and relaxing nights on your new mattress! Sleep well and sweet dreams! 🌙
We look forward to welcoming you back for your next mattress purchase.
Hallo Jan,
vielen Dank für deine wunderbare Bewertung! 😊 Es freut uns wirklich sehr zu hören, dass du mit der Qualität deiner beiden neuen Matratzen Sleezzz Superior und K10 Matratze so zufrieden bist. Deine positiven Rückmeldungen motivieren uns, weiterhin unser Bestes zu geben, um unseren Kunden ein hervorragendes Schlaferlebnis zu bieten.
Wir wünschen dir viele erholsame und entspannte Nächte auf deiner neuen Matratze! Schlaf gut und träum süß! 🌙
Wir freuen uns darauf, dich beim nächsten Matratzenkauf wieder bei uns begrüßen zu dürfen.
The worst company to ever buy from
The worst company to ever buy from. I placed my order on the 30th of March and only received my order on the 15th of April.
I asked to cancel my order and they said that I cant at the moment but I can refuse delivery.
When GLS finally delivered the mattress my wife refused to accept the package and the delivery man went crazy at her, even though she gave birth couple of months ago. Now they making me pay to return the mattress even though they were late 2 weeks. Never buying again from.
17 April 2026
Unprompted review
No product and no communication
I ordered a mattress from Matratzen Discount almost two months ago, and I have still not received anything – not even an order confirmation.
The payment was taken from my account immediately, but there has been no communication since. I have contacted them twice by email and have not received any response.
This is very frustrating and unprofessional. I would not recommend ordering from this company.
30 March 2026
Unprompted review
Reply from Matratzen Discount
Hello Ibrahim,
we are very sorry to hear that you have not yet received your order and have not received an order confirmation. This definitely does not meet our standard.
Please send us your order number directly at customer-service@matratzen.discount so that we can resolve the issue as quickly as possible. Please note that our no-reply addresses are not suitable for replies, and emails with too many attachments may not be delivered. Also, make sure that our email address actually ends with "@matratzen.discount" without additional endings like .de or .com.
In our experience, our responses sometimes end up in the spam folder, so it would be helpful to check that as well.
We apologize for the inconvenience and hope to assist you soon.
Hallo Ibrahim,
es tut uns sehr leid zu hören, dass du deine Bestellung noch nicht erhalten hast und keine Bestellbestätigung erhalten hast. Das entspricht definitiv nicht unserem Standard.
Bitte sende uns deine Bestellnummer direkt an customer-service@matratzen.discount, damit wir das Problem schnellstmöglich klären können. Beachte bitte, dass unsere no-reply-Adressen nicht für Antworten geeignet sind und Mails mit zu vielen Anhängen möglicherweise nicht zugestellt werden. Achte auch darauf, dass unsere E-Mail-Adresse tatsächlich mit "@matratzen.discount" endet, ohne zusätzliche Endungen wie .de oder .com.
Erfahrungsgemäß landen unsere Antworten manchmal im Spam-Ordner, daher wäre es hilfreich, diesen ebenfalls zu überprüfen.
Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, dass wir dir bald weiterhelfen können.
Reply from Matratzen Discount
Hello Pentti,
thank you for your feedback. I'm sorry to hear that an item was missing from your delivery. Some time has passed since then. How is it going now? Has the missing item arrived?
I would appreciate a quick update. If it still hasn't arrived, please send your order number (MD number) to customer-service@matratzen.discount so we can resolve this as quickly as possible.
If the product has arrived, it would be great if you could update your review. We want to ensure that you are satisfied with our service.
I hope the issue gets resolved soon and that you enjoy your purchase!
Best regards!
Hallo Pentti,
vielen Dank für dein Feedback. Es tut mir leid zu hören, dass ein Artikel in deiner Lieferung gefehlt hat. Inzwischen ist ja etwas Zeit vergangen. Wie sieht es denn mittlerweile aus? Ist der fehlende Artikel bei dir angekommen?
Ich würde mich über ein kurzes Update freuen. Falls er immer noch nicht angekommen ist, sende bitte deine Bestellnummer (MD-Nummer) an customer-service@matratzen.discount, damit wir das schnellstmöglich klären können.
Sollte das Produkt inzwischen bei dir sein, wäre es großartig, wenn du deine Bewertung aktualisieren könntest. Wir möchten sicherstellen, dass du mit unserem Service zufrieden bist.
Ich hoffe, dass sich das Problem bald klärt und du viel Freude mit deinem Einkauf hast!
Liebe Grüße!
Dishonest return policy
Basically i lost my money becouse they hide in pourpose which products are available for refund
They claim you have 30 nights sleep over products for refund except for higyenic labeled exceptions ones which they dont specify on the products they sell. Once the package arrives if you dont realize about the label in the corner and you open the package you lost every possible refund. Shipping cost also has to be paid by you so even if you saw the label and dont want to open it you will have to pay to send it for a refund becouse they didnt said you dont have a refund in this product webpage if you open it.
14 April 2026
Unprompted review
Scammers! Horrible experience!
I ordered a mattress from this company, and it’s honestly been one of the worst experiences.
Their website clearly states delivery within 1–2 days. In reality, I’ve been waiting for over 1.5 months, and the mattress still hasn’t arrived. Every time I contact them, I get the same response: “delivery next week.” Week after week — nothing happens.
The order has not been delivered, no refund has been issued, and there is zero clear information. Just empty promises over and over again.
At this point, it feels like a scam: they take your money and keep delaying without any intention of actually delivering the product.
I strongly do NOT recommend this company. If you don’t want to waste your money, time, and nerves — stay away.
1 March 2026
Unprompted review
Reply from Matratzen Discount
Hello Alena,
I am sorry to hear that you had such a frustrating experience. This does not meet our service standards. Please note that the 1-2 days delivery time stated in the header of the website is a general claim that applies to most products and orders, but the expected delivery date is indicated directly on the product itself at the time of ordering, right next to the price.
It sounds more like you ordered an item that was not in stock and we are waiting for a restock from the supplier. The shop system indicates this at the time of ordering as well.
Please send us an email at customer-service@matratzen.discount with your order number, and we can check what item it was and when we expect to receive restock. Alternatively, you can of course cancel the order.
Thank you for your feedback, and we hope to resolve the situation to your satisfaction soon.
Hallo Алена,
es tut mir leid zu hören, dass du eine so frustrierende Erfahrung gemacht hast. Das entspricht nicht unserem Anspruch an Service. Bitte beachte dass die 1-2 Tage Lieferzeit im Header der Webseite ein allgemeiner Claim sind, der auf die meisten Produkte und Bestellungen zutrifft, aber an den Produkten selbst steht bei der Bestellung dran, direkt beim Preis, wann der Artikel voraussichtlich geliefert wird.
Das klingt eher so, als hättest du einen Artikel bestellt, der gar nicht auf Lager war und wo wir selbst darauf warten, Nachschub vom Lieferanten zu bekommen. Das zeigt das Shopsystem bei der Bestellung dann auch an.
Bitte sende uns eine E-Mail an customer-service@matratzen.discount mit deiner Bestellnummer, dann können wir mal schauen, was für ein Artikel das überhaupt war und wann wir da voraussichtlich Nachschub erhalten. Alternativ kannst du die Bestellung natürlich auch stornieren.
Vielen Dank für dein Feedback, und wir hoffen, dass wir die Situation bald zu deiner Zufriedenheit lösen können.
I have not received the matress and…
I have not received the matress and also nit getting amswer from custome service
29 March 2026
Reply from Matratzen Discount
Hello Dee,
thank you for your feedback. I'm sorry to hear that your mattress has not arrived yet and that you haven't received a response from customer service. I hope the situation has been resolved by now. Has the mattress arrived at your place?
If it still hasn't arrived, please send your order number (MD number) to customer-service@matratzen.discount so we can assist you quickly.
Please note that some customers accidentally reply to our no-reply addresses, which results in those emails not being delivered. Make sure that our email address ends with "@matratzen.discount" without additional endings like .de or .com. Also, we do not receive emails if there are too many large attachments. It can also happen that our responses end up in the spam folder. Please check this to ensure you don't miss any information.
If the mattress has arrived and you are satisfied with the product, I warmly invite you to update your review.
I hope the issue gets resolved soon and you can enjoy pleasant nights on your mattress.
Best regards and sweet dreams! 🌙
Hallo Dee,
vielen Dank für dein Feedback. Es tut mir leid zu hören, dass deine Matratze noch nicht angekommen ist und du keine Antwort vom Kundenservice erhalten hast. Ich hoffe, dass sich die Situation inzwischen geklärt hat. Ist die Matratze mittlerweile bei dir eingetroffen?
Falls sie noch immer nicht angekommen ist, sende bitte deine Bestellnummer (MD-Nummer) an customer-service@matratzen.discount, damit wir dir schnell weiterhelfen können.
Bitte beachte, dass einige Kunden versehentlich auf unsere no-reply-Adressen antworten, was dazu führt, dass diese Mails nicht zugestellt werden. Achte darauf, dass unsere E-Mail-Adresse mit "@matratzen.discount" endet, ohne zusätzliche Endungen wie .de oder .com. Zudem empfangen wir keine Mails, wenn zu viele große Anhänge enthalten sind. Es kann auch vorkommen, dass unsere Antworten im Spam-Ordner landen. Bitte prüfe diesen, um sicherzustellen, dass du keine Informationen verpasst.
Wenn die Matratze inzwischen angekommen ist und du mit dem Produkt zufrieden bist, lade ich dich herzlich ein, deine Bewertung zu aktualisieren.
Ich hoffe, dass sich das Problem bald klärt und du angenehme Nächte auf deiner Matratze verbringen kannst.
Liebe Grüße und gute Träume! 🌙
Not happy with delivery
Not happy with delivery, I had to gp and collect the mattress at a service point! I was expecting it to be delivered at my address.
28 March 2026
Reply from Matratzen Discount
Hello Gisele,
thank you very much for your feedback and your great review! I'm sorry to hear that there were issues with the delivery of your mattress. Unfortunately, we do not have our own shipping service and therefore work with GLS and DHL. We provide them with the goods and your address, but they unfortunately made the decision to use a pickup point on their own because they could not reach you 🙄
I’m very sorry that you had the extra effort of having to pick up your Supportho Premium. However, we are even more pleased to hear that you are now satisfied with your new cold foam mattress! 😊
We wish you many relaxing nights and sweet dreams on your new mattress. I hope that despite the circumstances, you can enjoy many restful nights! 🌙
If you have any further questions or need assistance, please do not hesitate to contact us.
Best regards!
Hallo Gisele,
vielen Dank für dein Feedback und deine großartige Bewertung! Es tut mir leid zu hören, dass es bei der Lieferung deiner Matratze zu Problemen gekommen ist. Wir haben leider keine eigene Spedition und arbeiten deshalb mit GLS und DHL zusammen. Diesen geben wir die Ware und deine Adresse, das mit dem Abholpunkt haben die leider eigenmächtig gemacht, weil sie dich nicht angetroffen haben 🙄
Tut und sehr leid, dass du den extra Aufwand hattest, deine Supportho Premium abholen zu müssen. Es freut uns jedoch umso mehr zu hören, dass du mit deiner neuen Kaltschaummatratze nun zufrieden bist! 😊
Wir wünschen dir viele entspannte Nächte und süße Träume auf deiner neuen Matratze. Ich hoffe, dass du trotz der Umstände viele erholsame Nächte genießen kannst! 🌙
Wenn du weitere Fragen hast oder Unterstützung benötigst, zögere bitte nicht, dich bei uns zu melden.
Liebe Grüße!
False shipping promises and dishonest customer service
They promise shipping in 2 days, but I ordered 3 days ago and the tracking still shows "not shipped." When I contacted them, they claimed it was the shipping company's fault. However, GLS officially confirmed that they haven't even received the item yet. They are clearly being dishonest. I’ve had no choice but to start a chargeback with my bank. Avoid!
9 April 2026
Unprompted review
Reply from Matratzen Discount
Hello
Unfortunately, I don't have access to your order details here, so I can only speculate on what might have happened.
The most common reason why we show items as shipped, but GLS/DHL hasn’t received them yet, is simply the time lag between when we’ve already labeled the items with the GLS/DHL label and placed them in the GLS/DHL truck, but the truck isn’t quite full yet and is still parked in our loading bay.
GLS/DHL only leaves the yard every few hours, then drives the truck who knows where, has to unload it there, and only then is it scanned.
We often run into this problem when customers want to cancel orders—we say, “It’s already been shipped,” and the customer says, “No, GLS says they haven’t received the package yet.” -> Well, that’s because it was already in the truck; it just takes a few hours for it to get scanned.
We can’t teleport things, after all ;)
So I suspect that was the case here with you as well. Otherwise, I don’t know what could have gone wrong. But in any case, I’m sorry that we weren’t able to keep our promise in your case.
I wish you all the best for the future.
Excellent experience.
Price/quality excellent. Speedy delivery. Package perfect condition.
21 March 2026
Reply from Matratzen Discount
Hello Paul,
thank you very much for your great review! 😊 We are very pleased to hear that you are satisfied with the price-performance ratio and the fast delivery. It is very important to us that our customers have the best possible experience, and your positive feedback encourages us in our work.
We are also glad that you are satisfied with the mattress. With a flip mattress, you have the option to choose between two sleeping surfaces, each offering different firmness levels. H2 is the softer one, H3 the firmer. Check if you might have accidentally been lying on the soft side. Just try flipping it over; maybe it won't feel too soft for you then.
If it still feels too soft, there is another option: your slatted frame.
The slats of the slatted frame can influence the firmness of the mattress to a certain extent. How firm or soft a mattress feels depends up to 40% on the slatted frame. Many people underestimate this effect or forget that it even exists. Even orthopedic mattresses only show their effect with a properly adjusted base.
If you are unsure whether your slatted frame is adjustable, it’s worth taking a quick look at the slats in the pelvic and lumbar area. If there are small sliders or double slats that can be pushed in or out, then the firmness can be adjusted.
The adjustment itself is quite simple: If the mattress seems too soft to you, move the sliders further towards the center so that the slatted frame becomes more stable and provides stronger support. The area under the pelvis is crucial because it either aligns your spine properly or forces it into an unnatural position. Often, a small adjustment is enough to significantly improve the lying comfort.
If that doesn't work either, unfortunately, we have gone through all the free tips I could give you. Then there would still be the option to buy a topper; you can find something like that in our shop :)
If you have any questions or need assistance, please do not hesitate to contact us. We are always happy to help and want to ensure that you can enjoy the best possible sleep.
We wish you a good night on your new mattress and many restful dreams! 🌙
Best regards and all the best!
Misleading for UK customers – Hidden costs and long wait
Don't be fooled by the "1-2 days delivery" promise. This company ships from Germany, and for UK customers, it took 2 weeks to arrive. On top of that, I was hit with unexpected customs duties and import VAT which weren't clearly stated during checkout. The website looks like a local UK shop (.en-gb), but it's actually an import. If you're in the UK, be prepared to pay extra and wait much longer than advertised.
1 April 2026
Unprompted review
We have not got any madrass and not any message that vill tell us what is going on. we have only got a Bill.
We have not got any madrass, We can't see any message that tell us anything about it.
2 April 2026
Reply from Matratzen Discount
Hi Tommy,
Thank you very much for your feedback. I'm sorry to hear that your mattress hasn't arrived yet. It's been a while now. How is everything going? Has it arrived yet?
I'd appreciate a quick update. If your mattress still hasn’t arrived, please contact our customer service at customer-service@matratzen.discount with your order number MD1000794157 so we can assist you as soon as possible.
I hope the issue gets resolved soon and that you’ll be able to enjoy many restful nights on your mattress!
Best regards!
So good service and product
19 March 2026
Reply from Matratzen Discount
Vielen Dank, Michelle!
Es freut uns sehr, dass du mit unserem Service und Produkt zufrieden bist.
Wenn du Fragen hast, melde dich gerne bei uns.
Schlaf gut und träum süß! 🌙
no response from customer service anymore
I would like to share my experience with this company. About a month ago, I ordered a mattress, which was then handed over to GLS for delivery. Shortly after, I received an email stating that the address was incorrect.
I responded to that email, confirming the address. I also used the link they sent me to verify and complete the address details.
Since then, I have repeatedly asked about the status of my package. The only response I keep receiving is that the address is incorrect. I told them multiple times that other couriers deliver to this address without any issues. I have received only one reply from them, but the fact remains that after a month, the package still has not been delivered.
At this point, they have also stopped responding altogether. There is no phone number available, only an email address and I am stuck.
As it stands, I have neither received my package nor a refund, and I am no longer getting any response. I believe this could be a good company, given the fact that the reviews are good, but I truly do not understand why this situation is being handled in such a way.
31 March 2026
Unprompted review
The order and payment went very fast
The order and payment went very fast. Now waiting to see if the delivery will be as good as the ordering.
30 March 2026
I Think it is a really strange matress
I Think it is a really strange matress, with a strange surface, with small "waves" that make no sense at all
25 March 2026
Delivery as promised as well as the…
Delivery as promised as well as the quality. Great service.
15 March 2026
Reply from Matratzen Discount
Hello Edita,
thank you very much for your positive feedback! 😊
We are thrilled to hear that you are satisfied with the delivery and the quality of our products.
Sleep well and enjoy many restful nights with your new mattress! 🌙
Pour customer service
From the two items ordered, I received only one. There seems to be no interest in solving the problem.
12 March 2026
Reply from Matratzen Discount
Hallo Luc,
es tut mir leid zu hören, dass du nur einen von zwei bestellten Artikeln erhalten hast. Das sollte nicht passieren. Bitte sende eine E-Mail an unseren Kundenservice unter customer-service@matratzen.discount mit deiner Bestellnummer, damit wir das Problem schnellstmöglich lösen können.
Wir sind sehr daran interessiert, dir zu helfen und hoffen, dass wir die Angelegenheit bald klären können.
Viele Grüße :)
Great quality for the price and super fast delivery
The mattress is very comfortable, and I’ve been sleeping really well every night since I got it for almost a year now. Delivery was very fast, and I really appreciated that it was brought right to my door for free.
The quality is excellent, especially for the price. I’m very happy with my purchase and would definitely recommend this company.
24 April 2025
Reply from Matratzen Discount
Hi Jen,
vielen Dank für deine wunderbare Bewertung! Es freut uns sehr, dass du mit der 7 Zonen Taschenfederkernmatratze Sleezzz Smart so zufrieden bist und sie dir einen erholsamen Schlaf ermöglicht. 😊
Es ist großartig zu hören, dass die Lieferung schnell und du die kostenlose Lieferung zu schätzen weißt! ^^
Vielen Dank, dass du uns weiterempfiehlst! Beehre uns gerne wieder!
Schlaf gut und träum süß! 🌙
On time delivery and good quality…
On time delivery and good quality mattress for price !
14 March 2026
Reply from Matratzen Discount
Hi Jenni,
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that you’re satisfied with the on-time delivery and the quality of the mattress.
We hope you have many restful nights! Sleep well and sweet dreams! 🌙
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