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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and patience, often highlighting their ability to thoroughly explain information and resolve issues efficiently. Many people appreciate the personalized support, noting that representatives go above and beyond to assist them and are readily available to help. The customer service is frequently described as excellent, with consumers finding the team professional and knowledgeable. Reviewers also mention the affordability of the company's offerings. However, some people were dissatisfied with the technical support, reporting that one representative seemed clueless and had communication difficulties.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and patience.... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting their helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Matrack's customer service team is excellent. Not only are they knowledgeable, they are very responsive. I always received prompt responses. They are very thorough and patient. I highly recommend for... See more

Rated 1 out of 5 stars

Please stay away from this eld device. Its garbage,unrealiable cheap. It has reported very in accurate data . Ficticious data like some one just punched in random numbers that dont make sense. I... See more

Rated 5 out of 5 stars

Lisha is always very helpful and very nice to deal with when I have an issue for a problem.

Rated 5 out of 5 stars

Had a problem setting up my eld and Lisha helped me and was very patient 👍🏾

Rated 5 out of 5 stars

Leisha is an excellent person and very knowledgeable about the ELD. I even ask for her in person when I need help

Rated 5 out of 5 stars

New owner operator just starting my trucking company and I found Matrack ELD to be very cost effective and Representative name : Lisha , Was very helpful and patient with me as she talked and walked... See more

Rated 5 out of 5 stars

Thanks the customer service Technician for fix and the explanation she give me to stop the problems with my ELD

Rated 5 out of 5 stars

Eld customer very good service for any one have problem, they truely wil help you to takecare any issue, ELD very good

Rated 5 out of 5 stars

Great service! They are always there to help you. So beside the five star customer service, there is that affordable price that no one else can beat it!!!

Rated 5 out of 5 stars

Trisha did amazing in helping me understand the system more. Phenomenal person, phenomenal staff.

Rated 5 out of 5 stars

Great customer service. Lisha was a real great help, guided me to every step an help me solve the issues I had having

Rated 5 out of 5 stars

Thank you nick for helping me with my eld and getting me back on the road

Rated 5 out of 5 stars

Lisha was super helpful as always! She’s helped me out multiple times when I’ve called in and she’s very patient and explains well.

Rated 5 out of 5 stars

I had an issue with my ELD log and contacted Matrack Inc. Noah was extremely helpful. He quickly resolved the problem and also gave me some useful tips on how to avoid running into the same issue agai... See more

Rated 5 out of 5 stars

Had an issue and I called in to customer service they listen to my problem and they knew what to do right away to assist me less than 5 minutes all problems was corrected and I was able to continue ab... See more

Rated 5 out of 5 stars

Matrack's customer service team is excellent. Not only are they knowledgeable, they are very responsive. I always received prompt responses. They are very thorough and patient. I highly recommend fo... See more

Rated 5 out of 5 stars

Lisha at Matrack was amazing, I had a small issue, and Lisha resolved it very quickly and gave me a call back to update me, for the price of their ELD and ease of use of it I ended up ordering more af... See more


Company details

  1. Software Company
  2. GPS Supplier
  3. Telematics Service

Information provided by various external sources

Mobile Asset management solution using GPS tracking device to efficiently manage your fleet and to monitor driver activities in real time to prevent any vehicle misuse.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

49 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Its very good eld for truckers i highly…

Its very good eld for truckers i highly recommend this for all my fellow drivers owner operators, the support team is fantastic, their team member Noah helped me woth malfunction eld in 1 minute via 📧 email. If you want to have clean inspection get this eld

16 March 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with my ELD log and…

I had an issue with my ELD log and contacted Matrack Inc. Noah was extremely helpful. He quickly resolved the problem and also gave me some useful tips on how to avoid running into the same issue again in the future. I really appreciate the great support and professionalism.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Great support

The operator was very efficient and professional in solving my issue. Great job! I'm very pleased.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Had an issue and I called in to…

Had an issue and I called in to customer service they listen to my problem and they knew what to do right away to assist me less than 5 minutes all problems was corrected and I was able to continue about my day with no further issues I must say this company has there stuff together available 24 hours a day always willing to take time out for the customer i would recommend my friends my family and anyone reading this review if you are looking for a eld company MATRACK is who you should give a try i stand by them and I stand by everything that is in this message

25 February 2026
Unprompted review

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