Marston Events Reviews 

146
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, professional, and friendly demeanor, often highlighting their helpfulness and ability to make the experience enjoyable and stress-free. Many people appreciate the personalized attention and care, noting how staff members went above and beyond to accommodate requests and ensure satisfaction. The service provided is frequently described as fantastic and professional, with consumers commending the efficiency and quality of the photography sessions. However, some people mentioned having a disappointing experience, citing issues with the overall service and suggesting that the company might take on too many events.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the genuine commitment to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff(Sue and Margaret) were quite welcoming and prepared the gowns well.

Rated 5 out of 5 stars

Clare Colbran, Customer Care Personnel Lead was EXCEPTIONAL, patient and professional in dealing with my issue. The level of customer support was outstanding and I was kept in the loop every step of... See more

Company replied

Rated 5 out of 5 stars

Honestly the best for photography. We’ve had Dee a couple of times now for my graduation and now for my sister’s graduation and we’ve always left assured our photos would come out perfect. Dee was ver... See more

Company replied

Rated 5 out of 5 stars

Becky at Marston Events graduation & gown hire team is absolutely fantastic! She helped place my graduation order swiftly & efficiently by resolving the technical issue at hand. Excellent customer s... See more

Company replied


Company details

Written by the company

Marston Events is a graduation events company providing photography, gowning and ticketing Services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(146)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My photographer Claire at my graduation…

My photographer Claire at my graduation was so great! She really made it a nice vibe and made sure I looked great with my family for my special photo. Can’t wait to see how all the pics turned out. She was also super friendly and got us ready for the celebratory vibe.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Graduation photos

I recently had my graduation and my family and I had a great experience with Michael R! He made us feel very comfortable during the photo session and the previews looked great. Thanks so much Michael and looking forward to seeing the final photos soon :)

13 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Munaiza,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

The photo service was excellent

The photo service was excellent! Michael, the photographer assigned for my shooting, was extremely professional and able to assist me and my family for the best photos! Thank you!

12 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Gia,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Andy (12/05/25)

Andy was kind, patient and genuine! Very professional, receptive and warm. Couldn’t have asked for a better photographer. A great representative of the company.

12 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Queenie,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Great experience with Chris

Had a great experience with chris, he made us feel super comfortable and we had a laugh whilst taking my mums graduation photos, thank you Chris! Cannot wait to see the final pics☺️

12 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Naz,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 1 out of 5 stars

Absolute shambles

Absolute shambles. UCL should be ashamed to use the company. A

16 April 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Mania,

Good Morning, we would like to discuss this with you further if you are able to contact us on 01293 822 211 we are open Monday to Friday 9-5 or email us on enquiries@marstonevents.com and our customer care team can assist you further.

Kind Regards
Customer Care

Rated 1 out of 5 stars

My Graduation was last July

My Graduation was last July, (2024) and I have had issues getting my photos since then. I emailed, called and left messages multiple times since last July, and no one has gotten back to me at all! In the end, I've given up and had to use the website to pay for extras as I didn't want them to disappear, as it says they will a year on from the graduation date. Appalled with the customer service, as I've now had to fork out an extra £150 on top of the £150 I already paid for last July because no one communicated with me.

18 April 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Customer,

Good Morning, we are sorry to hear you have had difficulties with your order.

We would like to discuss this with you further if you are able to contact us on 01293 822 211 we are open Monday to Friday 9-5 or email us on enquiries@marstonevents.com and our customer care team can assist you further.

Kind Regards
Customer Care

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