Marston Events Reviews 

146
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, professional, and accommodating approach, making interactions pleasant and stress-free. Many people highlight the exceptional service, noting the team's dedication and willingness to go above and beyond to ensure satisfaction. Reviewers frequently mention specific photographers for their kindness, understanding, and ability to make photo sessions enjoyable, even for families with young children. However, some people were dissatisfied with the photography service, experiencing disappointment and feeling that the company takes on too many events, leading to poor service.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, with many customers reporting a genuine commitment to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff(Sue and Margaret) were quite welcoming and prepared the gowns well.

Rated 5 out of 5 stars

Clare Colbran, Customer Care Personnel Lead was EXCEPTIONAL, patient and professional in dealing with my issue. The level of customer support was outstanding and I was kept in the loop every step of... See more

Company replied

Rated 5 out of 5 stars

Honestly the best for photography. We’ve had Dee a couple of times now for my graduation and now for my sister’s graduation and we’ve always left assured our photos would come out perfect. Dee was ver... See more

Company replied

Rated 5 out of 5 stars

Becky at Marston Events graduation & gown hire team is absolutely fantastic! She helped place my graduation order swiftly & efficiently by resolving the technical issue at hand. Excellent customer s... See more

Company replied


Company details

Written by the company

Marston Events is a graduation events company providing photography, gowning and ticketing Services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

146 reviews

5-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(146)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy graduation!

15 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Harris,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

You couldn’t be in better hands.

I have the privilege of working on a variety of graduations, so my experience is not confined to one occasion. At every event and every time Marston Events are a pleasure to work with, always friendly, polite and helpful in extremis. John, David, Sue and Margaret in particular, work incredibly long hours, are always cheerful and such a reassuring presence when time scales are tight or the pressure is on. Their expertise on what gown and style is required is peerless and they will always ensure that every student or academic is turned out perfectly. On my arrival for another round of ceremonies, it is always hugely reassuring to see them there.

15 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear JB,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

I am incredibly thankful to Dee

I am incredibly thankful to Dee, she made us feel so comfortable and got natural smiles out of us while taking photographs!

14 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Zarina,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Huge thanks to Neal for capturing lots…

Huge thanks to Neal for capturing lots of wonderful moments for me and my family!

13 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Xiang,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Andy the photographer 📷

Andy was great! Very professional and patient.. The photos turned out amazing, we left happy :) Thanks a lot!

14 May 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear M J,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Michael R the best photographer

I am very pleased with Michael R. He is an extremely professional photographer and took great photos of me and my family for our graduation ceremony. Great attitude and professionalism. Extremely passionate and kind with lots of patience. Thank you so much! You made my day!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

UCL Graduation Ceremony

A huge thank you to Chris for an outstanding photography experience! Your expertise, creative eye, and ability to make everyone feel at ease truly made a difference. The previews are stunning, and I’m excited for the final results!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous experience delivered

Fabulous experience delivered - John provided me with my gown for our graduation ceremony at UCL’s BSSC. He was completely lovely, funny, and hugely knowledgeable. Hope to see him again in 2026 :)

14 May 2025
Unprompted review
Rated 5 out of 5 stars

UCL grad photos

The photographer Maria took some lovely photos for my daughter’s UCL graduation and really put us at ease - thank you so much!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

I’m incredibly grateful to Dess for…

I’m incredibly grateful to Dess for capturing such precious moments from my graduation ceremony. She not only has a great eye for photography, but was also super patient and thoughtful—helping me find the best angles and making sure every shot looked amazing. Thanks to her, I now have beautiful memories to look back on from this special day. Thank you so much, Dess!

14 May 2025
Unprompted review

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