Marshall Clean Heat and Power Reviews 

211
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism, friendliness, and extensive knowledge of the staff, including engineers and administrative teams. Reviewers frequently praise the service for being quick, efficient, and professional, often noting the neatness and timeliness of installations and repairs. Customers appreciate the company's reliability and expertise, often mentioning how they effectively solve problems and deliver solutions that meet their needs. Many people express strong trust and confidence in the company, frequently recommending their services for various installations and ongoing maintenance.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency, reliability, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We required an ASHP system to be fitted in our new build property at relatively short notice after being let down by another provider. Ryan at Marshall's was quick and efficient at this stage in ge... See more

Rated 5 out of 5 stars

Thank you for the quality of your recent installation at my property. One word, faultless. Your guys arrived nice and early and were well prepared. The utilities were re-routed quickly and with... See more

Rated 5 out of 5 stars

Once again a really prompt and helpful response from M&M team . Prompt responses from the office service team and a visit from John sorted out the problem caused by a change of router ! They are a ver... See more

Rated 5 out of 5 stars

Overall excellent experience working with Marshalls. Knowledgeable sales team, technically competent personnel and first class installers! They really listened to what I wanted, guided me and delivere... See more


Company details

  1. Heating Contractor
  2. Air Conditioning Contractor
  3. Solar Energy Company

Written by the company

Since 2008, Marshall has been delivering cutting-edge renewable energy and heating systems across the North East and Yorkshire. As a family-run business, we prioritise customer satisfaction, offering tailored solutions that reduce energy costs and carbon footprints.


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(211)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Company

We had our boiler installed by Marshall & McCourt two years ago, and the outstanding service we received then continues to impress us. Recently, we received an email reminder from them regarding the upcoming service for our boiler was due. I promptly contacted them and scheduled an appointment for the service the following week.

The experience with their engineer was nothing short of excellent. The engineer arrived punctually, conducted the service with remarkable efficiency, and displayed a level of professionalism. The entire process was swift, yet thorough, leaving us with the assurance that our boiler is in top-notch condition.

We appreciate Marshall & McCourt's commitment to proactive communication and their dedication to providing exceptional service. It's evident that their team takes pride in their work, and their expertise shines through. As very happy customers, we highly recommend Marshall & McCourt for their outstanding service and reliable expertise. Thank you for consistently exceeding our expectations!

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

All the people we dealt with in the installation of our solar panels were polite, informative and did what they said they would do. We had no difficulty getting in touch when we had any queries and everything was carried out as discussed.

10 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

The engineer arrived as scheduled, very courteous and obviously very skilled. Very good inter person skills. Very happy to have found this company and know I will use them regularly for my gas boiler.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Air source heat pump installation

Marshall & McCourt are a very professional company that puts the customer first. Everyone you meet is very friendly and helpful. All questions are answered. The installation team clearly wanted to do the best job for the customer and took pride in their work. They communicated with us whenever necessary. They respected our home and did the job with as little disruption as possible. The result. An ashp system that works very well.
We would definitely recommend Marshall & McCourt.

5 May 2023
Unprompted review
Rated 5 out of 5 stars

Solar thermal repair.

Engineer arrived promptly on the scheduled date. Very knowledgeable and carried out the repair to the thermal solar system with expertise and cleanliness. Very happy , would recommend to any further clients.

19 April 2023
Unprompted review
Rated 5 out of 5 stars

Friendly staff when booking our…

Friendly staff when booking our appointment. Pleased to receive a telephone call reminder regarding our yearly service.

Efficient, knowledgeable engineer that serviced our air heat pump

5 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, quick and friendly service. Cheaper than other services in the local area. Thank you to all involved.

28 March 2023
Unprompted review
Rated 1 out of 5 stars

Overpriced and patronising salesman

Had a quote for a boiler and radiators. The engineer was patronising throughout the full 45 minute sales pitch and then the quote took over 2 weeks to be emailed to me. This quote was over £1,000 more than similar competitors and therefore disregarded very quickly

14 February 2023
Unprompted review
Marshall Clean Heat and Power logo

Reply from Marshall Clean Heat and Power

Hello Mr Wilson, we are saddened to note, even after our response to your abrupt email, that you have left this review.

We are of course disappointed that we let you down and as noted in our earlier email, will speak to the member of staff, who you called a ‘douche’, to establish the facts as this allegation is not in line with the company standards or what we would expect from any member of our team. The allegation is contrary to the feedback our team usually receive, who always go above and beyond for our customers. We are however grateful in you highlighting your experience and feelings, so we can investigate further.

We wish you every success with your heating project.

Rated 5 out of 5 stars

Had a full central heating system…

Had a full central heating system installed in 2 days, virtually no mess, had 2 boiler services, last one today, really good customer service and service technician, well impressed, would recommend them.

8 February 2023
Unprompted review
Rated 5 out of 5 stars

1st class service

Excellent service,Tradesman arrived to do the work as promised, completed the task (Boiler Service) efficiently and well.Most impressed

8 February 2023
Unprompted review
Rated 4 out of 5 stars

Good experience, would highly recommend to others interested in renewable options.

Really impressed with Ryan and the rest of the team. After an initial mis-communication at the beginning of the design process, Ryan and the team have been great. They have worked with us to help get our new heat pump installed and commissioned.

The team at Marshall and McCourt have been incredibly efficient and professional throughout with overall good communications regarding timelines, on-site days etc and the final result is reflected in the quality of the work that the team have delivered for us over the entire project.

As we are on day 1 of having the ASHP installed, I cannot comment on the system much apart from the fact the house is now starting to feel warm again! One set of happy customers later, we would recommend M&M to anyone looking at moving away from gas to more renewable sources.

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Toilet repair

Very efficient, Arrived at the time agreed and diagnosed problem quickly Very reasonable price
Highly recommended for all plumbing and heating services

9 January 2023
Unprompted review

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