Marro Reviews 2,414

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their cats love the food and show improved health, shinier coats, and increased energy. Many appreciate the human-grade quality and the absence of fillers. The customer service is frequently highlighted as excellent, with staff described as kind, helpful, and responsive, often going above and beyond. The delivery service is also highly rated for its promptness, flexibility, and careful packaging, often including thoughtful extras like cat toys. However, some customers have experienced issues with delivery, such as damaged packages or deliveries to incorrect addresses. A few also mentioned that their cats were not keen on certain flavors, or that the food sometimes arrived mushed. There were also isolated reports of pouches leaking upon defrosting due to poor sealing.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers report their cats love Marro food, often... See more

Quality

Clients share positive opinions on quality, consistently praising the high-quality ingredients and overall... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the staff for being... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, kindness, and excellent customer... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the promptness,... See more

Based on these reviews

Rated 5 out of 5 stars

Any issue we had, (with the website, not with the food), was promptly taken care of on Marro's end without asking me to jump through hoops. They seem really kind and as if they are people who care a... See more

Rated 5 out of 5 stars

Great customer service and delivery. Plus our very fussy elderly cat , loved the food straight away and regularly finished the whole serving The food is human quality and even smells like it should,... See more

Rated 5 out of 5 stars

Most importantly , ny cats love Marro. Ivw been buying it for a year now and they still enjoy it. Because its mostly meat (unlike supermarket packet food) they do not need any where near as many... See more

Rated 5 out of 5 stars

Shai definitely prefers his Marro to his previous food and always clears his bowl and sometimes makes that lovely noise while he is eating sounds like a little numb numb numb, if you know what I mea... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

My cat has lots more energy to play and…

My cat has lots more energy to play and is more vocal than she used to be. She still insists on biscuits too but it’s definitely far better than when I used to give regular pet food, even the expensive brands. It used to just go in the bin.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Great

Our 2 cats love Marro. They eat every morsel and their coats are lovely and silky. We have only had to take one flavour out of their menu selections as they were not keen on it but they thoroughly enjoy the rest.

18 April 2026
Unprompted review
Rated 4 out of 5 stars

Pretty happy cats 😻

Communication, packaging and product are all great. My cats aren’t overly keen on a few of the flavours and they don’t come running when I’m putting their food out, they eat most, but they certainly don’t get through the amount that the subscription sends. I often have to delay the delivery.
Allergy and health concerns seem to have subsided, so I guess it’s doing well at what my fussy cats require 😻
Cat toy gifts at Christmas were a lovely touch, made the service feel very personal, and the creative cat castle box is a fun game for a couple of days after delivery.

17 April 2026
Unprompted review
Rated 4 out of 5 stars

The food looks and smells wonders

The food looks and smells wonders. My cat did like it, however, he was vomiting every morning since day 2. I will give it another go, as he did seem to enjoy it and his fur became shiny.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

I could not recommend enough 👏👏👏👏

I have been buying marro for over six months and what a diference. My cats look healthy, happy with beautiful fur and clean teeth. I cannot express enough how important it is to feed your animal proper food. What you safe on buying crap food, you pay on big vet bills when your cat gets ill. Before they would often be sick when they were eating royal canin. Since I changed to marro all the health problems stops. The only issue is that they love the food so much they want to eat more and more. I also want to say thanks to marro for their excellent customer service, they are absolutely lovely and really try to help when you need something. In this day and age where companies are replacing customer service for ai, it is really lovely when you encounter a company that really cares about human contact. I sooooo recommend Marro for their food, I promise that like me you will never look back once your cat is eating proper food.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

10/10, defo recommend

Marro gives me the comfort f knowing I am giving my little treasure the best quality food at a reasonable price. It's great for cats with a sensitive tummy. The subscription system is very easy to manage.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. Their customer care their dedication to getting it just right and the product itself. My cat loves her meals and knows what is coming as soon as the pouch comes out of the fridge. I warm it with boiled water and then pop it into her bowl. She so enjoys her food. I have a few different flavours as well all know cats are so fussy but she always eats and that is so comforting and enjoyable to see. I can change or tweek her order whenever I feel she needs more of one flavour or to try another and it’s never a problem. She even enjoys a play in the box. What’s not to like

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality products

Quality products, delivered as scheduled. I needed to ask a question once and got a speedy satisfactury response from an actual human.

My cats furr is in a beautiful condition and they seem very content.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Both my kittens love Marro

Both my kittens love Marro, always so excited for meal times and helped with their stomach issues! I’m a veterinary nurse and always recommend to my clients whenever food is in discussion. Customer service is always so helpful and being able to change the plan is quick and easy too!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

The App is really easy to manage and if…

The App is really easy to manage and if you do need to speak to staff they are very helpful. Bo loves all the food except fish. But now I know that it was easy to remove from the order. Super flexible on delivery.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, easy ordering- I was worried about signing up to a subscription but this can be cancelled or orders postponed very easily so very easy to manage. Our cat loves the food too- good quality proper meat that she shouts for every meal time.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Nova has a happy and full tummy!

I had 2 cats, Nova and Handsome, until May last year when Handsome sadly passed. Both my cats were fed the typical shop brought cat foods. It wasn't until Handsome passed I realised how little Nova was eating (clearly Handsome was eating her leftovers) and how much food was being left in her bowl not touched. I thought she was just going through a phase and I needed to change the brand. I did this 3 times and still, she would only eat the jelly or lick up the gravy. So I started looking for a fresh food alternative and came across Marrow. This was in October. Got my first delivery and was nervous, this is more expensive than shop brought food, what if it's going to be a complete waste of money. I shouldn't have worried! From the first bowl I put down she gobbled down the lot! I then become nervous she was going to go off it in a couple of months. Wrong again! We are 7 months in and she is still clearing every bowl. She even nows rubs round my legs when I'm dishing up which she has never done. I always thought she was a chicken lover, turns out her favourite is the pork! She also looks so much healthier. She's naturally a small cat but now she doesn't look scrawny anymore and her coat is definitely thicker and shinier. I am.so glad I have found Marro and my baby has a happy, full tummy. I would 100% recommend Marro.

16 April 2026
Unprompted review
Rated 4 out of 5 stars

Cured skin issue

I decided to try Marrro as my 10 year old cat suddenly started to have skin issues. Marro has helped no end. Ruby no longer has dry, itchy skin and she loves the food. It’s a win win!

16 April 2026
Unprompted review

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